Time for a career story spotlight! Today, we're featuring Anita Jas, who started at Greenlight as a Backend Developer in Billing and Compliance. After just a year with Greenlight, she was promoted to a Senior Engineer role. Read on for more from Anita ⬇
What made you want to transition your role? Re-platforming the billing system for a company like Greenlight is vital not only for ensuring impeccable revenue recognition but also for navigating complex challenges that demand intensive brainstorming and flawless execution. The stimulating environment, caliber of work, and supportive colleagues were key driving factors.
What makes you most excited about the work you're doing now? Solving problems in distributed systems is immensely fascinating due to their inherent complexity and scale. The most rewarding aspect is seeing these solutions come to life, enhancing the system's efficiency and reliability, and knowing that the effort contributes to the broader goal of contributing to the Greenlight's success.
Telecommunications Consultant at MassMutual
1yMr. Sheehan, I just wanted to attempt to make you aware of an issue with your company. Last week on July 5th I called to get a replacement card for my daughter and paid for the expedited shipping and was told I would receive the new card in 2-3 business days because my daughter is leaving for a 2 week trip on Monday 7/17 and was going to need her card. I called back today 7/13 because I never received the replacement card and was told that there is nothing Greenlight can do for me to be able to get her a new card before she leaves. They couldn't even give me the UPS tracking number to prove it was actually shipped. This is very poor customer service that there is no process for Greenlight management to override the automation to get a new card printed and overnighted so that I receive it tomorrow. I hope you see this and take the steps for continuous improvement at Greenlight so that this never happens again.