Fredelyn Thoby’s Post

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6043jZqOT #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6043degKU #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6048jMqDo #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6046eLEQo #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6044eDlNg #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/60439ktzU #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6047jTMAD #IWorkAtBell

It's exciting to see how #AI technologies are revolutionizing the way businesses operate, and we're seeing it firsthand here at Bell. We've embraced this by integrating AI-powered tools into our own contact centres, creating enhanced capabilities for our customers and agents. To hear from Bell Business leaders about what it took to achieve this transformation and the results so far, check out this article: https://spr.ly/6044jaRyy #IWorkAtBell

In my last article on the Bell Business blog, I talked about how emerging #AI technologies are key drivers in shaping the evolution of contact centres. As we go through an internal #AI transformation journey here at Bell, I thought it would be valuable to share how we're using these capabilities in our own call centers to better serve our customers and support our agents. So, I recently sat down with Jeff Kurys and Harrison Lepofsky to understand how they drove this transformation and the opportunities it's created:

Even beyond all of Dan Miller's fabulous arcade puns, this is a fascinating article about how Genesys is bringing #AI into customer service automation, and the transparent treatment of pricing on large language models (LLMs) and Generative AI resources. #GenesysCloud