eGain Corporation’s Post

📣 Hot off the press! 🚀 eGain Corporation is named as a representative vendor in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems! 🎉 eGain got the top rating overall and across all the three key categories considered by the authors: -         End-user engagement -         Curation and contextualization -         Knowledge lifecycle management At eGain, we're committed to delivering trusted answers, which have become even more critical in the Gen AI era. And trust ignites user adoption and quick business value! View the report today: https://lnkd.in/gUqEJB7S Contact us today and gain the edge with top-rated knowledge!😊👍 #eGain #Gartner #MarketGuide #KnowledgeManagement #KM #CustomerService #CX

🚀 Per Gartner, 35% of organizations with a CX initiative will see EX (employee experience) success as being critical to sustainable CX success by 2025. Join us at a virtual panel discussion on June 20, 2024, featuring industry leaders: 🌟 Evan Siegel, VP at eGain 🌟 Chad McDaniel, Execs In The Know 🌟 Michael Jones, Sr. Director, Home Depot Don't miss out and register today! https://lnkd.in/g_9pzmnh #CX #EmployeeExperience #KM #eGain Execs In The Know  eGain Corporation

Virginia529 the largest 529 plan, selects eGain AI Knowledge to elevate customer and advisor experience!🚀 Virginia529’s leadership knew that robust knowledge management (KM) is critical to good customer service and sought to replace legacy KM systems to improve the consistency of knowledge across the enterprise. Virginia529 selected the eGain Knowledge Hub for its comprehensive functionality, composable architecture, pre-built connectors to their Five9 call center, and managed services. With eGain AI Knowledge, the Virginia529 contact center and operations team will have correct and compliant knowledge in one place. Read the full press release here➡️ https://lnkd.in/gpUx39-w #eGain #Virginia529 #KnowledgeManagement #KM #CustomerExperience #CX #PressRelease

Legacy KM systems have failed to deliver on the promise of good CX and AX (contact center agent experience) since they struggle to find answers and provide contextual assistance to agents when the customer is on the line. So much so that 84% of agents hate them, according to Gartner🤯 Ranked #1 by analysts and enterprise clients, eGain’s AI knowledge platform—the eGain Knowledge Hub™—delivers quick business value at scale. Why not make the switch with our unique, no-brainer procurement and adoption program? But hurry—the offer expires on June 30, 2024! Talk to us now➡️ https://lnkd.in/g6yz8Rmq #eGain #SafeSwitch #KnowledgeManagement #KM #CustomerExperience #CX

Per Gartner, Gen AI is poised to plunge from the “peak of inflated expectations” to the “trough of disillusionment.” 🤯 How do you safely implement and unleash Gen AI business value for CX and EX? 🤔 Learn the secret at our upcoming webinar on June 5th at 11:00am PT to learn how to harness the combined power of Gen AI and Knowledge Management for Gen AI success!🚀 ·      Learn how a leading utility firm accelerated knowledge building by 5X, while enabling an astounding 98% findability of answers with the combined power of the eGain Knowledge Hub and Generative AI ·      Hear about challenges and solutions in the use of Gen AI by government agencies ·      Discover lessons from the trenches we have learned from knowledge-backed Gen AI deployments across industries to ensure success Save your spot now➡️ https://lnkd.in/gG8arTyF #eGain #Carasoft #Webinar #GenAI #KnowledgeManagement #KM 

How does this sound?🤔 37% improvement in FCR 50% reduction in agent training 30-point improvement in NPS And more, all at scale! Learn more at our booth (#309) at the Customer Contact Week, Las Vegas, June 3-6, 2024!🧠 Ask us about eGain AssistGPT--our clients are already reporting a 5X speed in knowledge creation and deployment and a 6X improvement in search success with this innovation. Don’t be left out! Schedule a meeting to meet eGain expert at the booth➡️ https://lnkd.in/dUGCFt87 #eGain #CCW #LasVegas #KnowledgeManagement #KM #GenAI #CX