Keeping your team trained on the newest trends and treatments can give you a competitive edge by attracting new clients and retaining your loyal clientele. From embedding training from day one, to exploring external training opportunities, and staying current with industry news, here’s how you can boost client retention and increase profits at your salon or spa.
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers https://lnkd.in/eVgmv7yY d
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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Beauty Salon Influencer | Makeup career consultant | Youtuber with 150K subscribers | Salon owner | CIDESCO certified | 20 years of experience into Makeup & Beauty Industry | Public speaker
Effective Salon Management: Tip of the Day Start your week by setting clear, achievable goals for your salon. 📝 Break them down into daily tasks to keep your team focused and motivated. Regularly review your progress to ensure you stay on track. Why it matters: A well-managed salon not only operates smoothly but also creates a positive environment for both staff and clients. By setting goals, you provide direction and purpose, making it easier to achieve success. Practical steps: 1. Identify key areas: Focus on crucial aspects like client satisfaction, staff performance, and financial health. 2. Set SMART goals: Ensure your goals are Specific, Measurable, Achievable, Relevant, and Time-bound. 3. Delegate tasks: Assign specific tasks to team members to foster accountability and teamwork. 4. Review regularly: Schedule weekly meetings to review progress and make necessary adjustments. Remember, consistency is key! 🌟 Let’s make this week productive and successful! #SalonManagement #BusinessTips #SalonSuccess #GoalSetting #TeamMotivation #MagicalSehba
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Founder Global Hair Academy| Business Coach |Profitable Business Blueprint for Salon Owners 🎓 Salon Skills Training in advanced like blonde balayage, 📈 Marketing Strategies: increase your profit margin by 42%.
Calling all salon owners and their incredible teams! 🚀 Discover the game-changing benefits of personalized client experiences. Prioritize Training and Skill Development: Invest in ongoing training for your salon team, ensuring they are equipped with the skills needed to offer personalised client experiences. A team that continuously refines their expertise contributes significantly to the success of your salon. Create a Welcoming Atmosphere: Foster a warm and inviting environment in your salon. Ensure that clients feel comfortable expressing their preferences and concerns. A welcoming atmosphere enhances the overall experience and contributes to the formation of lasting connections. Utilize Client Feedback: Actively seek and utilise client feedback. Regularly collect insights on their experiences, and use this information to refine and improve your services. Clients appreciate being heard, and adapting based on their feedback shows a commitment to their satisfaction. When you tailor services to individual preferences, you're not just creating beautiful looks—you're forging lasting connections. Witness increased client retention, loyalty, and let positive word-of-mouth become the driving force behind your salon's success! 💄💇♂️ #SalonBenefits #PersonalizedBeauty #ClientRetention
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When was your the last time you had exemplary service? Have you secret shopped your own spa? Check out our new blog about how exemplary service creates profit for your spa business. https://lnkd.in/g_vg6N4q
HOW EXEMPLARY SERVICE CREATES PROFIT
https://edgelessbeautypro.com
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers #cx https://lnkd.in/ejTP228b
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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Did you know that you can now easily create and manage rooms and equipment at your salon, spa or clinic in Kitomba 1? 𝗪𝗶𝘁𝗵 𝗥𝗼𝗼𝗺𝘀 𝗮𝗻𝗱 𝗘𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁, 𝘆𝗼𝘂 𝗰𝗮𝗻: 🔹 Easily manage the availability of rooms and/or equipment at your salon, spa or clinic - handy if you manage your business remotely. 🔹 Colour code your rooms and equipment so your staff can easily identify them in the appointment book. 🔹 Minimise scheduling conflicts, unnecessary delays, or miscommunications for room or equipment bookings, making your business run more efficiently. 🔹 Activate, or disable, a room's ability to be booked from anywhere, at any time, using any device. https://lnkd.in/gJf2WxJP
