goodr’s Post

In the last 21 months, since starting Perk I’ve made thousands of mistakes! 👷🏼 Operational mistakes 🖌️ Branding mistakes ☕️ Product mistakes The 1st coffee that I ever served, was very much a Large Latte rather than the ordered, Flat White. No wonder that customer didn’t return 🤣 The only area that I’ve never made a mistake Our Mission. This ultimately serves to positively benefit our fans through our product ☕️ It’s a non-negotiable for us, you must 💰 Be benefited economically 🧠 Have your health positively impacted 🏔️ Feel part of a community driving for change Rest assure this will never change & only grow. Shame this can’t be said across the coffee sector 😜 Mistakes are fine but never in your mission. Make sure you stay true to it. What mistakes have you made? Funnier the better please!

WHAT ELSE CAN YOU FIND WHEN YOU TREAT YOURSELF SMALL REWARDS? Many times I accomplished tasks throughout the whole week. And there are times I treat myself a reward for the task accomplishments like: -- Going to a store and get a coke. Drink it outside, standing up. -- Going to 7-11 and buy an ice cream and have that ice cream with my wife.   -- Buying pansit and/or banana que and have them for merienda with my wife. -- Buying Chooks-to-Go and have the roast chicken for lunch or dinner with my wife and our 7 dogs. -- Make our favorite dish (Sinigang na baboy, baboy-nilaga, Adobo baboy, Abobo atay ng manok, chicken Tinola, Tofo with kangkong and oister sauce, gulay=ginisa, etc.) for lunch or dinner. -- Watch a movie with my wife during lunch or dinner, or at night to relax and enjoy it with snacks. Most of the time, I spent the reward (time) with our 7 dogs. It reduces my stress. And guess what? Really it's not just about the small rewards. There's magic in treating yourself small rewards. FIND THE MAGIC YOURSELF! So, how about you? Have you treat yourself small rewards? Please feel free to share. Images are just ideas. https://lnkd.in/gUY6fZFE

Do you agree, Occasionally Gifting your #employees & #channelpartners can help increase job satisfaction and loyalty? Our Observation is YES! Useful gift items bring a sense of satisfaction & motivates employees to turm into loyal team member. Experiment this with #costfriendly #gifts from #angelgifts. Call 9999313394 & let us help you boost your success graph. #doyouagree #jobsatisfaction #loyalityprogramme #giftingideas #employeeengagement #reward #recognization #employeegifting #b2bgifts #corporategifting #brandpromotions #custom #customizedgifts #promotionalproducts

The Dark Side of Loyalty Programs. The game is rigged....I just have to say it! What is it about loyalty programs that make them so irresistible? It’s simple: they play on our most primal desires and tap into our need for instant gratification.⭐ Let’s take a closer look at the psychological factors at play: 🔸 Activate the pleasure centre: First, they use rewards to activate the pleasure centres in your brain. 🔸 Get the FOMO flowing: They create a sense of exclusivity, making you feel like you’re part of a special group. 🔸 Make them feel guilty: They use the powerful psychological bias of Reciprocity - offer rewards for your loyalty, making you feel obligated to reciprocate that loyalty. The next time a company offers you a loyalty program, think twice.🧠 #salespsychology #reciprocity #sunkcost #thinkoutsidethebox

After you become a Brand Partner with us for $1 then the next step for success is to set up your Loyalty order. This is like an online shopping list. You choose the products you want delivered to your door and the day of the month you want your order processed. Each month you can change the products you order and you can change the date your order processes on. It is totally within your control. Switching to Young Living products and using them on a daily basis is one of the best things you can do to support wellness. We have hundreds of products to choose from. Young Living rewards loyalty. Each month you are on the loyalty program you will receive points that you can use to get products for free. For months 1-3 you receive 10% of your order PV back in points, for months 4-24 you receive 20% back in points, and from 25 months on you receive 25% back in points! You also will receive free products from Young Living each month based on the PV of your order. There is no more generous company than Young Living. This is simply for ordering products that you will love to use every day and see so many benefits from. We get thousands of dollars worth of products free every year because of the free products and points. It is truly awesome! There is no limit to how good you can feel or how much money you can make. http://www.thisworks.biz

A brilliant friend of mine posted this about the death of customer service. Stand alone, it is a brilliant post. Heres my take on Customer Service: "Customer service" isn't just outward directed service to external clients but is also how we treat others in our organization, our internal clients. How we treat those we work with can, at times, be as important, if not more, to the mission of the business than just outcomes and outputs. It is an opportunity to build the culture of an organization and make it as positive and inviting as possible. After all, culture isn't just what leadership make of it. I'm a tech guy bouncing between the world of 1s/0s and AV gear. But in the end I supervise and work with people to accomplish goals and make magic, so really I'm in the people business.

"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton (Travis Biggert). No matter how well you run your business, unhappy customers are inevitable. While there will be a percentage who are just unhappy people looking to complain about anything, most people will have legitimate points worth considering. You can never see your business the way people on the receiving end of your service can, and listening to them is the only way to learn and improve. We are grateful when someone speaks up―so many unhappy people just never shop with you again while also spreading negative words about your business. Feedback of any kind is a gift, so use it to your best advantage. We’ve found that negative feedback that’s handled in a caring and concerned manner can often make a lifelong customer out of a previously disgruntled shopper. Happy #customerservice week

Thank You!! Question for you. If we didn’t drive our customers to social media and ask them to leave us a review, would they? If you answered only if they had something to complain about, in my opinion, you are correct. Think back in time. When we read reviews online, they were almost always negative because people who had a bad experience were the ones that usually posted a review. The satisfied customers simply went on about their day never thinking about taking the time to sign up on a website and leave a quick review. We have changed that culture and thank God most of the reviews we read now are positive with an occasional not so pretty one in the mix. I bring all of this up because we need to be careful not to be hypocritical within our own companies. For example, how often do we talk to Marketing about a lead? Usually only after what we feel was a “bad” lead. When do we talk to Install? Usually only after we receive a call from a not so satisfied customer. What if we treated our co-workers the same as we ask our customers to treat us. Throw some good stuff our way too. When was the last time you went out of your way to thank a marketer for the great lead you sold the night before? How long has it been since you called an installer to compliment him/her on the work they did on a job you stopped by? We all get tired of only hearing the negative stuff. Let’s let the positive outweigh the negative and watch the payoff. So, I will challenge you this month to do the following. Set up a time you can swing by a marketing meeting and give out some Thank You’s to the team. Maybe grab a couple pizzas on the way in. The positive attention will drive them to try even harder to set great qualified leads for you. Take the time to do part of your demo so they gain product knowledge. The more they have the better they will be. Also, pop in the warehouse early one morning armed with coffee and donuts. Show some love to your installers before they start their day. They will pass the love on to your customers as they do their jobs. Don’t forget your admin folks and finance and so on. Show them some love now and then. A candy bar, a Thank You note, some form of gratitude. I promise in the end that you will reap the rewards!

Always treat your employees exactly as you want them to treat your best customers.✨ #corporategifts #newhiringgifts #gifts #customizedgifts #giftsforemployees #employeesgifts #giftscollection #motivationalquotes #quotes #employeemotivation #employeesappreciation #theelegance #yourgiftingpartner

And the article that triggered the previous post about loyalty. https://lnkd.in/gRKDchCA What are your thoughts on this? Let me know. Cheers,