Dear Exxxxx,
Thank you for finally acknowledging some of our correspondence. However, we must express our deep dissatisfaction with the serviceour have received from Nissan. The Customer Service and Case Management departments, if any, are a disgrace. Nissan is failing to uphold the standards it promotes, and I am utterly frustrated with the incompetence I have encountered.
Your staff lack basic communication skills and have no understanding of your company’s processes. We demand to speak with someone knowledgeable who can provide accurate information and resolutions. I am tired of being treated poorly and not taken seriously.
Here is a detailed account of my experience:
1. Diagnostic Service: After being told that Nissan would book a diagnostic appointment and send a technician, no such arrangements were made. We had to book the diagnostic service ourselves for the 22nd of May 2024. We were supposed to receive a courtesy car, but your case worker failed to book it in time, contacting the dealer only the night before.
2. Communication Failures: The issues with the car were explained, yet the faulty situation has worsened. After taking the car to the dealer, we received an email from NIssan after 5:00 pm asking if we had managed to leave the car at the dealer, even though we were already on our way to pick it up. It was clear that Nissan had no idea about the status of our vehicle, and no technician was sent as promised. you don't even communicate between yourselves.
3. Lack of Updates and Acknowledgment: After returning the car on the 23rd, there were no updates or acknowledgment until we started calling on the 30th of June. No one was available to talk to us, and after persistent efforts, we managed to speak with a case worker, Exxxxr who was unaware that the car had been at the dealer for a week. No Nissan technician had attended to the car, and there was no courtesy car provided for the four time.
4. Courtesy Car Issue: After escalating the issue, the case worker agreed to provide a full courtesy car through Enterprise and provided us with a reservation reference number. However, when we went to pick up the car, they did not have any automatic car available. We were promised an update on the availability by the 1st, 2nd, or 3rd of June, but instead, we received a message from NIssan canceling the courtesy car with Enterprise and directing us to arrange one with the dealer at our expense.
(continue next post. update with preaction letter to follow)
Step by step, kilometer by kilometer, we’re developing technology and services that can transform the driving experience.
Around the streets of Yokohama, Japan, we’ve begun demonstrations of a Nissan LEAF prototype showcasing our autonomous-driving tech. Developed in-house, the system uses 14 cameras, 10 radars and 6 LIDAR sensors to predict pedestrian behavior, conduct lane changes when merging and judge when to safely enter intersections.
Progress made furthers our goal to roll out autonomous mobility services in fiscal year 2027. Learn more: https://lnkd.in/gGWHJ3X6
#Nissan #LEAF #Sustainability #LIDAR
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