Haydon Zaccaria’s Post

What is a lifelong skill you can give to your team members while also having cocktails with them? Sunshine Consulting will bring the PARTY (and maybe even some knowledge) to your location. Your group will finish this experience with the lifelong skill of, "How To Make Every Cocktail in the World." Other skills your group will have: 1. Confidently reading a cocktail menu. 2. Being able to explain to a bartender what type of drink you are looking for. 3. Making unique and amazing cocktails at home. 4. Wowing your friends with your shaking technique. 5. You will be able to make #nonalcoholic versions of every regular cocktail! Does this sound like something you and your group would be interested in? Reach out today, and let's get an experience planned. Every cocktail we make has a non-alcoholic version, so EVERYONE participates 100% of the time. See you soon.

265 cups in 7 hours. That was yesterday, Dear Coco’s 2nd biggest non-event day ever. That’s a double ristretto-based coffee (no shot splitting) from a single group machine every 95 seconds. Trust me when I say THIS IS BANANAS 🍌 Here’s how that 95 seconds is spent… • 20 seconds - customer decides their order. • 10 seconds - barista grinds coffee into the portafilter. • 30 seconds - coffee extraction and milk steaming (while chatting to customer). Bakes, payments and restocking are handled by the barista assistant. • 20 seconds - pour, give, smile. • 15 seconds - wrap up the customer experience, clean the portafilter, purge the machine ready for the next customer. • Time not recorded - eat, bathroom breaks and breathing. Huge props goes to yesterday’s barista Tori (and her assistant Lani) for the back to back to back 7 hour masterclass of what a true professional barista can achieve with absolute resolve and commitment to excellence. Props also goes to La Marzocco for building a single group espresso machine that can keep up. Much respect 💪🏼 @dearcocolondon on Instagram 📸 not from yesterday…no time for photos 😝

Starbucks option to report a barista for spelling your name wrong Premium feature: a button you click to "cancel-culture" the barista online ($9.90 per canceled person)

⭕ sometimes, it's the setbacks that reveal the true character of a business… ⭕ i recently read a story.. a customer walks into a busy restaurant… ready to enjoy a meal... the waiter offers them a cramped table in a noisy corner as there was nothing else available… disappointed.. the customer accepts…expecting the worst but here's where things turned around…the waiter, realising the customer’s agony..tried to make up for it by offering a complimentary appetiser and providing exceptional.. attentive service throughout the meal…the customer left wowed.. this simple gesture transformed the customer's experience.. the extra care made all the difference…the "bad" table is forgotten.. at Goodwysh, we believe in the power of these kind of moments… tt's not about grand.. sweeping gestures.. it's about.. ➡ thoughtful touches that show you care ➡ personalised experiences ➡ going the extra mile to make someone's day better we don't just want to meet expectations.. we want to exceed them…to turn a "bad table" into a story worth sharing… how about you?? have you ever had a "bad table" experience turned around by exceptional service?? or perhaps you've been on the other side, making a difference with a small act of kindness?? #thebadtable #gestures #experiences www.goodwysh.com

Have a passion for mixology? Wanting a career behind the bar? Look no further! Here are 10 tips that will help elevate yourself from an amateur bartender, right through becoming a pro. From perfecting classic cocktail recipes, understanding the importance of customer service, and cultivating creativity, this post has got it covered. So, grab a shaker and get started on the journey towards becoming a pro bartender. Cheers! ✨ Tag a friend who dreams of becoming a pro bartender and share these tips with them

Key Takeaways: *Responsibility manifests as Domino’s effect* One word which says it all is mentioned above! It’s both - Ones ability to respond in a situation at hand and another one acting responsibly based on things which are in one’s control! Restaurant owner chose to take ownership and act according to the situation leading to customer delight. Compliments to the guest who thinks through the merit of such thinking and further acts on it. Not only act but implement it instantly as she saw merit in such thought., thought which diffused tense moments and helped a happy client leave the doors of the restaurant. In crisis situation - what do we do? React Rudely or Respond or Reflect! Third one is the most powerful of the three! Ones who can get to the third state are always in state of peace within themselves and also bring peace to others too! May peace reign!

Have a passion for mixology? Wanting a career behind the bar? Look no further! Here are 10 tips that will help elevate yourself from an amateur bartender, right through becoming a pro. From perfecting classic cocktail recipes, understanding the importance of customer service, and cultivating creativity, this post has got it covered. So, grab a shaker and get started on the journey towards becoming a pro bartender. Cheers! ✨ Tag a friend who dreams of becoming a pro bartender and share these tips with them

It is indeed inspiring to create different arrangements and also see the impact of it on customers and staff. Different layouts create different opportunities and a feeling of freshness. When planning and replanning a project, one can create different opportunities for the stakeholders and the team…what do you think ?

Try this simple practice to strengthen your empathy muscle. Think about the people who packaged your coffee grounds... the one who sewed and designed the clothes you put on... the person who prepped lunch for the restaurant you ordered from. Take a second to consider and acknowledge their contribution to your life.

The Power of Personalization in Service 🎨 Description: Ever had a guest light up because you remembered their favorite drink or dessert? That's the magic of personalization in service. As a waitress, getting to know your regulars and tailoring their experience can turn first-time guests into loyal customers. How do you personalize your service to make guests feel special? Share your stories below!