James Kruger’s Post

We're thrilled to announce that Gleen has won 9 Winter 2024 G2 awards in their Chatbot and AI Chatbot categories! Here's what customers are saying about Gleen AI: "Gleen knows your own information better than you know it yourself!" "Gleen is truly the next generation of question answer chatbots." "My CS team loves Gleen. Since incorporating Gleen AI, we've observed a drop in customer support load by over 50%. The impact is undeniable." "Gleen AI shortened the cycle 2-4x for generating & fine tuning domain model for our use case." Read more in our blog post here: https://hubs.li/Q02dj5_h0 #chatbots #generativeAI #nohallucination #customerservice

Containment rates tell only half the story. Automated Resolution ("AR"), on the other hand, is the comprehensive metric that evaluates your AI Agents ability to truly resolve customer inquiries - not just deflect them. Want to make AR your new standard for a top performing AI Agent? Download the Generative AI Toolkit for Customer Service Leaders https://lnkd.in/g8ttu59P

While the potential of AI is exciting, recent research indicates that although more than 50 per cent of New Zealand business leaders from 200 companies currently use a form of AI in their work, little consideration has been given to setting up best practice AI governance. Read our blog to learn more or if you’re a senior decision maker in the insurance industry sign-up for our next AI Masterclass. https://lnkd.in/gXHAMT4R

Insurance customers can feel left in the dark after submitting a claim. Find out how generative AI can automate status updates with our latest article: https://okt.to/kfUqR5

Leveraging data through AI can indeed be transformative for various industries, including the insurance sector. Here's a post capturing the essence of this idea. #AIInInsurance https://buff.ly/3Dwkp9f

Challenge Your Assumptions About Vulnerability In the dynamic landscape of customer service, understanding vulnerability is key to providing exceptional support. Yet, the face of vulnerability is constantly evolving, and what may have been traditionally perceived as signs of vulnerability may no longer hold true. Join us as we delve into how the face of vulnerability is changing in the UK and explore the signs that contact centre agents often overlook. Discover why leveraging AI could be the safety net your business needs to identify and support vulnerable customers effectively. Don't miss out on this opportunity to gain valuable insights and elevate your customer service approach. #Vulnerability #CustomerService #AI #UK #ContactCentre #Insights https://lnkd.in/exrgeUDW

We tripled our chargeback win rates with AI in just one year Here's how you can do the same with Chargeflow #proudpartner

Of all the reasons inventory won’t turn - underperforming, uninspiring VDPs shouldn’t be one of them. Learn how Impel AI builds a better VDP experience in less time.

Leveraging data through AI can indeed be transformative for various industries, including the insurance sector. Here's a post capturing the essence of this idea. #AIInInsurance https://buff.ly/3Dwkp9f

Ditch the data chasing! ⏰ AI extracts key transaction details from your documents in minutes. Introducing our game-changing AI Document Reviewer! Simply upload your documents, and watch as our AI superhero extracts key transaction details – property address, buyer/seller info, closing dates, and more – all in minutes. Try it today for free! https://hubs.la/Q02dWmL80 #realestateai #transactioncoordinator #transactionmanagement