On a recent visit to Lodji Hotel, in the French Alps 🏔 , I experienced the feeling that the place was incredibly well run. The team that welcomed me was deeply #engaged. The service team was “on it”, they were switched on, smart, generous and welcoming.
My visit was pure #joy, and I've been enthusiastically sharing my positive experience with everyone willing to hear it!
In fact, when you step into a hotel, or a boutique, you instantly feel one of two things:
🙌 An infectious #enthusiasm permeates every interaction. The team displays great pride in their work, in their brand: they radiate warmth, #passion and energy.
😞 Or….a noticeable absence of direction and commitment to excellence, which leaves the service team un-inspired.
It's the former that breeds authentic, positive client relationships. It's what creates those cherished, memorable experiences for guests. And it's what ultimately fosters #loyalty and results in 🌟glowing #referrals🌟, both offline and online.
And we know that exceptional service doesn’t happen by magic🪄. It's the result of passionate, #people-centric, highly skilled managers leading their teams to success.
That's precisely why we’ve launched THE RETAIL & HOSPITALITY LEADERSHIP STUDIO.
Our mission: to #inspire, #develop and #empower retail and hospitality leaders to cultivate environments that bring out the very best in their teams. We're committed to equipping leaders with the tools they need to motivate and engage their teams to the fullest, to elevate service standards, craft unforgettable experiences, and to nurture enduring relationships with every guest they meet.
Outstanding performance is the result. Leadership Skill and #Humanity are the vehicles.
If you intend to elevate service standards, to gift your team managers with development, and to create an outstanding environment for your teams, we would love to meet you.
#LeadershipDevelopment #RetailExcellence #HospitalityLeadership #MemorableExperiences #futureofwork
#ExceptionalServiceLeadership
Steve Greenaway Xavier Pougnard Rob van den Pol
Hospitality Industry Headhunter with a four-decade track record of Thought Leadership and Innovation. Chief Risk Officer for Phoenix Partners. Delivering Executional Certainty.
3moGreat read. Thank you Abby Elyssa Pan #Hospitality