GlossGenius’ Post

Here’s an important part of salon etiquette: do everything you can to be on time for your appointment. If you know you’ll be more than a few minutes late because of unavoidable circumstances, call the salon and see whether they’d like to reschedule your appointment.

Here’s an important part of salon etiquette: do everything you can to be on time for your appointment. If you know you’ll be more than a few minutes late because of unavoidable circumstances, call the salon and see whether they’d like to reschedule your appointment.

Salon owners here’s how you charge more? You combine two service and charge 10% more. Overstacking on value and experience and increasing price helps. People will keep paying because of the service quality and how they felt.

Overwhelmed by the demands of owning a lash salon? Take a step back and focus on building a solid team and implementing efficient systems. By doing so, you'll find that running your salon becomes easier and more enjoyable. 🌟 #TeamSynergy #EfficiencyWins #LashSalonManagement #TeamBuilding #BusinessGrowth #EfficientOperations

Grandma Hand: The Start of Our Investigation at the Hand Hotel | Part 1 Join us as we examine the facial comparison evidence, revealing the possible identity of Grandma Hand. Make sure to subscribe and stay tuned for part two next week! #GrandmaHand #InvestigationStart #HandHotel #TrueCrimeMystery #CrimeInvestigation #SubscribeNow #Part1 #FacialComparisonEvidence #CrimeSeries #TrueCrimePodcast

Listening and speaking to our customers/clients is so important, our services can evolve over time to further meet customers needs.

In an ideal world, every client would show up for their scheduled appointment without issue. But in reality, no-shows are an unavoidable challenge that salon owners have to contend with. While requiring upfront deposits can discourage no-shows, implementing them salon-wide may not always be the right solution. In fact, it could potentially do more harm than good when it comes to your relationships with existing, reliable clients. Our latest blog post dives into this topic and shares a real-world example of a salon owner who was considering mandatory deposits for all clients after a frustrating no-show experience. Upon further analysis, it turned out her overall no-show rate was very low at less than 1% when looking at an extended period of time. Asking her entire client base to pay upfront could have damaged valuable relationships with her loyal clients who consistently showed up. Read on to see how she instead implemented a more strategic, targeted approach to deposits that allowed her to minimize no-shows while respecting her reliable client base: https://lnkd.in/e34-KefP Have you struggled with finding the right no-show policy or deposit approach at your salon? We'd love to hear your perspectives and experiences!

Madison Kennedy thinks about #expowest like a Broadway show (or maybe a regional theater summer play?) We have our set design, characters, costumes, and the production. I love that so much - makes me feel like I'm in Waiting for Guffman... or better yet, CPG: The Musical Maddie's also quite the project manager, so in the spirit of brand-to-brand love, here's a little timeline for all of you planning on attending! January - Finalize your booth renderings, "costumes," and sampling program (trial run of what you're sampling and how, day parts etc) - If you’re working with any brand partners, finalize now & set super clear expectations - Procure and order team costumes & swag — whatever you can accomplish in January that doesn’t feel too premature — do it - Booth renderings! You often feel like you have so much time to finalize these things, but all of a sudden the deadline is tomorrow - Compile a list of items you’ll be sending to Anaheim, to your West Coast employee (sorry Carlos), and your hotel or Airbnb - Finalize ALL printed materials and announcement emails/posts February - Make your FAQ & team cheat sheet (everyone singing the same song at the same time) - Team schedule - gives time for questions and comments and feedback — bc maybe ur being a bit uptight :) - Ali to order #compression socks 🧦 - Ship out supplies to Carlos, GES, or expo partner - Confirm your product arrived safely and soundly, working with your angel #operations team - Start stretching and maybe doing some cardio 🏋♂️ - Send out announcements, set up meetings, build the buzz - Edit email signatures with booth info - LinkedIn announcement - end of the month March - Pray What else you got, #sales #marketing and #ops folks?

Like we don’t have enough to stress about already 🤯 • A late RSVP impacts the seating chart, the seating arrangements, the final numbers, and payment for the venue. Before you think about RSVP’ing later on, please do our fellow brides a favor by RSVP’ing early 💌 • Forward this to anyone who needs the reminder🙏❤️ #rsvp #varda #vardainvitation #weddinginvitations #weddingtips

When it comes to equipping a smaller contact center, whether it's under 100 or 50 seats, it's important to distinguish between essential tools and those that are more of a luxury. Let's discuss this on this episode of Advice from Call Center Geek to gett you right sized!