Foundever’s Post

There’s no margin for error: just one bad interaction can cause a customer to lose trust in your product and, in turn, your brand. That’s the kind of impact your support experience has. We’re witnessing an era of unprecedented customer demands and increasing pressure on providing the ‘perfect’ customer experience. So, it’s not surprising the number of brands turning to AI for assistance. And it’s not just the front-office. With capabilities across entire business operations, AI offers comprehensive assistance to you, your employees, and your business. From enhancing and scaling employee output behind the scenes to utilizing big data to enhance those vital interactions with predictive personalization: the possibilities are endless. Message me so we can discuss what AI can do for you. #AI #CX #Automation #CustomerExperience #SutherlandTech #SutherlandCXM #SutherlandAI

There’s no margin for error: just one bad interaction can cause a customer to lose trust in your product and, in turn, your brand. That’s the kind of impact your support experience has. We’re witnessing an era of unprecedented customer demands and increasing pressure on providing the ‘perfect’ customer experience. So, it’s not surprising the number of brands turning to AI for assistance. And it’s not just the front-office. With capabilities across entire business operations, AI offers comprehensive assistance to you, your employees, and your business. From enhancing and scaling employee output behind the scenes to utilizing big data to enhance those vital interactions with predictive personalization: the possibilities are endless. Message me so we can discuss what AI can do for you. #AI #CX #Automation #CustomerExperience #SutherlandTech #SutherlandCXM #SutherlandAI

Message me so we can discuss what AI can do for you - There’s no margin for error: just one bad interaction can cause a customer to lose trust in your product and, in turn, your brand. That’s the kind of impact your support experience has. We’re witnessing an era of unprecedented customer demands and increasing pressure on providing the ‘perfect’ customer experience. So, it’s not surprising the number of brands turning to AI for assistance. And it’s not just the front-office. With capabilities across entire business operations, AI offers comprehensive assistance to you, your employees, and your business. From enhancing and scaling employee output behind the scenes to utilizing big data to enhance those vital interactions with predictive personalization: the possibilities are endless. #AI #CX #Automation #CustomerExperience #SutherlandTech #SutherlandCXM #SutherlandAI

There’s no margin for error: just one bad interaction can cause a customer to lose trust in your product and, in turn, your brand. That’s the kind of impact your support experience has. We’re witnessing an era of unprecedented customer demands and increasing pressure on providing the ‘perfect’ customer experience. So, it’s not surprising the number of brands turning to AI for assistance. And it’s not just the front-office. With capabilities across entire business operations, AI offers comprehensive assistance to you, your employees, and your business. From enhancing and scaling employee output behind the scenes to utilizing big data to enhance those vital interactions with predictive personalization: the possibilities are endless. Message me so we can discuss what AI can do for you. #AI #CX #Automation #CustomerExperience #SutherlandTech #SutherlandCXM #SutherlandAI

Had the pleasure to attend an insightful virtual round table with CX Network discussing Contacy Center Efficiency in the age of AI, and I'm thrilled to share my takeaways. AI is a game changer in the realm of customer experience . The importance of AI in contact centers cannot be underestimated. It's not merely about automating responses or tasks, it's about enhancing customer experience by providing personalized, fast, and efficient service round the clock. AI-powered chatbots, predictive analytics, and automated workflows are revolutionizing how we understand and respond to customer needs. These innovations can save time, reduce costs, and most importantly, allow human agents to focus on complex issues and build deeper customer relationships. As we continue to harness technology's potential, we are bound to witness a significant transformation in how businesses communicate and engage with their customers. P.S These insights were generated by an Artificial Intelligence tool 👍 #AI #ContactCenters #CustomerExperience #CX #Innovation

In the digital age, customer expectations only continue to grow, and organizations are racing to provide the most personalized, nuanced, and agile #CX in the service marketplace. Generative AI is one tool that many of today’s leaders are harnessing to drive excellence in their service organizations. Read our new report below to learn what strategies are providing the foundations of successful #GenAI programs in contact centers and beyond. ⬇️ https://deloi.tt/49Xk7WE

Are you ready to embark on an exciting journey into the realm of Virtual Agents and AI Agent Assist? 🌐💡 - Look no further! Onliners and Industry experts Mark Struck and Chris Theriault, are here to guide you every step of the way. 🔥 - Make sure to watch their fireside chat packed with insightful discussions and expert advice on leveraging these cutting-edge technologies to revolutionize your customer care. - Link in comments! - #VirtualAgents #AI #IVA #CX #ResultsGuaranteed

💡 Is Your CX Platform Sinking? Check out a clip from our latest webinar! At ASAPP, we believe in empowering tech with AI innovation to serve customers and agents, not control or manage them. Our focus is on empowerment—enhancing both agent and customer efficiency. In this webinar, we explore: ⬛ How AI can be used to empower rather than control ⬛ The benefits of focusing on both agent and customer efficiency ⬛ Strategies to ensure your tech serves your needs Watch the entire webinar on-demand to learn more about how to keep your CX platform afloat and thriving! #ai #customerexperience #empowerment #techinnovation #cx

Reading manually through thousands of customer conversations or getting automatically a summary of different topics? Guessing what your customers think about certain issues or getting instant answers based on the voice of your customers? Generative AI is here to help! How? You can learn more by registering to our webinar. Watch live or register and check the recording later. #GenerativeAI #CX #Lumoa

In the pursuit of innovation, I predict a temporary decline in customer experience within the next year. Many businesses will venture into unknown territory, investing in third-party technologies that may not live up to their promises. This statement may not resonate with everyone, but it's crucial to approach this wave of change with a discerning eye. The Contact Center as a Service (CCaaS) players are acutely aware of this scenario. They understand the dual need for successful AI implementation and thriving agent operations. The industry needs to strike a balance, and perhaps, a union among companies could be the solution. We see a saturated market at expos, with many focused on top-of-the-funnel chatbot solutions. But we must acknowledge that the industry is more nuanced, with many pieces that need to work in harmony. It will be interesting to observe the landscape in the coming year. Will all players still be around? Only time will tell. #callcenter #contactcenter #callcentergeek #cx #ai