Joe St Germain’s Post

Powerful partnerships with Us! 💼 Hey you lovely people 👋 I wanted to talk to you about efficient software management and the benefits of partnering with us. 🌟 🕒 We save your clients time 💰 We save your clients money 👨💼 You'll free up your team to focus on innovation But how?  We value the efficiency that comes with combining real people with smart applications. Just one example is automation software, which will: *Streamline repetitive tasks: freeing up teams to focus on higher-value tasks  *Reduce human error: which keeps processes consistent and results in cost savings and higher quality outputs *Faster processes: resulting in quicker turnaround times and improved customer satisfaction And so much more! The list of benefits can often feel endless.  I couldn’t post this without mentioning one of our favourite software applications Monday.com. So if you are thinking about joining Monday.com, then have a quick chat with us. We would be happy to show you how we use it in our business and if you have software designed to support business owners then we would love to have a chat! #SoftwarePartnership #Efficiency #TimeAndMoneySaved

Searching for a better way to keep your sales, service and development teams connected? Not not sure what tools and processes to use? Here's how monday.com can keep your teams in sync, on track and close deals faster! https://lnkd.in/eQkjY9cH

My most productive days are ones where I get to spend at least 2 hours with customers. Those 2 hours reveal more about the health of the company and future direction than any internal brainstorming or number crunching can. A favorite to ask customers is, "What would happen if our product were to disappear?" The response gets straight to: • Whether the product is a "must have" or "nice to have" for them • Painpoints being addressed • ROI As an aggregate, the responses are a strong predictor of future retention, not to mention, they help inform the value prop. Another favorite is, "If you had a magic wand, what would you like to see get built on the platform?" It helps customers think past features and elevate their biggest aspirations and challenges. Some of our best product ideas over the last few weeks have come in response to this question. I have been averaging 10 customer meetings a week in recent weeks. That has meant, most evenings, I've been going to bed with greater clarity and a greater sense of optimism about the way forward. Long story short, when seeking clarity on the path forward, helps to talk to those that have trusted you with their needs.

Over the years, Slack 'war rooms' have become a weird little norm for sales teams to collaborate on big deals. Yes. 'War rooms.' Aside from the imagery being a little... much... Can we just agree that these spaces never really turn out the way we'd all hope? They're manual. They're chaotic. They're rife with information overload, data mishaps, scalability issues, security issues. They're exhausting and ineffective. Putting aside the dramatic nomenclature, do you really want your 'war room' to be a disjointed, messy, inefficient place? Probably not. So let's talk about our Deal Rooms tool, which auto-creates dedicated spaces where only the right players are brought in to strategize at the right time, giving them the right information to make the right decisions. They're all about ensuring that all-important human essence of sales thrives amid optimized efficiency and outcomes. We basically took the best parts of collaboration and then improved on them with automation and AI, tailoring it to each unique deal, mitigating security risks, and enhancing focus and accountability. It's like your war room is actually a war room. But why not call it something I dunno... nicer? Agreement Room? Something like that.

"I'm not the decision maker on this" How many times are you told that on a weekly basis? Probably happens even more the larger the company and can often feel like a game of telephone. Next time someone tells you they are not the decision maker..try this. Prospect: I'm not the decision maker on this You: haha you know you are the fifth person to tell me that today. I just want to make sure I have my data correct here, you are the Vp of Cx correct? Prospect: Yes You: I know you just learned about Talkdesk three minutes ago and now you're thinking about how your not in the market for new technology and probably want to get back to your busy day. My goal for this call is not to sell you Talkdesk, I'm looking to kick off a conversation to be able to show you the value we can bring to your customer experience journey which I'm sure is on your mind heading into 2024. Best case scenario it's a fit and we continue the conversation, worst case its not a fit but you are up to speed on what we do and how we can help for the future. 30 minutes Thursday or Friday this week work for you?

