Raj Iyer, Ph.D.’s Post

Cheers to another outstanding quarter at ServiceNow! Grateful to be working alongside amazing colleagues with a relentless focus on making the world work better for everyone. 🙌🏻🚀 Below are few of the highlights: Q3 Financial Highlights: · Subscription revenues of $2.216B (accelerating growth to 27% yoy) · current Remaining Performance Obligations (cRPO or revenue that will be recognized over next 12 months) at $7.43B (27% yoy). · Increased full-year FY23 guidance of Subscription Revenues to $8.64B+ @25.5% growth · Q3 Operating Margin of 30%, ~350bps yoy; · 83 deals >$1M in NNACV (Net New ACV) and 49 customers >$20M ACV (+58% yoy) · 1789 out of the ~8k customers spend >$1M ACV with ServiceNow, at an average ACV of $4.4M. · Industry best-in-class Renewal Rate of 98% · 13 out of the ~8k customers spend >$50M ACV with ServiceNow, which is 4x compared to last year. · NPS ( Net Promoter Score ) of 40 at a company level which is better than the industry average and having a NPS of 49 FOR $1M+ customers. · Total employee strength of 22000 with addition of 1800+ in Q3 FY23. · APJ as a geo contributed to 11% of Revenues

90 days in at ServiceNow. The short version? Great people, great company, and great products. A few highlights of what I think makes the company great:  1. The people. They truly support diversity, and different backgrounds are seen as culture adds, versus other companies that look for culture fit. This makes the company more dynamic and able to evolve.  2. Wow our Customers. Customer service is at the heart of every great company.  3. Win as a Team. This is more than just words. I see daily actions where the team has each other's back, and works to support each other and deliver! This is very refreshing and inspiring to see on a regular basis. :)  4. Our CEO, Bill McDermott. He may be one of the most high-energy inspirational person I've ever seen. I enjoyed his book. His background, experience and vision will continue to make ServiceNow the Defining Enterprise Software Company of the 21st Century... #servicenow #greatplacetowork

Wow! Waking up this morning I got a reminder that I’ve been with ServiceNow for 5 full years! What a ride this has been, and it even feels like yesterday that I had my first day flying in to the Amsterdam office for my on-site intro (yes that was a thing we used to do back then 😅) It also made me reflect, what makes me stay here at ServiceNow. Coming from HR I’m true to my core and reflect on learnings from science. There’s a lot of literature out there on what keeps employees happy or what pushes them away from a company. But for me there are there main reasons why I wake up in the morning feeling happy about my job: - Great tech! It’s true, our technology is awesome! The flexibility of our low code platform is immense and makes me feel like we can achieve anything. Just look at how far we’ve gotten with our Generative AI Now Assist in such a short time! - Culture and colleagues! What’s been a constant driving force for me at ServiceNow has been how our culture lets us put the customer first and work together as a team to create success! Naturally this is only possible when I get to work with amazing people. This is to all my ServiceNow colleagues who come together to make the world work! - An amazing Manager! I think it’s a well established fact by now that managers are key to growing people in an organisation. it certainly has been for me. This one is to you Marcus, thank you for saying no when I asked for a reference and rather gave me a job offer. And thank you for growing a great team and keeping our work inspiring! Do you also want to join the most awesome company on this planet? Take a look at what we have to offer: https://lnkd.in/dCYuUude

Have you ever had one of those “pinch me” moments?   That moment is now for me, it’s my one-year anniversary at ServiceNow! The people, culture, and the promise of doing my best work and living my best life brought me here, and I’m so grateful it did. It’s been a year full of building awesome tech and products, driving the business forward, lessons learned, growing my team, and creating and delivering amazing experiences for our employees and customers all through our Now Platform.   Here are some of the standout moments and what I’m taking away from my first year:   ·       Launched our new company intranet – My ServiceNow. I’m incredibly proud of my team for making the employee experience even more seamless, intuitive, and efficient. We reinvent experiences for people and meet them where they are, while putting mobile first for when they are on the go! It all added up to My ServiceNow being recognized as one of the 10 Best Intranets of 2023 by the Nielsen Norman Group (NN/g).   ·       Brave, not perfect + hungry and humble. I love that my team sees that Human + Connected + Seamless are the elements we need to stitch through all our efforts to achieve our goals and continue creating awesome experiences and maximizing productivity for our employees and customers.   ·       Tomorrow brings unlimited possibilities. Every day, I’m excited to work with innovative thinkers who aren’t afraid to rewrite our journey and set new industry standards. We test, learn, challenge ourselves, and continuously keep employees and our customers top of mind. Our goals are within reach, and I’m excited for the future of our Now Platform and all that WE are building. #bettertogether   Team, THANK YOU for everything you’ve done to make my first year at ServiceNow so rewarding. Looking forward to all we’ll accomplish together! #LifeAtNow #ServiceNow   What’s your “pinch me” moment? I’d love to hear about it!

