El Paso Children's Hospital’s Post

"Thank you for calling Comcast @Home Technical Support, this is Peter, how can I help you?" This line might sound mundane to you, but for me, it was the gateway to solid career skills I still use today. You see, in the quiet of the night shift, handling over two dozen calls per night, each interaction seemed routine: power cycling modems, restarting computers. But, it was here, amidst the seemingly mundane, that I built skills far beyond technical troubleshooting: 1. Listening Beyond the Script We all used scripts in our call center, but for me, they were just a starting point. The real skill was listening in a way to truly hear the frustrations and needs on the other end of the line, then being able to think on my feet. It taught me that sometimes, the best solution starts with understanding, not diagnosing. 2. Communicating with Clarity Imagine guiding someone through technical steps over the phone without seeing their screen. That was my every call because we didn't have screen share back then. This approach wasn't just about patience, it was about precision in communication. I had to be clear, concise, and considerate ensuring the caller and I were both seeing the problem through the same lens. 3. Owning the Problem There were calls that stretched over an hour with no resolution in sight. Easy outs like scheduling a truck roll were tempting. Yet, these moments taught me about accountability. Quick fixes might have been simpler, but they didn't solve the underlying issues. Learning to persevere and own the problem taught me about integrity and the value of thorough solutions. 🔍 Lessons That Last 🔍 These early job experiences were more than just steppingstones, they were my training ground for life-long skills in any role: - Empathy and Listening: Skills that are crucial in my current role as I navigate client needs and team dynamics. - Effective Communication: Each day, I apply the clarity I honed at that desk to convey complex ideas simply and effectively. - Responsibility and Integrity: Owning up to challenges, not just in troubleshooting tech issues, but in leading projects and guiding teams. Some might see this starter role as a way to earn gas money. As I look back, I see not just a job but a chapter that shapes how I approach my profession today. #LiveYourLegacy #tech

Thinking about making a change? Learn how a career as a Sun Life advisor you can build the career of your dream while helping others. If you'd like to learn more about working at Sun Life, send me a message!

Chief Listening Officer is a relatively new role in the corporate landscape. A CLO oversees the organization's listening strategies and ensures that the voice of all stakeholders is heard. Exploring this role can lead you into a world where you are a bridge between everyone in your organization. Here are the salary prospects, potential employers, and career pathways you need to know about as an aspiring CLO. Read more: https://tr.ee/CLO-FACTS #chieflisteningofficer #clo #listeningofficer #listening #listeningskills #organisationalbehaviour #business #businessmanagement #businessadministration #customerservice #customercare #customerexperience #managementstudies #administration #adminjobs #managementjobs #careerpath #careers #clojobs #education

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 look at the many different job titles that can fall under the IT support specialist framework, how they can differ and what skills you need to succeed in these jobs.

Are you doing enough to reduce drop-off rates? Are you aware of the friction your application process may have, or the anxiety it is failing to address? Don’t just assume that because a candidate has hit apply that they will complete an application. Even the most engaged candidates won’t stick around if your application process feels like obstacle after obstacle, or if you aren’t able to address any anxiety they may have around the process. Below are just 4 simple stages of the applicant’s journey which you can begin to focus on streamlining. #ats #careersite #hospitality #hospitalityproud

A spin on the classic. Keeping up with your technology can be a full-time job.... which is exactly why it's our full-time job :) #TechSupportWithASmile #FullTimeTechHeroes #KeepingTechUpdated #YourTechOurJob #ClassicTechNewTwist #TechMaintenancePros #TechnologyCareTakers #WeManageYourTech #TechSupportExperts #MakingTechWork

A spin on the classic. Keeping up with your technology can be a full-time job.... which is exactly why it's our full-time job :) #TechSupportWithASmile #FullTimeTechHeroes #KeepingTechUpdated #YourTechOurJob #ClassicTechNewTwist #TechMaintenancePros #TechnologyCareTakers #WeManageYourTech #TechSupportExperts #MakingTechWork