🤝 As part of our cooperation with ASEAN, we support selected ASEAN Member States (AMS) to improve consumer access to dispute resolution and redress through the implementation of #ASEANGermanPROTECT. 📚 Recently, a series of trainings were organised to enhance officials' skills in consumer protection, including the Local Dispute Resolution Bodies (#BPSK). The BPSK serves as an alternative dispute resolution body in Indonesia to resolve consumer disputes. However, many BPSK members still lack the resources to help them fulfil their role in resolving consumer disputes, including mediation skills. Recognising the importance of developing the mediation skills of BPSK members, the #ASEANGermanPROTECT initiated up to three rounds of mediation training for BPSK members across the country. 🗓 In this second round, held in mid-June, BPSK members from the regions of Java, Sumatera, Nusa Tenggara, Sulawesi and Bali gathered in Jakarta to improve their mediation skills and learn about the national Online Dispute Resolution (ODR) plan. ⬇ Read selected quotes from resource persons and participants below!
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