Joe Campbell’s Post

There’s nothing more personal than healthcare and customer service in healthcare should reflect that. Learn the top four strategies needed to create modern and hyper-personalized healthcare customer experiences.

How do you get involved in the Advanced Research Projects Agency for Health (ARPA-H) Customer Experience Hub ? What is a "Spoke"? Webinar with the answers starting soon! I know I will be there taking notes. https://lnkd.in/gFcydYWP #ARPANET-H #healthcareinnovation #lifesciencetx #improvingoutcomes #patientexperience #improvinglives #spokenetwork

Customer experience (CX) is no longer just a trend in retail and hospitality; it has become a driving force for healthcare management. CX-focused strategies are essential for healthcare providers to remain competitive, update their practices, and ensure patients receive the highest quality care. All of this is aimed at increasing patient satisfaction, engagement, and overall health outcomes. https://lnkd.in/eJcYejzk

🌟 The Power of Customer Experience in Healthcare 🌟 Having spent over 10 years in the dynamic fields of hospitality and healthcare, I can definitely guarantee that customer experience goes beyond measuring satisfaction. In my last role as a Patient Experience Intelligence Manager, I witnessed firsthand how crucial it is to prioritize the entire patient journey. If we focus on: 🚪 Improving Access 🗣️ Streamlining Communication 👩🔬 Delivering Safe Care to patients ... we can create lasting connections and drive better outcomes. Just like in hospitality, where exceptional experiences build loyalty, the same applies in healthcare. Understanding that patient experience is more than satisfaction, allows us to elevate the standard of care and truly make a positive impact on patients' lives. I truly wish every healthcare organization prioritizes #PatientExperience and works towards improving it! That being said, I decided to focus on sharing PX related content, in the hope it will reach as many caregivers as possible, because ultimately, a patient's experience is owned by each and every one of us. Don't you think? #patientexperience #patientcare #healthcareaccess #communication #patientengagement #qualityofcare

New blog alert! 📣 We’re thrilled to share a new blog post written by our esteemed CXO, Sonia de Mingo Alonso. 📝 At GOC, we believe that listening and understanding our clients needs is a must. Our latest article explores the importance of customer experience in the #healthcare sector. Sonia has shared her expertise on this crucial topic, offering some invaluable insights. Don’t miss out! 🔗 Dive into the full story on our website: https://lnkd.in/d2HwQhGy

The key to boosting patient satisfaction and lasting loyalty lies in building trust through a more human healthcare experience.  Watch our webinar with Virtua Health for a behind-the-scenes peek at the data that shows a strong correlation between brands being perceived as human and higher customer satisfaction. Discover how to harness the power of human connection in healthcare.   View the full webinar here: https://lnkd.in/gR_9D_eY #patientexperience #healthcare #webinar

Healthcare has always been under immense pressure. When lives are on the line, there’s no room for mistakes or delays. Precision and speed are essential. Read Content Guru's latest whitepaper to discover our four-step strategy to integrate CX technologies seamlessly and enhance your Patient Experience, benefitting both your team and patients: https://bit.ly/3UwNXgh #PatientExperience #HealthcareInnovation

Successful healthcare organizations are focusing on understanding the difference between patient and customer experiences. Patient experience involves receiving medical care, while customer experience includes interactions like scheduling and follow-ups. Recognizing both is important for CMOs to improve overall satisfaction. How is your organization balancing the two? #Healthcare #PatientExperience #CustomerExperience https://lnkd.in/gJTJkPvp

In our inaugural KLAS Research validation, our Patient Portal received an impressive overall customer satisfaction score of 86*! This score surpasses the KLAS average of 77 for all other rated Patient Portals. From the beginning, our mission has always been to deliver a better way for patients to engage with their health while streamlining provider and practice management workflows. Receiving such positive feedback from our customers means we're successfully delivering on that mission, and for that, we are incredibly proud. Although most EHR vendors offer a patient portal, the functionality does not always meet customer needs. Through KLAS interviews, our customers indicated that our Patient Portal fills that gap and especially excels in ease of use, customizability, and integration capabilities. If you'd like to learn more about what makes our Patient Portal unique or join the ranks of our happy customers, schedule some time to chat with us here: https://hubs.ly/Q02Byjp20 #InteliChart #PatientEngagement #HealthcareTechnology #CustomerSatisfaction #KLAS #HealthIT #HealthcareInnovation *Limited data

Healthcare has always been under immense pressure. When lives are on the line, there’s no room for mistakes or delays. Precision and speed are essential. Read our latest whitepaper to discover our four-step strategy to integrate CX technologies seamlessly and enhance your Patient Experience, benefitting both your team and patients: https://bit.ly/3Wcmfqe #PatientExperience #HealthcareInnovation