Matthew Burton’s Post

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Lead, IRS IT Transformation

Here is the most boring, but perhaps best, way to spend your federal #AI budget for the next year: #training. Back in 2010, Clive Thompson wrote about a chess tournament in which grandmasters and computers were defeated by software-assisted amateur players: "What gave them the upper hand? They were especially skilled at leveraging the computer's assistance. The most brilliant entities on the planet…are average-brained people who are really good at blending their smarts with machine smarts." I think about that article all the time. It reminds me of being an analyst at Defense Intelligence Agency, where the work was very much a function of how well I used a computer: all day long, I used unique software applications to find, manage, and present data. The greater my facility with those applications, the better I performed my job. Twenty years later, using a computer to find, manage, and present data is every bureaucrat's job. They cannot do their job well without mastering their tools. Now here comes generative AI, with a bunch of new tools that are incredibly easy to mishandle. Tools that, in the hands of untrained users, lead to embarrassing mistakes that destroy reputations. Too often, when new tech arrives, #government (and business, too; they’re not innocent here, but at least they’re mostly using private dollars) rushes in to demonstrate how innovative they are, and wind up with short-lived headlines but little public benefit. Don’t do that this time. Do the smart, boring, bureaucratic thing: build competency. Take that money and train your staff--not with the typical "stay out of trouble" training, or the "listen to this recording of a person reading slides"-style training, but in-person, in-depth training where staff use tools to solve real problems, build knowledge, and become critical users of tools. Turn them into, as Clive put it, users who know how and when when to use the software, and when to ignore its advice.

Clive Thompson on the Cyborg Advantage

Clive Thompson on the Cyborg Advantage

wired.com

Clive Thompson

Author, "CODERS: The Making of a New Tribe and the Remaking of the World"

3mo

🤘🏻🤖

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