ESPA International’s Post

https://lnkd.in/dCwdcGYC We are delighted to communicate our international cooperation, our partnership with Hotel Sofitel London Heathrow worldwide. Trends for luxury tourism in 2024 As we have seen, luxury tourism is no longer characterized only by visiting a premium destination but by offering a customer experience adapted to the luxury sector. Currently, it is about offering an experience that is not available to conventional tourism. The services that will stand out in the luxury sector in 2024 will be: Personalization of services: Ultra-personalization is one of the most valued trends in luxury tourism. A guest determined to live a luxury experience seeks to ensure that the services provided by their accommodation adapt as much as possible to their personality and particular tastes. The luxury hotel focuses on making good use of the information available to it to offer a personalized service. Adapted Room Service: Knowing the culture and gastronomy of the place you visit is one of the key reasons for selecting a place when traveling. For this reason, offering room service adapted to the country's gastronomic demands is a differential service for the hotel chain. Room Service makes room service more attractive, improving the hotel offer and achieving greater sales, adding value to the hotel sector in several aspects. Anticipation of needs and immediacy in seeking solutions are key points that stand out in the sector. This service requires total preparation and involvement of all hotel departments. The luxury tourist seeks to live a unique experience and that is the main aspect that hotel chains intend to cover by 2024.

The latest annual luxury hotel rankings are from the independent Luxury Travel Intelligence group. Mandarin Oriental edged out Oetker for the top spot based on LTI's data-driven methodology analyzing over 4,000 touchpoints. Major shifts saw Six Senses fall from first to fourth place this year. LTI's subscription research aims to provide an objective analysis of the top hospitality brands worldwide through a dynamic scoring system. As demand rebounds, brands continue jockeying for the coveted top positions. 🔔 Tune in to HotelStaff.tv for the latest insights and stories in the hotel and hospitality industry. #luxuryhotels #brandrankings #hospitalitynews

The latest annual luxury hotel rankings are from the independent Luxury Travel Intelligence group. Mandarin Oriental edged out Oetker for the top spot based on LTI's data-driven methodology analyzing over 4,000 touchpoints. Major shifts saw Six Senses fall from first to fourth place this year. LTI's subscription research aims to provide an objective analysis of the top hospitality brands worldwide through a dynamic scoring system. As demand rebounds, brands continue jockeying for the coveted top positions. 🔔 Tune in to HotelStaff.tv for the latest insights and stories in the hotel and hospitality industry. #luxuryhotels #brandrankings #hospitalitynews

I'm honored to witness and be part of the strategic alliance between Marival Resorts and Accor. This moment will transcend time as a new chapter unfolds for the companies and the essential teams working tirelessly to create impactful strategies that captivate guest to select Marival Resorts as their next vacation destination. I invite you to read our article and discover how this alliance will transform the industry. #MarivalBliss #MarivalGroup #TravelNews #2024BreakingNews

Let's take a look back at the enlightening International Luxury Hotel Association (ILHA) INSPIRE conference earlier this month. One of the standout moments was the insightful on-stage interview with our Chief Commercial Officer, Amanda Elder. Skillfully moderated by Mathew Evins, Chairman of Evins Communications and a founding board member of ILHA, the discussion revolved around personalisation, guest experience, the Kempinski Loyalty Plan, and the challenge of remaining relevant in this rapidly evolving industry. What does the future of luxury hospitality look like? What do luxury guests really desire? How will AI transform the future of luxury travel and hospitality? We are excited to have more opportunities to discuss such crucial topics and continue the conversation. #Kempinski #Hospitality #ILHAConference2023

Unlock a new level of hospitality excellence with Otello Loyalty modules! 🤝🎁 Whether you're an independent hotel or part of a chain, Otello is designed to enhance your brand and delight your guests. 🏆 Key Features: ✅ Membership Benefits: Offer exclusive memberships to your valued guests, creating a sense of belonging and loyalty. ✅ Amenities Galore: Elevate the guest experience by providing premium amenities that leave a lasting impression. ✅ Irresistible Discounts: Drive bookings and customer satisfaction with personalized discounts tailored to your guests' preferences. ✅ Rewarding Interactions: Show appreciation with a rewards system that turns each interaction into a memorable moment. 🌐 How It Works: 1. Seamless Integration: Otello Loyalty seamlessly integrates with your hotel's systems for a hassle-free experience. 2. Customization: Tailor the loyalty program to reflect your brand's unique identity and offerings. 3. Real-time Analytics: Gain insights into guest preferences and behaviors, allowing you to refine your offerings for maximum impact. Discover more: bit.ly/hotelloyalty #hotech #dataharmony #HotelManagement #CustomerLoyalty #HospitalityTech #OtelloLoyalty #balkan #kosovo #albania #montenegro #serbia #bosniaandherzegovina #greece #hungary #bulgaria #romania #macedonia #croatia #slovenia

"Future of Luxury Travel? Look to Retail" told us Omer Acar, CEO Raffles & Orient Express, during Skift Global Forum During the 3-day event held in New York City, Omer spoke about redifining luxury in a modern world and how hospitality operators can drive guests' willingness to return thanks to meaningful and memorable moments. “The luxury consumer has become so sophisticated and guest expectations have advanced considerably - especially for those looking to truly disconnect while staying in a hotel. It’s not an overstatement to say that each and every luxury guest truly demands and desires personalized service now.” said Omer. Read more about this discussion here: https://lnkd.in/gPRFEdzd #LuxuryHospitality #accor #ALLSAFE

HOSPITALITY NEWS #591 Hilton Mumbai International Airport opens a bottling plant By adopting cutting-edge solutions, the hotel aims to not only be environmentally responsible but also sustainable in the long term, contributing positively to the ESG objectives and the broader 'Travel with Purpose' initiative. Hilton Mumbai International Airport announced the opening of its bottling plant in a resounding demonstration of their commitment to Blue Energy, ESG (Environmental, Social, and Governance) principles, sustainability, and its global initiative called 'Travel with Purpose'. Travel with Purpose is Hilton's ESG strategy to drive responsible travel and tourism globally. Through Travel with Purpose, it seeks to create a positive environmental and social impact across our operations, supply chain, and communities. It will help the hotel to drive towards a net-zero future and shift their social focus towards measuring the impact their team members are making across the globe. Sources: ET

To enjoy the luxury and guest-to-crew ratio of a small ship experience on a larger cruise, the solution is simple: a ship-within-a-ship cruise class. Over the past decade, major cruise lines have embraced this concept, and it's easy to see why. This special class offers cruisers upgraded service and exclusive access, while still allowing them to enjoy the ship's entertainment, dining, and amenities alongside the rest of the passengers. We experienced the 'Palace' life onboard Resorts World Cruises and got to enjoy the best of both worlds. According to Naresh Rawal from Resorts World Cruises, The Palace is the fastest-selling section of the ship among Indian travellers. This trend is driven by the increasing preference of Indian travellers for luxury over typical experiences. They are quick to choose this option when they perceive it as offering good value for money. #ResortsWorldCruises #Cruises #CruiseShips #LuxuryCruises #IndianCruiseConnoisseurs Mithun Shetty | Manvendra Singh Vaghela | Sarang Karnik

From discounted awards on Air France to spending bonuses at IHG and Accor hotels, here's how to squeeze the most value from your next trip.