Farhad Bux’s Post

Is your CX ready for the next level? Explore the must-watch trends shaping customer interactions in 2024. ✨ #CustomerCentric #TechInsights

Check out our latest blog post highlighting the key findings from the "Sprinklr Leads in Digital Customer Interaction Solutions Report." Discover how Sprinklr is revolutionizing digital customer interaction and learn how it can benefit your business. Follow TechRay News for more updates! Visit us - https://techraynews.com #CustomerInteraction #Sprinklr #DigitalSolutions #TechTrends

The convergence of personalization and automation has emerged as a critical customer experience strategy – and AI-powered technologies can help companies execute on those strategies. https://lnkd.in/e-w286R7

Rich media channels are set to reign supreme in 2024, transforming what we know as customer engagement and increasing interactions across social media channels while personalising the CX like never before.    #CustomerExperience #GenerativeAI #WhatsAppBusiness #ServiceEnquiries #CX #CustomerService #CXRevolution #MobileServiceCloud #BrandCommunications 

The rise of a highly interconnected digital landscape has transformed the dynamics of business-customer interactions. Today's consumers expect companies to adapt to their preferences and engage with them through their preferred channels. Modernising customer communication is essential for enhancing customer experience. Businesses must invest in a digital platform that allows for fast, personalised, and well-designed communication while also enabling flexibility and making course corrections without extensive coding or disruption to workflow. Wayne Toms, CEO at GhostDraft, shares his insights on the above. #CX #CustomerExperience #CustomerCommunication #DigitalTransformation https://lnkd.in/epvryhTe

Avoid customer churn with insights from Glassbox. Our Ultimate Guide reveals how exceptional digital experiences can turn users into loyal fans. 💖 Dive into the guide below and start redefining engagement today.

Avoid customer churn with insights from Glassbox. Our Ultimate Guide reveals how exceptional digital experiences can turn users into loyal fans. 💖 Dive into the guide below and start redefining engagement today.

CX should be at the heart of your business ❤️ When it’s done right, it creates loyalty and drives revenue. When it’s not, the reputational damage isn’t always confined to just one customer. A really negative experience can find it’s way on to social media, into conversations with other customers - even to competitors who could potentially capture your audience. In this article from our recent archives, we explore the importance of in-depth customer journey analysis. Read more here - https://hubs.la/Q02snr5q0

Avoid customer churn with insights from Glassbox. Our Ultimate Guide reveals how exceptional digital experiences can turn users into loyal fans. 💖 Dive into the guide below and start redefining engagement today.

Developing quality CX is one of the most effective ways to drive growth and improve customer retention. Blake Michelle says that adopting more digital tools, focusing on upskilling, and utilizing data is key... and I would have to agree! These three areas can really elevate the customer experience by making it more convenient, streamlined, and personalized—all things that are becoming expected from customers. In a time where customers are limiting their spending more and more, businesses need to stand out from the crowd. #CX #CustomerRetention #Upskilling