2. 🧵 Firstly, as the Clinical Operations lead, I was in charge of ensuring that the day-to-day operations from the clinical side ran smoothly. Efficient providers such as Emeka Ogbodo, Fabian Igbaji MPH and Alimot Hassan had the essential tools, resources and updates to ensure they could carry out their teletherapy practice at industry standards and with best practices. My tasks also included ensuring their licenses and credentials were up-to-date before they could care for users and preparing their payment reports using #Retool at the end of each month, being the connective link between the clinical end, the product development team, and the clients to ensure a seamless flow of information and resources between all parties involved etc. I'm primarily proud of this part of this Role for the following: 1. To significantly reduce the wait time and no-shows from the client and user's perspective, the Cancellation and Rescheduling Policy was developed and implemented alongside the amiable Product Team; thanks, Emma Unuode, for collaborating with me on this. 2. I got to flex my #communityengagement skills during the monthly virtual clinical meet-ups. These meet-ups provided avenues for regular mixers, knowledge-sharing sessions, and more. My learnings from this? 1. People are difficult to manage, and you must be patient when working with professionals who work strictly with time. 2. Thanks to my providers, I understand #clinicaltherapy management in-depth. They made it so easy for me to catch up! 3. Being open to receiving both positive and negative feedback, as this is needed during the product development journey.
Hello all 👋 1. I'm happy to announce that my incredible time at Akoma Health ended a few weeks ago. Over the next few days, I'll highlight my fantastic work as the Clinical Operations, Partnership and User Engagement Lead. This particular Role challenged me in several ways as I had just transitioned from a core care-related role, so I'll share some of my achievements and learnings. 🧵