Helping busy product leaders build more effective team cultures via product consulting | Follow for tips on improving product operations
How do you help your company navigate product changes? “Give them the why up front.” We were so lucky to have Christine Itwaru join us for the final session of Reforge’s Product Ops & Infrastructure class. She shared some of her experience shaping product culture at Pendo.io and Vitally.io Highlights from the case study: 📚 Start by asking the product team open-ended questions. “What's going on?” “How much time are you spending on x/y/z?”. 🎣Then, poll "the other side" of the company ➡️ what do your partners need from product to succeed in their roles? 🐾 Meet people where they are: A weekly release digest worked really well as a first major change because it lived in tools and workflows the company was already using. 🛠️ Bring in tooling at the right time - Sometimes, a tool can be a solution to a problem, but it won’t succeed because it doesn’t fit the current state of the company. 💸 New tooling can be very expensive because you have to educate everyone on how to interpret the data and change their workflows. The cost goes beyond the subscription. ⏱️ Try the Fast Forward exercise - What do I want the product team to look like/feel like a year from now? 2 years? How do you get there? 👤 If something is important enough and you can prove an outcome, it’s probably worth dedicating a human to that effort. Overall, she showed us some very strong examples of how to apply a product mindset to product operations – if you understand the problem well, make sure your solution fits into your users workflows, and focus on small, iterative changes, you’ll see success.
Transformative CX Leader | Expert in Customer Onboarding & Retention | Proven Success in Optimizing Support & Enhancing User Experience
3w"The cost goes beyond the subscription." Mind-blown.