IDScan.net’s Post

How to Secure Event Tickets Easily and Safely

Today's technology can ease the burden for busy venue operators juggling multiple priorities. But sometimes, it can feel like there is too much technology — adding further complexities to operators’ ability to achieve their business goals. 🥵 In this article, along with Brandon Willey, cover the frustrations caused when using too many systems that don’t integrate well (or at all) and how an all-in-one solution combined with seamless integrations can make running an attractions business significantly smoother for you and your staff and, most importantly — enhance the guest experience. 🤩 Find out more! https://ow.ly/YlFL50PtlFa

Trusted Advisors: RESHARE THIS POST to earn an extra entry to our X-Factor eXperiences Contest! All eligible partners (new and current partners) who reshare this post will earn 1 extra entry towards our random $20,000 cash giveaway! 💸 You must also be following AVANT on LinkedIn and register for the contest to earn your extra entry. Plus, new partners (those signed with AVANT on or after 1/1/24) who reshare this post will earn ONE ADDITIONAL POINT towards our New Partner Prizes. These prizes include a round-trip flight, hotel and an X-Factor eXperience full of extravagance, relaxation, exploration, or luxury - the choice is yours! As the contest gets closer, one point can make all the difference. Add to your point total and reshare this post now! Partners must be registered for the contest to be eligible. Register and see contest details here >> https://hubs.la/Q02wxPn-0

#Rant I come bearing a tale of why everyone hates live-event ticketing companies, their godawful customer service, terrible cross-brand coordination, & contempt for the customer after the biz has your cash. In Sept '23, one of my wife & my’s favorite bands (Magic City Hippies) announce a tour, hitting Seattle & doing an VIP meet the band & acoustic set pre-show at the Showbox on Fri, Feb 16th. I purchase two VIP tickets as soon as they go on sale from AXS as a Valentines (ish) gift for us. Plan travel, make a whole weekend of it. Email from AXS hits my inbox shortly thereafter, order confirmation for "Magic City Hippies - Meet MCH Experience! Friday Feb 16, 2024" Yesterday, Feb 13th at 4pm, I get an email from a company Id never heard of or interacted with yet, Seated/Sofar Sounds, informing me that the pre-show event has been canceled for the 16th, but they are still doing a pre-show event the 17th & I can get on that guestlist. Annoying, but we planned to be in Seattle the whole weekend anyways. I reply to Seated "yep, put me on the guestlist for the 17th" This morning, Seated responds: “Oh, we can't change your tix, they’re through AXS, so you have to work w/them or the venue to get them transferred, we can get you a refund of $67 for the 16th though”. Less than a third what I paid for the tix & not loving the runaround. I head over to AXS’s support page & after waiting 20 min, I’m chatting w/a real person (or ChatGPT, who knows). Iexplain the situation, provide order/account info & wait for them to look it up. AXS response? “Sorry, the pre-concert event is through Seated, you have to work w/them to transfer your tickets”. I say I’ve already talked w/Seated & that they said to work w/AXS, & that the only tix I have are from & purchased through AXS, for an event thats no longer occurring on 2/16. All Id like is for my tickets for a canceled event to be honored at the very same venue for the same event, the next day. Nope. AXS doesnt care if the pre-concert event got canceled. I dont even have the option of attending just the pre-show event on the 17th unless I buy tix for that concert as well. I spend 1hr running in circles w/AXS support who finally offer to submit an exchange request that will take 3-5 biz days to review. To summarize: - I purchase tix 6 mo. in advance for a show & pre-show event from AXS - Four days before the event, a company I never interacted with, Seated, informs me “pre-show event is canceled on the 16th, you can attend the pre-show event the next day (17th), but you’ll have to work w/AXS to get your tix transferred” - I reach out to AXS who says “sorry, not our problem, work w/Seated. Best we can do is start a case that will take 3 - 5 business days to review to see if you might be eligible to get your tix transferred” Now my only real option seems to be to spend another $75 on general admit tix for the 17th & waste my tickets for the 16th that I already paid $250 for so I can see the event I already paid for 🙃

We’re launching an exciting new product soon. Can you guess what it is? 🆕📈 Here are some clues: 🧠 It’ll help venue owners make strategic decisions. 🤳 It’s easy to use. 🤫 We’re collaborating with a global organization to bring it to life. Comment your answer below.👇

Talk about a roller coaster of a week🎢 Now I can see why new parents are stressed little fritters 24/7 when their baby is wreacking havoc 😂 Let’s start with Spot’s vegetables first: - we almost missed an unknown deadline to submit booth info for Web Summit Qatar, that would have impacted our ability to showcase Spot - we tried to run a bbq to trade snags (sausages for those not from down under) for registrations. Was close to spending far too much at the butchers when we realised bbqs aren’t allowed in winter in London. Still not sure why? - we instead traded raffle tickets for registrations, with the winners at each pub we visited getting a free round 🍻 The only catch was our first registrations failed as the website had crashed 😅 Now for the good stuff! 🕺 - our booth will be ready and we’ll be set up on the 27th for anyone attending the Summit! - the first pair who attempted to register when the website was down gave us tonnes of recommendations on the best spots in London, taught us all about London history and we’re doing our best to convince them to lead a series of history content for us (working title “History on Tap” involving pints and facts) - the website is live and registrations are shooting through the roof! Creativity in our marketing is working a treat If you’re interested in following more of Spot’s journey through a different medium check out our Instagram page below

Ticketing strategies can make or break the success of live events, and that’s why having a strong secondary ticketing partner is essential to an event’s outcome. By aligning the secondary market with the primary, secondary ticketing partners help drive revenue and attendance for teams, venues and other rightsholders and offer opportunities for tailored pricing solutions through key insights and data. Read more >> https://lnkd.in/ghvEicAA

GET Protocol integrator GUTS voiced their thoughts this week on the new event regulations imposed in Amsterdam for ADE: 'To prevent event tragedies & ensure the safety of attendees, it's crucial that the ticketing industry provides complete control across the primary & secondary market to event organisers. Ultimately the regulations in Amsterdam are nothing more than a band-aid which ultimately fail to prevent the problems at hand:' This is precisely why we're passionate about building tooling that adds accountability and transparency to the event process because in a digital age, losing connection to attendees if they buy a ticket on the secondary market & inevitably arising to event tragedies like Solid Grooves, should be a thing of the past. https://lnkd.in/eqTzuDyU

Discover the efficiency of EventNook's Kiosk 3 Check-In System in just 30 seconds! Learn how to transform your event's guest check-in experiences to the next level.

Discover the secret to captivating your guests! Aaron Harn and Todd Moyer highlight creating memorable experiences through every casino interaction. How do you make your guests feel valued? Every touchpoint is an opportunity to dazzle your guests. Create memorable, brand-aligned experiences that make each visit unforgettable. Another reason you should be at the executive table. What’s your secret to making your casino a guest favorite? #CasinoMarketing #MarketingStrategy #NewYearNewStrategy