Kitomba blog
kitomba.com
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L+D Professional | BASE Coach | Certified Marriott Interviewer | Trainer | Trilingual | Aesthete | Pet Lover
🌟 GUEST Model Training 🌟 12.12.2023 Recently, I had the pleasure of facilitating a GUEST Model Training, and it was an incredible journey through the art of guest interaction. The G.U.E.S.T. model breaks down the essential steps to create memorable experiences for our guests: 🔍 G - Greet the Guest: The first impression sets the tone. A warm and genuine greeting can make all the difference. ✨ U - Use the Guest's Name: Personalization matters! Using a guest's name creates a connection and adds a personal touch to the interaction. 🤝 E - Establish Guest Needs: Understanding and addressing the unique needs of each guest ensures a tailored and positive experience. 💬 S - Show Interest in the Guest: Engaging in meaningful conversations shows that we care. Active listening fosters a sense of connection and builds rapport. 🙏 T - Thank the Guest: Gratitude goes a long way. Expressing thanks at the end of an interaction leaves a lasting impression. 💡 Each step of the GUEST model plays a crucial role in elevating the guest experience. Whether you're in hospitality, customer service, or any field that involves interaction, these principles can make a significant impact. #CustomerService #Training #GuestExperience #GUESTModel #Hospitality #ProfessionalDevelopment #learninganddevelopment #AloftCreek Camille Aira Parlan Kuleni Jimilu Sumana S. Paul
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Empowering ambitious organizations with innovative technology, services and solutions. #Ownthemomentsthatmatter #CustomerExperience #CX #EX #LetsTalkAboutExperienceImprovement
✨ Elevate your business by mastering the art of guest experience! Explore the latest trends and best practices in our insightful blog post #GuestExperience #HospitalityExcellence #InMomentInsights
Guest Experience Guide: Top Trends & Best Practices | InMoment
https://inmoment.com
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5 Simple Salon Reception Rules for a new team member or receptionist to learn. ⭐ ALWAYS FOLLOW UP MISSED APPOINTMENTS I emphasise to receptionists always to contact a client if they have missed an appointment. ⭐ NEVER MOVE APPOINTMENTS I find it incredibly disrespectful when a regular client gets moved from one column to another without being asked or consulted. ⭐ DO LEARN AND USE THE CLIENT’S NAME Always introduce yourself and preferably wear a name badge. One sure way to make a client feel worthless is to refer to them in a three-way conversation as “he”, “she”, “him” or “her”. ⭐ NEVER LEAVE THIRD-PARTY MESSAGES If you need to contact a client and cannot get in touch, please only ever leave a message on a personal mobile phone. Never leave a personal message with a family member or friend, or on a landline answerphone. ⭐ NEVER REACT I always say that there is one thing you don’t ever know about a client – and that is what they don’t want you to know. When a client arrives, you don’t know what kind of day they have had, or what is truly going on within their work, family or life in general. Follow these simple steps for Salon Success! Here’s to your great business! #SusanRoutledge #SalonSuccessFreedom #BeautyDirectorsClub #FinishingTouchClinic #BeautyBusiness #BeautyBusinessExpert #SpaOwner #SalonOwner #SalonOwnerSuccess #SalonBusinessCoach #SalonBusinessMentor #AwardWinningSalon #FREEMasterclass #FreeLearning
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I admit it, I use the word elevate too often. But its a trend & I'm here for it. We can elevate your clients experience, your sales onboarding, your in office morale. Simple, effective & quality moments can do all of the above , by choosing the right branded merch. #guestexperience #clientexperience #customerservice #teammorale #conferenceplanning #salesincentives #promotionalproducts #brandedmerch #promotionalproducstswork #suddenimpact #elevate #ontrend
Elevating the Guest Experience in Hospitality
https://www.sageworld.com/blog
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Absolutely! Keeping your team trained on the latest trends and treatments is crucial for staying ahead in the competitive salon and spa industry.