Heartland’s Post

Did you know: ✅ Payment providers can optimize the cost of a good, verified customer  ✅ You can drive trust and safety in your brand without turning away good customers ✅ It’s easier than you think to find the right balance between onboarding policy and technology while supporting your business needs Yes, that’s right! Those are the topics we covered in a webinar cohosted with The Paypers. Here’s a clip from the webinar with Trulioo Director of Product Marketing Angie White. Watch on demand: https://bit.ly/3QVqkwl

Thinking about levelling up your customer loyalty programme? Join Cognizant and Morrisons on 25 September to learn about the technology secrets behind a successful customer loyalty programme. We’re excited to host a Virtual Fireside Chat with Clara Beattie, Head of Technology at #Morrisons, fresh from building the new Morrisons More loyalty programme. Don’t miss this insightful session, and secure your place! #DigitalRetail #CustomerLoyalty #LDF2023

Yes! Planhat's customer platform has received global recognition in the G2 Fall Report 2023. 🌟 Thanks to the immense support and reviews from our fantastic users, we have achieved leader status in eight different categories: 👉 Customer Data Platform 👉 Customer Success Software 👉 Client Portal 👉 Subscription Revenue Management 👉 Client Onboarding Software 👉 Customer Revenue Optimization 👉 Customer Journey Mapping 👉 Data Quality Our latest blog post delves into each category, showcasing the key features and advantages driving our success. Check it out!

A simple infographic for anyone in the process of designing a loyalty program. We can also help :)

When it comes to designing a successful loyalty program, focusing on these 5 key areas can make all the difference. Learn more about How To Create a Loyalty Program Strategy in the comments below and start 2024 with success! #loyaltyprograms #programdesign #customerengagement #businessgrowth

What a year it's been! says r2c managing director, Debbie Fox. "As we approach the end of 2023, I find myself reflecting on the incredible journey we've undertaken together over the past twelve months, which included marking a significant milestone for us - the 20th anniversary of r2c Online, and what a year it has been! "Over those 20 years, the r2c platform has been used by nearly 74,000 fleets with over 1300 new ones added this year. "And with driver checks fast approaching 18 million over its lifetime it’s clear to see the value we offer you, our valued users. "Thank you for entrusting us with your business. Your loyalty and support have been instrumental in our growth, and we are committed to continually enhancing your experience with r2c Online. "Your feedback has been invaluable, guiding us to refine and enhance our services to better serve your evolving needs. "Looking back, we've achieved remarkable milestones, from launching new products to expanding our customer base. "With over 21,000 new users this year, the r2c Online community has grown stronger, fostering collaboration and innovation with new product initiatives." "We've faced uncertainties head-on, adapting and evolving to meet the complex challenges of our industry. "As we stand on the cusp of a new year, we plan to carry the lessons of 2023 with us. We will embrace challenges as opportunities for growth, celebrate diversity of thought, and continue to push the boundaries of what's possible. "The future holds limitless potential for r2c Online, and together, there's no summit we can't reach. "I am incredibly proud of what we've accomplished this last year, with 11 platform releases and nearly 250 bugs and user stories published we are in a great position for the exciting possibilities that lie ahead. "Here's to another year of innovation, collaboration, and shared success."

One thing we did well and one thing we got wrong. In the early days of Envoi, we knew that customer support tickets were a thorn in every retailer’s side. Which was why we wanted to give our retail customers ALL of the information that we had at our own fingertips - proof of delivery picture, timestamp, geotag, driver name, driver notes, etc. This helps the support teams answer tickets quickly.  BUT, most of the details are currently gated behind a login wall to Envoi’s dash, which is what we got wrong. Turns out, the support teams we serve don’t want to go through the extra clicks to login to Envoi’s portal and find out more about a shipment. They want it right at their fingertips, and I don’t blame them, who wouldn’t? This naturally created two streams - one for the recipient via the tracking page and one for the retail support team via login to Envoi’s dash. Now, what if two streams became one? And we create the most accessible and transparent tracking page we can? It’s a win-win. Coming soon.

Customer Service Week is an opportunity for businesses to recognize and appreciate their customer service representatives, and to show customers that they are valued. I have shared how your business can celebrate the week in special ways. Share with others who need to see it. Adios #businessstrategy #customerservice #customerexperiencemanagement #customerserviceweek #teamservice

A great infographic outlining 5 key areas to focus on when developing your loyalty strategy.

🌟 Martina Biljan gives a thumbs up to MioCommerce! 💬✨ Experience lightning-fast responses, expert advice, and a user-friendly software that takes your business to new heights! 🚀💻 Cheers to success made simple with MioCommerce! Find out more about our 🏆 top-tier customer reviews at https://hubs.ly/Q02gmX4f0. #CustomerSuccess #PodiumIOReviews #BusinessGrowth 🌈🚀