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Business Advisor, Technology and Transformation Leader Walt Carter joins our panel of CX leaders on July 9th. Walt will discuss his insights on the current state of Artificial Intelligence in the Customer Experience space. FROM Insights to Action: AI-Driven Strategies for Customer Experience Discover the transformative power of AI in CX, cutting-edge strategies for leveraging AI-powered CX solutions, and challenges and opportunities in AI implementation. Key Takeaways: Gain a competitive edge: Learn how to achieve customer objectives and foster emotional connections through AI. Navigate the future of AI in CX: Unlock key strategies to create winning customer journeys and understand proven ROI use cases for GenAI in CX. Drive CX transformation: Discover actionable steps and the transformative impact of AI in CX. Don't miss this important conversation moderated by Bob Taylor, Chief Digital Officer at FROM. REGISTER NOW: https://lnkd.in/gJskvzwV

LAST CHANCE TO REGISTER! The insights you need to harness AI in customer experience will be revealed in one hour. Join Bjorn Austraat, Chandler Wilson, Walt Carter, and Bob Taylor for an impactful discussion. FROM Insights to Action: AI-Driven Strategies for Customer Experience Discover the transformative power of AI in CX, cutting-edge strategies for leveraging AI-powered CX solutions, and challenges and opportunities in AI implementation. Key Takeaways: Gain a competitive edge: Learn how to achieve customer objectives and foster emotional connections through AI. Navigate the future of AI in CX:  Unlock key strategies to create winning customer journeys and understand proven ROI use cases for GenAI in CX. Drive CX transformation: Discover actionable steps and the transformative impact of AI in CX. Don't miss this important conversation moderated by Bob Taylor, Chief Digital Officer at FROM. REGISTER NOW: https://lnkd.in/gJskvzwV

Find out how CX leaders feel about integrating GenAI into their work 🤖 Great to partner with Deloitte Digital and the Customer Experience Professionals Association (CXPA) for this Natter research to understand how CX leaders are approaching GenAI in their organisations. Huge thanks to Amelia Dunlop, Greg Melia, CAE, Helena Augenstein and of course our own Charlie Woodward for leading this project 👏 Download the full report to discover all the insights ⬇

At our recent CX roundtable, conducted in collaboration with Natter and the Customer Experience Professionals Association (CXPA), CX leaders shared how they anticipate using GenAI in customer experience—and what’s holding them back. Our Chief Experience Officer Amelia Dunlop, along with Natter’s Charlie Woodward, Deloitte Digital's Helena Augenstein and CXPA’s Greg Melia, CAE suggest a few ways CX leaders can get started and tap into the benefits of AI: 🎯 Set clear objectives for AI 🧪 Experiment with potential use cases ☎️ Use AI to help improve customer interactions 👩💻 Consider the workforce experience (WX) ☯️ Collaborate with WX leaders on internal structure and strategy How is your organization using AI in customer experience? What were your first steps? We’d like to hear from you! In the meantime, we invite you to dive deeper into how to leverage AI in our new report 👇 https://deloi.tt/3xSSeSI

AI Senior Advisor & Lecturer Chandler T Wilson joins our panel of CX leaders on June 4th. Chandler will discuss his insights on the current state of Artificial Intelligence in the Customer Experience space. From Insights to Action: AI-Driven Strategies for Customer Experience Discover the transformative power of AI in CX, cutting-edge strategies for leveraging AI-powered CX solutions, and challenges and opportunities in AI implementation. Key Takeaways: Gain a competitive edge: Learn how to achieve customer objectives and foster emotional connections through AI. Navigate the future of AI in CX:  Unlock key strategies to create winning customer journeys and understand proven ROI use cases for GenAI in CX. Drive CX transformation: Discover actionable steps and the transformative impact of AI in CX. Don't miss this important conversation moderated by Bob Taylor, Chief Digital Officer at FROM. REGISTER NOW: https://lnkd.in/esUPjMZA

