Jona Temporado’s Post

One of the skills achieved during the 3rd semester - Usage of Sabre to book air, cars, hotels, and more. I am looking forward to mastering Amadeus in this semester too.

LDCS applicable for SmartSea ?

Learn Amadeus GDS for ticketing and reservations. 1. Acquire detailed understanding of how the travel industry works. 2. Hone your skills and build a career path with specific skills from an aviation perspective. 3. Build technical know-how to manage, lead and ease your booking process.

Why I ❤️ KLM Royal Dutch Airlines ✈️ and what we can learn 🧐from them --> In comparison to other (cheaper) airlines: – your trolley and your handbag are always included in even the most basic fare – you get complimentary drinks and a snack, even on a 1,5hr stretch – the seats feature flexible headrests, so you don't roll onto your neighbours shoulder – you'll never have to do the "carry-on fit test" (iykyk) I believe these small gestures go a long way. So, what can I and anybody else leading a creative ad agency learn from KLM? ❌ Avoid nasty surprises (hidden add-on fees – bleugh) ❌ Don't try to compete on pricing / being the cheapest 🤩 Instead, consider what "pleasant" extras can you provide to retain loyalty I aspire for CaroCara to be the KLM to the Ryanair agencies out there. Are you team Ryanair or team KLM? – – – #digitalmarketingagency #ugc #service #facebookads #tiktok

Airport Lounge Management, Cabin Crew Management, Aviation, Airport Management, Airline managment

The Boarding Pass is the way of interacting with guests. Alhamdullah, as representative of SAUDI AIRLINES "Ground Operations", I’m glad to announce the new version of the digital Boarding Pass for app. from 16-August onwards. 1- Completely new design 2- New display “Frequent Flyer”/added services “FastTrack” 3- Disabled icon 4- Allow guests to save their boarding pass as an image and share it over sharing applications installed on their devices 5- By clicking on the three dots, the guest can find more details of the Boarding pass such (Ticket number, Frequent flyer number, Special services .. etc.) 6- Allow guests to have more details about the flight such (Duration, Aircraft type, Terminal number of departure and arrival .. etc.) I want to express my sincere thanks to #SAUDIA & #Accenture team:- GARI EMAD Faisal Kaaki, PMP Mawaddah Albakri Anas Shabat MASHAEL AlMUTIRI, PMP® Mina Bastawy Sumit Dahad Bhadresh Soni #DigitalTransformation #CustomerExperience #CustomerSatisfation

I fly a lot with 4-5 major airlines for work and leisure but over the past weekend was my first time flying with KLM Royal Dutch Airlines via AMS Royal Schiphol Group in about 12 years. I have to say, I was really impressed. Here are 10 key reasons why: 1. The price I paid was good value compared with the other direct and indirect options; 2. I received pre-departure emails for all four flights offering me discounted “business class” upgrades. I even received one promo email as I arrived in Schiphol to await my second flight, telling me that the upgrade offer was still available; 3. All four flights on the outbound and return sectors were more or less on time. The delays were all less than 15 mins and flight deck crews were very informative on reasons why and importance of making up time; 4. Three of the four flights were onboard their very new Embraer 195-E2s. A very nice 2-2 arrangement hard product for short European flights. The onboard service was also very good for a short haul flight. The crew communicated well and smiled. Free food and drink including decent quality, large sandwiches and free soft and alcoholic drinks were offered (much better catering offering than majority of competitors); 5. The slight delays (even 5 mins) were swiftly communicated via KLM’s mobile app notifications and by SMS with an apology; 6. Short connection gate numbers were read out by onboard crew before we landed in AMS, with a reassuring message that other gate staff knew passengers were coming off our flight; 7. Soon after each flight, I received an email from KLM asking me to provide rapid feedback on the flight recently completed; 8. Relatively full flights so KLM sent mobile app notifications and SMS messages a day in advance offering passengers the option to check-in larger hand luggage for no extra cost; 9. Security and immigration at AMS was fast and efficient; 10. The free airport WiFi was very easy to connect to and actually worked very well (many airports make users share lots of personal data to access free WiFi or it simply doesn’t work well due to access issues or low bandwidth). So from searching/booking to landing back home, this was the best all-round CX experience from an airline in many years using a combination of web, mobile app, SMS and email and crucially, great, well trained and motivated employees! And most tellingly, I’m not even on KLM’s “radar” when it comes to loyalty. I’m not a member of Flying Blue or any partner airline FFP but I might just join now! Conversely, I am gold and silver status with other major airlines (one for 20 years) and they are unable to do most of what KLM did at the weekend.

Just finished the course Basis Reserveringen by Amadeus

The exploration of different departments within an organization and the experience of diverse roles emphasize the importance of mutual understanding, respect, and teamwork. Spiral Dynamics Integral (SDi) can significantly aid in comprehending these varied perspectives. SDi, provides a nuanced understanding of different value systems and worldviews present within individuals, a team or an organization. By applying SDi, individuals can grasp the diverse approaches and motivations of colleagues in different departments. It allows one to appreciate the underlying values, beliefs, and perspectives that influence decision-making and behavior. Understanding these differences through the lens of SDi fosters empathy and facilitates effective communication. It enables individuals to bridge gaps, appreciate diverse viewpoints, and enhance collaboration. By recognizing the unique value systems of colleagues in different departments, one can cultivate a more inclusive and harmonious workplace environment, promoting a culture of understanding, cooperation, and shared success. Contact us if you are interested in how SDi can help you or your organization. #spiraldynamics #humanfactors #crewresourcemanagement #values #teamwork #training #communication #workingtogether #sharedgoals #synergy

📣 “What? You work in IT & in Rock ‘n Roll? But how? That are 2 completely different worlds?!” Must be the remark I get the most about my professional life. 🤝 In fact, the music industry is the most agile environment I know and thus the way to approach these projects is quite similar to the way I approach my IT projects. There is a constant flow of new requests coming in from both client and artist. Requirements change all the time and bugs popup regularly. Releases need to happen frequently, there are some hard deadlines in place and budgets need to be tracked. 💡Since 2 years I try to run my music industry projects as an IT project with a scrumboard, including a backlog and roadmap. This allows me to keep track of everything and keep some kind of peace of mind. 📸 Picture of our daily Artist Team standup in Al Khobar, Saudi Arabia 🇸🇦. Project for 555 Live Experience . 🧘🏼♂️ Last but not least: the change of environment between these 2 worlds keeps me sharp and challenged in both (& sane 😅) Certified Scrum Product Owner - Artist & Stage Manager