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In this episode, Chris Lawson of Technician Find examines the top reasons why technicians are leaving their jobs and what shop owners can do about it.

💡 NEVER diagnose on the service lane! 🤔 Except sometimes it’s perfectly ok… With experience comes intuition. As a service advisor, you’re always told to never diagnose on the service lane. See a check engine light - Don’t say “yeah that’s going to be a vaper canaster for sure.” Hear a squealing noise - Don’t say “it’s definitely your brakes let’s start there.” Let your trained technicians make that call. It’s quite literally their job! But… what about a broken mirror? Or bald tires? Or worn out wiper blades? In these very obvious situations, we don’t need a technician to take a look and tell us what we can see plainly in the sevice lane. It’s perfectly appropriate to get a quote for a that mirror, and for those tires, and for those wiper blades without waiting for the technician to tell anyone to do so. But this takes intuition. If you are on the fence about doing this for a specific concern you see on the lane, play it safe! Just ask and then next time you’ll know for sure. ✅ Advising service is a performance! Check out my FREE report “Needs Analysis Summary: Technician Training” that aims to shed some light on the technician shortage with REAL data from 11 automotive industry experts and 804 automotive professionals. Here is the link: https://lnkd.in/gBXCwdHh —— I’m Chris Craig. I create daily educational and coaching content for automotive employees. TikTok: https://lnkd.in/eMMVEWpC YouTube: https://lnkd.in/eTmW3WPS #serviceadvisor #technician #servicemanager #fixedops #learninganddevelopment #teambuilding #leadership #technicianshortage

Keeping your shop's technicians happy means mitigating some of their most common frustrations. But what exactly are they frustrated about, and how can your shop avoid these frustrations? We're sharing some answers with you below. 

Fresh insights from WrenchWay's survey continue to challenge conventional wisdom surrounding automotive technician pay. Despite official figures from the U.S. Bureau of Labor Statistics (BLS), our data, including responses from collision repair specialists, paints a different picture. With collision repair technicians reportedly earning a mean salary of approximately $87,000 per year, it's evident that more comprehensive data is needed. Technicians are encouraged to share their experiences via the Automotive and Diesel Technician Compensation Tool, contributing to a richer understanding of industry dynamics. #TechnicianCompensation #DataInsights #CareerDevelopment

Looking at #drivertraining options for your team? We’ll build a plan specific to your business, your drivers, and make sure everyone gets home at night! Please feel free to send me a message if you would like to discuss how we will help you improve your training, or just figure out how to get started. #handsontraining #skillstraining

Recent findings from WrenchWay's survey challenge the U.S. Bureau of Labor Statistics' (BLS) data on automotive technician pay. While the BLS reports lower averages, our data, inclusive of responses from collision repair technicians, suggests significantly higher earnings. With a mean salary of around $87,000 per year for collision repair specialists, there's a clear disparity. To deepen our understanding, technicians are urged to contribute their experiences via the Automotive and Diesel Technician Compensation Tool. #TechnicianCompensation #DataInsights #CareerDevelopment

Refresh your mind on the basics of brake service. Sometimes it's the simple, everyday tasks our minds tend to forget. Read the full article below! #BrakeService #PTENMagazine #AutomotiveTechnician https://lnkd.in/gqWM3kEN

***THE POWER OF THE PEN*** If you’re willing to put the time into following policy and procedure, it will pay off. Through the years I’ve seen technicians get so frustrated about warranty times. Listen, it’s always easy to play the blame game and point fingers at the OEM. Are we putting effort into following the guidelines??? 🤔 This claim below is a well written Pencilwrench LLC story for two concerns where no problem was found. The claim was submitted, reviewed for a day, and then paid the next. 2 hours of diagnosis paid and the technician is made whole rather than wasting time and not being paid for it. Follow the rules and it will pay off!! Proper story will get you properly paid everytime! We ❤️✏️🔧 ✅ Hire Properly ✅ Train Passionately ✅ Lead Perpetually #servicemanagement #servicedepartment #leadservant #thisiswhatwedo #hireproperly #trainpassionately #leadperpetually #automotiveindustry #fixedops #thisishowwedoit #lovepeoplemore #guestexperience

We always end our conversations with customers with “if you get pulled, it’s our name that’s on that sheet. Cant you just…. No. I missed my inspection, can you back date it… No. I will sort it later, can you pass the sheet off… No. I need it for a job today… Tough! VOR. I WISH all our customers could of been present in our workshop last week. Just to watch the reality of the above. Randomly in walks DVLA, with OUR service sheets printed off, our name, Our Logo, all neat in a folder. Everyone freezes and stares… RB Fleet? … Yes 👀 Can I have a word about (Customer)… The short story, if it’s due.. get it done. If a qualified technician tells you it needs repairing.. get it done. They ARE watching and it will stop your business if you don’t just get it done! 1 pull is all you need to open a can of worms. Dont go above and beyond to please the customer if it means you could face consequences. You will go down with them if you allow bad practices. Luckily.. we always stuck to our guns and left service sheets VOR where required, by the book & we have no further action. It’s a visit il never ever forget. ✖️

There are three types of people in this world: 1. People who proactively take their cars in for oil changes, service, regular maintenance perhaps a bit ahead of schedule or right on time and are never prompted with a check engine light, a call or email about scheduling service. 2. People who react to check engine lights, calls or emails about scheduling service and take their cars in right away for service. 3. People who ignore check engine lights, calls and emails and other guidelines about scheduling service and who wait until the car literally breaks down before taking any action. The employer clients who I regularly work with generally fall into category no. 1 or 2 and the employers who get sued and contact me for "one off" representation are typically led by people in category no. 3. Let me know your thoughts and which category you fall under or if there is another category you would add to the list. Be honest. #employmentlaw #workplacelaw #TheWorkplaceLawfirm