Did you ever receive a work call at night? 📲 I did. Every single night. But now they're in the past. Here's what happened six years ago and how I'd beaten it. That was the time when I launched product support. For the company spread across 9000 km. For the core business located 7 hours upfront. With the team set up closer to users, 7 hours upfront. The entire team had been trained for months before the launch. What happened next was hard to predict and mitigate. The on-prem infrastructure started failing over. With weak monitoring, the team was trapped. They were not responsible for hardware support. But the software failed. The team had to promise something. Until the engineers woke up and fixed the issue. After a couple of times, the business users became furious. 😡 Under the awful pressure, the team leader... called me. At night! Apologizing. And asking for urgent help. I woke up those who didn't mute their phone. That night, I opened a Pandora's box. Any unknown issue? → Call him. Is he sleeping? → Come on, our users suffer. Search for a quick fix? → Can't wait. The issue is urgent. They completely relaxed and fell on my neck. I realized the quality of my product sucks. And nobody cares. Nobody is in charge. Nobody is motivated. But I couldn't allow myself to turn off the phone. It was my motivation. It was my metric for quality. It was my trigger. My call to action. We reorganized and fixed a lot to level up our support. Starting with that awful on-prem infrastructure. Building simple and trustful communications. Coaching and engaging our team. The team lead's calls became occasional. I remember the very last night call. I asked what the reason was for calling. And required to manage everything on their own. Ever. Since then, I turn off my phone every night. And no one calls! 🌟 Quality is a long way. To succeed, you must show patience. And have something special to motivate you. Something pleasant. Not night calls. 🌙 #Motivation #Quality #Patience #ProductManagement #Teamwork

😣 Struggling with Slack support? Learn how to efficiently manage customer queries, track requests, and boost team productivity in our latest blog post: 'How to Efficiently Use Slack in Level 2 Customer Support.' https://hubs.li/Q02DhKG20 Key takeaways: + Set up the perfect support channel + Master thread usage for better organization + Implement effective work assignment strategies

Products and solutions can be copied. Do you know what can't be copied? Support, onboarding, and trust. To have epic support, an unmatched onboarding experience, and the chance to build a trustful relationship. You should have a Slack group with every customer. Why? It's a much less formal way of messaging than email. And customers are much less aggressive than in a support chat because they know it's a human on the other end of the line. How should you manage this Slack group and individual messages? If you see error logs --> proactively respond to ask if they need help. If the customer has a question, concern, or request --> answer immediately. Most companies won't do it. But the ones that do will earn that high NPS rating and turn regular customers into raving fans.

Are you drowning in customer inquiries faster than you can say 'storage solutions'? Fear not, because our virtual assistant superheroes are here to save the day! 🦸♂️💥 Imagine a world where you can focus on the BIG picture of growing your self-storage empire while our savvy virtual assistants handle the nitty-gritty of customer queries with a touch of humor and efficiency. From 'Where did I put my spare keys?' to 'Do you have storage space for my collection of garden gnomes?' – no question is too quirky for our team! 🤣🔍 With our virtual assistant sidekicks, you'll have more time to strategize, innovate, and maybe even perfect your 'customer service dance' (we won't judge). So, say goodbye to inbox overload, call chaos and hello to hilarious yet helpful customer interactions! 📧📞 🕺 Ready to unleash the power of laughter and productivity in your self-storage business? Let's chat and see how we can lighten your workload and elevate your business to new heights! #StorageSolutions #VirtualAssistants #BusinessHumor #GrowthMindset

🗓️ Struggling with sales team calendars? Missed appointments hurt revenue and trust. Say hello to Closer Software's game-changing calendar solution! 🌟 Manage multiple calendars, schedule seamlessly, and ace virtual meetings. Boost efficiency and credibility today! 💼💪 Book your FREE consultation:https://lnkd.in/gh7pz8zQ #CloserSoftware #CalendarSolution #EfficiencyBoost #VirtualMeetings #FreeConsultation