FROM, The Digital Transformation Agency’s Post

🚀 Transforming Customer Experience with Generative AI: A Glimpse into the Future 🚀 We are at the beginnning of a new era in customer experience, a recent article by #bcg has brilliantly highlighted how Generative AI (GenAI) is not just an emerging technology trend but a transformative force aimed to redefine how we engage, understand, and deliver value to our customers. 💡 Key Takeaways: Strategic Deployment: as everyone is trying to use GenAI, the real winners will be those who adopt a strategic approach, focusing on value-generating applications rather than spreading efforts too thinly. The Power of Personalization: GenAI is breaking down the barriers to hyper-personalization, making it achievable and affordable. Imagine tailoring billions of experiences seamlessly—this is no longer a distant dream. Enhancing Self-Service and Support: GenAI-enhanced chatbots are elevating customer self-assist to new levels, providing deeply contextual interactions that boost customer lifetime value. Empowering Employees: By aiding in issue resolution and reducing administrative burdens, GenAI is enabling faster, better, and more cost-effective customer care. 🌟 The Road Ahead: The journey with GenAI begins with understanding our customers deeply and having the right foundations in place. It’s about walking before we run, building on a MIDAS model that ensures a systematic, scalable approach to delivering high-quality customer experiences across touch points. 💡 My Thoughts: Embracing GenAI requires more than just technological readiness; it demands a cultural shift towards agility and continuous innovation. As we navigate this exciting landscape, let’s prioritize meaningful applications of GenAI that not only enhance customer and employee experiences but also drive tangible business outcomes. 🔍 How is your organization planning to leverage GenAI in enhancing customer experience? Share your thoughts and let’s explore this transformative journey together. #GenerativeAI #GenAI #CustomerExperience #Innovation #DigitalTransformation #SuperCharchingProgress https://lnkd.in/dMFEe3CM

Discover how AI is revolutionizing the customer experience landscape. Our expert panel, AI innovator and LinkedIn Top AI Voice Bjorn Austraat, AI Senior Advisor and Founder of bridge_ci Chandler Wilson, and Business Advisor, Technology and Transformation Leader Walt Carter. FROM’s Bob Taylor will moderate the discussion. FROM Insights to Action: AI-Driven Strategies for Customer Experience Discover the transformative power of AI in CX, cutting-edge strategies for leveraging AI-powered CX solutions, and challenges and opportunities in AI implementation. Key Takeaways: Gain a competitive edge: Learn how to achieve customer objectives and foster emotional connections through AI. Navigate the future of AI in CX: Unlock key strategies to create winning customer journeys and understand proven ROI use cases for GenAI in CX. Drive CX transformation: Discover actionable steps and the transformative impact of AI in CX. REGISTER NOW: https://lnkd.in/eKy4GKWr

Unlock Higher Revenue, Lower Costs, and Increased Customer Retention with CX Trends 2023! 🚀 Enhancing your customer experience is the key to driving business growth and success. Ever wondered what the CX Champions at Zendesk have to say about CX Trends for 2023? Let's dive into their insightful report to find out! According to the Zendesk CX Trends report: 1️⃣ AI will fill existing context gaps to ensure every experience is seamless --> 72% believe that most companies will start using AI to create connected experiences between all of their touchpoints -->AI will provide seamless, quick, and context-rich handoffs between bots and human agents --> 78% of consumers want AI to summarize their questions or issues so the person helping them can quickly resolve the matter. 2️⃣ AI will redefine what the delivery of instant personalization will look like -->consumers eagerly await deeper personalization. 59 percent say they expect companies to do more with the data they have. These consumers want to be truly seen and heard -->62% of consumers report that they would be less inclined to use a company’s AI/chatbot if it failed to provide personalized information or responses 3️⃣ AI will supercharge chatbot and voice AI communication -->Nearly 2/3 of consumers wish it were possible to interact more with AI/chatbots via voice -->62% of consumers believe that AI will soon be able to anticipate their needs 4️⃣ Generative AI will improve the depth and quality of responses -->Generative AI will deliver context-correct, accurate, and tailored information to consumers -->Generative AI will make answers a little bit more detailed and unique when looking for information and asking questions. -->6/10 consumers believe generative AI will improve the customer service experience To explore all the insights, infographics, and customized metrics about CX Trends 2023, make sure to check the complete report athttps://lnkd.in/d3ACnjiq #CXtrends2023 #CustomerExperience #AIRevolution #OriginCX