Get ready for #CCWVegas next week! I’m thrilled to connect with industry leaders at #CCWVegas and share how Wave iX by ibex is transforming the Generative CX landscape with our cutting-edge AI Customer Experience Platform. Wave iX supercharges performance  across the Customer Journey. From assisting agents with AI, replacing agents with Automated interactions, to delivering powerful automated Customer Insights, we’re redefining the AI Customer Experience. Want to accelerate your company’s digital transformation with Real Solutions, Now? Let’s chat about how ibex can design a custom CX strategy tailored for your business. See you at #CCWVegas! Let’s make your CX digital transformation vision a reality.

🌟 Exciting News! 🌟 Join us for an exclusive webinar featuring Derek Corcoran, Founder and CEO of Scorebuddy, and Panos Karagiannis, Co-Founder and CEO of Moveo.ai, two leading companies in AI-driven customer experience solutions. Get ready to delve into the future of AI in CX with valuable insights and actionable strategies for industry professionals. Key topics include: - The Importance of Using Private LLMs - Common Pitfalls in Adopting AI (and How to Avoid Them) - How to Adopt a CX AI Agent (Necessary Roles, Best Practices, Processes) Don't miss out! Register now: Join us for an exclusive webinar featuring Derek Corcoran, Founder and CEO of Scorebuddy, and Panos Karagiannis, Co-Founder and CEO of Moveo.ai, two pioneering companies at the forefront of AI-driven customer experience solutions.  This insightful session will explore the future of AI in CX, providing valuable perspectives and actionable strategies for industry professionals. Key topics to be discussed include: The Importance of Using Private LLMs Common Pitfalls in Adopting AI (and How to Avoid Them) How to Adopt a CX AI Agent (Necessary Roles, Best Practices, Processes) Register Now: https://hubs.ly/Q02B3tLS0 #webinar #ai #artificialintelligence #webinar #ai #artificialintelligence

Let’s be honest. We’re all on a clock to get things done and moving. As a customer and business owner, I appreciate seamless customer service experiences that provide as little friction as possible. Thankfully, leaders are implementing tools like generative AI and smarter chatbots to keep things moving along. This year, Zendesk's Customer Experience Trends Report reveals that CX leaders are experimenting with generative AI to better humanize the customer service experience, including advancing the chatbot experience. Learn more about these #CXTrends, and how you can get your business set up with the latest in customer service technology: https://lnkd.in/eaSqHWmC

Excited to explore how AI can enhance your CX strategies? Catch our next webinar happening soon! Join us on February 15, 2024 where our specialists Jerin Joseph and Nithyashri Panchapakesan will guide you through our AI features to improve your customer experience management. 👉 Choose your preferred slot: 🕛 Slot 1: 12:00 PM IST (GMT + 5:30) 🕖 Slot 2: 7:00 PM IST (GMT + 5:30) Key Takeaways: ⚡ Personalize surveys with AI ⚡ Use AI to enhance data analysis ⚡ Automate responses in ticket management Secure your spot now -  https://lnkd.in/g7PpS5C4 #CXWebinar #AIInnovation #RefineExperience #customersuccess

Desperate to know how to utilise AI when creating an epic customer experience journey? Gamma will be attending Gartner IT Symposium/Xpo™ from 6th-9th November, where stand 403 serves as your hub of knowledge on everything you need to know about leveraging AI to enhance CX. Get your hands on a copy of our latest report on how 100 brands have risen to the challenge of delivering CX that’s worth talking about. 📅 Date: 6th - 9th November 2023 📌 Stand 403 🏆 Take a chance on our Spin the Wheel and win vouchers from Uber and Airbnb! #GartnerSym #AI #EpicCX (TM Disclaimer: GARTNER is the registered trademark and service mark of Gartner Inc., and/or its affiliates in the U.S. and/or internationally and has been used herein with permission. All rights reserved.)