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Embrace a Digital Mindset with Charlotte S. Lee! 🚀 In today's digital-first world, public service organizations must evolve to effectively engage and enroll individuals in their programs. Author Charlotte Lee highlights the critical importance of creating a seamless digital government experience (GX) to boost enrollment. 🔹 Key insights: - Positive GX: Assess and streamline processes, ensuring transparency and clarity at every step. - Identify Barriers: Provide clear instructions, reduce form friction, build trust, and ensure accuracy. - Human-Centered Design: Design services with the user in mind, focusing on equity and effectiveness. - Agile Culture: Develop a long-term strategy that can adapt to changing needs. - Engagement: Utilize multi-channel communication to build trust, manage expectations, and drive service adoption. These insights underscore that a thoughtful digital approach can transform public service enrollment, making it more efficient and user-friendly. Read full blog here 📕 https://okt.to/d7jzMg #DigitalTransformation #PublicService #CustomerExperience #GovernmentExperience #Enrollment #HumanCenteredDesign #Agile #DigitalMindset #UserEngagement #GovTech

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