The fusion of humans and AI will revolutionize how customers and businesses interact, and we're excited to dig deep into this theme at #ForrCX North America: ➡️ Understand what human + AI means for your customers, employees, and organizations ➡️ Unlock and act on customer insights ➡️ Upgrade your CX, digital, and marketing practices ➡️ Measure the business impact of customer experience ...and more! Check out the agenda and join us in June to explore how to thrive in this new era of human + AI. https://forr.com/3SmOijb

Elevate your customer experience and CX strategies using AI. Check out our latest article for five key strategies leveraging AI-driven technologies helps to surpass the competition. Unlock the transformative power of AI in enhancing customer interactions. #AI #CustomerExperience #BusinessInnovation #CustomerJourney

Want to elevate your customer experience and CX strategies using AI? Check out our latest article for five key strategies leveraging AI-driven technologies helps to surpass the competition and unlock the transformative power of AI in enhancing customer interactions. #AI #CustomerExperience #BusinessInnovation #CustomerJourney

Embark on an odyssey of solutions with Canaan! 🚀 From customer experience management to cutting-edge AI chatbots, we navigate the path to success for your business. Ready to journey with us? #Growth #Businesstips #business #Businessgrowth #Businessdevelopment #BPO #Customersatisfaction #Customerexperience #AI #ArtificialIntelligence #IVRSolutions #CustomerService #BusinessAutomation #TechnologyInnovation #VoiceTech #FutureTech #InnovationInCommunication #CustomerSupport #DigitalTransformation

One more New Webinar on Conversation AI. 📊 Did you know that according to a recent survey by Gartner, a whopping 74% of global CX leaders emphasize the importance of creating a  seamless customer journey across assisted and self-service channels for driving customer loyalty and business growth? 🌐 Are you ready to revolutionize your customer experience strategy? 🗓️ Save the Date: 📅 October 11th, 2023 🕒 11:30 AM - 12:15 PM IST 📍 Online 📝 Register Now: https://lnkd.in/dFG_j48K Join us on the 11th of October for an insightful and interactive webinar where we will delve into: ✅ Challenges faced by global brands in delivering exceptional CX ✅ How Conversational and Generative AI is reshaping the future of customer experiences ✅ Kore. Ai’s "Better Together" strategy and innovative approaches for superior CX ✅ Real customer success stories showcasing the impact of Conversational AI on business outcomes ✅ An introduction and live demonstration of Kore.ai's Unified XO Platform with real-world use cases Don't miss out on this exceptional opportunity to gain an edge over your competitors and redefine your marketing, onboarding, and servicing strategies.  We're eagerly looking forward to your participation! Let's shape the future of customer experiences together! 🌐✨  #AdvintekWebinar #CXTransformation #ConversationalAI #GenerativeAI #CustomerExperience #KoreAI Spandana AdiVasundhara KanakalaAshwani ChauhanSimran SinghNitika Thakur

How should your team evolve as generative AI continues to advance? I’m thrilled to share that I’ll be joining George Korizis and other industry leaders in PwC's talk-show themed webcast on February 20, Attract to amaze: Evolving customer experience in an AI-driven world, where we'll address this question and more!

Dive deep into the future of customer experience and support with our latest video featuring insights on Generative AI from Brandon Tidd, Zendesk Architect at 729 Solutions. What You'll Discover: * Exclusive Insights into Generative AI - Learn how Generative AI can revolutionize the way businesses interact with customers, making experiences more friendly, personal, and interactive. You will discover the incredible potential of AI in enhancing customer journeys. * Thoughtful Analysis and Predictions - Find out why leaning into AI trends is vital for staying ahead in the competitive landscape as we move into 2024 and beyond. Discover how Generative AI not only supports agents in understanding customer issues faster but also shapes future AI trends in customer experience. * Zendesk's CX Trends 2024 - Get a sneak peek into Zendesk's CX Trends virtual event, with a special focus on Generative AI. Understand why this year’s event is a must-attend for anyone looking to elevate their business's customer support and experience. Why Watch: This video is geared towards anyone seeking to leverage the latest in AI technology to create unmatched customer interactions. Whether you're looking to enhance your customer service approach or stay at the forefront of innovations in technology, this video is perfect for understanding and applying Generative AI in practical, impactful ways. Event Reminder: Don't forget to mark your calendars for the Zendesk CX Trends 2024 virtual event on February 15th. Register now to reserve your spot and be part of transforming the future of customer experiences. https://lnkd.in/gyP7RwSp Learn More About 729 Solutions: Visit us at https://729solutions.com/ to learn how we can help your business thrive in the age of AI. #ai #generativeai #cxtrends #cxstrategy #customerexperience