Earlier this year, Electrify America opened its first indoor flagship charging station at 928 Harrison Street in San Francisco. Our mission: to elevate the EV driving journey and charging experience. Our team, led by customer input and leading architecture and construction insights, created a human-centered, community-centric charging experience. This infographic highlights our first 30 days operating at our San Francisco flagship location. View the infographic here: https://bit.ly/4baGN6N
This company has probably one of the worst customer service call centers of any business I have done business with. The customer service people are located off-shore and have an extremely limited ability to understand English, therefore they are incapable of understanding your issue. The customer service people will not escalate a call to a supervisor and they will not identify themselves either by name or employee number so they are completely unaccountable. The Corporate Headquarters purposely obscures all alternative phone numbers to their headquarters in Virginia so you are unable to formalize a complaint regarding their customer service people. I complained to HMA and asked them to intervene. Eventually, a native English person did call back BUT ( I was unable to take the call) and after leaving a message only gave the same off-shore customer service phone to reach them to return the phone call. When you wonder why and how customer service is dead in America today, it is business entities like this that put people last.
Thanks! Can you please add dispenser uptime, session initiation success rate, and average charging speed vs speed requested by vehicle.
It's a great facility and that's a great first month of ⚡ charging!
Wrangler of Code, Interpreter of Requirements
2moWhen will one of these come to the east coast?