James Murphy’s Post

Store Open. Float. Till Setup. Safe Deposit. Petty Cash. Loans. Drops. Cashback. Shift Change. Blind Declaration. Drawer Reconciliation. Bank Deposit. Store Close. So much time, labor spend and headaches are part of supporting the greenback in retail stores. Looks like those hoping for the cashless retail store will need to wait a bit longer, even though some are popping up, based upon the latest data from the Fed Reserve report. Check out the news from Payments Dive for more details. - Consumers’ cash use remained steady last year, even while they pulled out credit and debit cards more frequently, as the overall number of payments increased during a three-day period in October when the Federal Reserve conducted its annual cash use survey. - Consumers used credit cards for 32% of their payments, debit cards for 30% and cash for 16% during the period last year, the Fed report published last month said. They used automated clearing house payments 13% of the time, checks 3% of the time and other methods 6%. - For the first time, cash was not the most preferred payment method when it came to transactions of less than $25, details of the Fed study showed. #retailstores #retail #pos #payments #omnichannel

With store fulfillment on the rise, and many retailers like Target fulfilling 96% of their digital orders from stores, its exciting to see innovations like "Pick to Light", expanding beyond the DC/Warehouse in to the physical store! Makes complete sense that Digital Shelf Labels evolve to become that foundation to enable guided, intelligent store picking. #retail #omnichannel #thestoreisnotdead #storefulfillment #inventory

OpenAI Spring Update is live. GPT4o for everyone. Text, Video and Audio enhancements with major ease of use enhancements.

4 years old and just as relevant today, if not more so, on the evolution of loyalty programs. Remains one of my all time favorite thought pieces from McKinsey, and captures the essence of what we are up to at Salesforce to deliver data-driven, predictive & automated, ecosystem driven, connected membership experiences across the entire customer journey. #modernloyalty #datadriven #personalized #loyaltyprograms #membershipstrategies #community #retail #omnichannel #customerexperience

Starting Now! 2024 State of Service: New Data Reveals the Latest Trends Webinar May 07, 2024 10:00 AM MDT Featured Speakers: Michael Maoz, SVP, Innovation Strategy, Salesforce Rebecca Mackenzie, Director, Product Marketing, Salesforce We surveyed over 5,500 service and field service professionals worldwide for our State of Service report to see how they are transforming from cost centers to revenue generators with the power of AI and connected data. Join us to learn about this and more insightful trends. Can't make it? Missed it already? All good. Register at the link anyway to get access to it On Demand! #salesforce #service #customerservice #omnichannelexperience #serviceautomation #AI #retail #profitcenter #agentproductivity

Hot off the press...like today! The Sixth Edition of The State of Service Report from Salesforce Research. What do 5,500+ service professionals have to say about the strategic role of customer service in the age of data and AI? What about the rise of intelligent messaging and its role in modern customer support interactions? What about self-service? 61% of customers would rather use self-service for simple issues! Take a look for yourself as the report breaks down the following key trends in depth and detail. Trend #1: Faster, More personalized service becomes the norm. Trend #2: Service organizations double-down on revenue generation. Trend #3: Organizations lean into AI and automation. #Salesforce #SalesforceforService #customerservice #omnichannel #ServiceAI #retail #automation #customerexperience #voiceofthecustomer #sentiment #serviceintelligence #selfservice

Let’s be clear, AI in Retail is not a new thing. Been rockin’ the retail scene since the 60s. But generative is definitely offering something new. Join Duane Peck and I on April 11 for a look into the exciting possibilities and currently available capabilities of AI in modern retailing. #genAI #omnichannelretail #retail #salesforce #slack