🎉 Celebrating 11 Years at ServiceNow: A Journey with the Juggernaut 🎉 🚀 #ServiceNow has been my professional home for over a decade, and what an exhilarating ride it has been! As I reflect on this milestone, I’m filled with gratitude for the incredible experiences, growth, and impact this company has brought into my life. 🌎 Around the World and Back: ServiceNow has taken me across continents, from boardrooms to bustling offices. I’ve had the privilege of working with diverse teams, collaborating with brilliant minds, and contributing to transformative projects. Whether it was a Sales type tour to India to an agtech company or transforming a large pharma from siloed to global shared services, every moment has been a stepping stone in this remarkable journey. 🤝 Building Relationships: The heart of ServiceNow lies in its people. From customers to partners, colleagues to mentors, you’ve all played a pivotal role in shaping my path. The camaraderie, shared victories, and late-night brainstorming sessions have left an indelible mark on my professional and personal life. Impossible to name you all I'll just tag a few coming to mind: Mark Tognetti, Andrew Barnes, Michiel Heijmans, Alain Badoux, Herbert Cron, Damien Davis, Elina Pirjanti, Renato Putelli 🎈 Celebrating Milestones: Remember the buzz of Sales Kickoff, the inspiration at CreatorCon, and the knowledge-sharing at Knowledge events? These gatherings have fueled my passion and connected me with like-minded innovators. And let’s not forget the joy of celebrating customer go-lives—each success story is a testament to our collective efforts. 🙏 Gratitude: To my managers, thank you for your unwavering support and mentorship. To our outstanding Executive Team, your leadership has been a guiding light. And to our visionary founder, Fred Luddy, your legacy inspires us all. 🔮 The Next Decade: As we look ahead, I’m thrilled about the future. ServiceNow’s growth trajectory is awe-inspiring, and I can’t wait to be part of the next chapter. Here’s to another decade of innovation, collaboration, and making a difference! Thank you, ServiceNow, for being more than a workplace—it’s a community, a family, and a force for positive change. 🌟 #ServiceNowJourney #11YearsStrong #TechTrailblazers #Grateful

Fresh out of school, I imagined my job would be meaningful fueled by impact. Sure, with struggles at times, but all with the hope of making a difference. Many start out this way but somewhere along the way we get stuck. We get bogged down by meaningless busywork and pulled into life-sucking politics. We see our dreams disintegrate day by day as we slowly but firmly arrive in the “real world”. Our job is close enough to what we studied to be but we never fully dive in. It’s all mixed up with busywork, things that rob our focus, time, and energy. Admin stuff here, Debby Downer there, and than there is you boss as well, a good one if you’re lucky. Throw in a decade of that you can see why our passions dwindle. But a small spark always remains. No matter how much we try to bury it, our hopes and desires will never die completely. They are woven into our being and are a part of who we are as people. It's right at this intersection that ServiceNow comes in. It reminds us of what we loved to do. It frees us up to do the work we love and brings the change we used to dream about. If done right, It makes our work what it was initially meant to be. It allows us to reclaim what we thought was lost, remember what we thought life would be like and take the steps towards making our dreams a reality. #servicenow #servicenowdeveloper

Reflecting back on my first year at ServiceNow, I can hardly believe how fast it's gone by. It's nice to have reminders of these milestones from our CEO as we move so quickly through our lives and careers. Here is my short list of reflections from year 1. - I got to work shoulder to shoulder with a BRILLIANT extended sales, operations, and partner team. They were the cornerstones of the first year success. This post would be unreadable if I listed them all out, but you all know who you are. - I got to experience Knowledge 23 as a very new hire. What an unbelievable customer/partner event that showcases all of the customer innovation and whats next for this world class platform. I am counting down the days for K24 in May and hope to see all of you there! - The culture. There is culture here that is unlike anyplace that I have ever worked. It's people centered, passionate, high energy, and contagious! - The future. The workflow platform of platforms combined with Generative AI and continuous innovation is creating a long runway for growth and accelerating customer success. One year down, many more milestones to come and I cannot wait to see what the future brings to ServiceNow!

I can't believe it's already been six weeks since I shifted to supporting Field Services within ServiceNow. After three years of supporting Workplace solutions, this has been an exciting whirlwind. SO how's it going? It's been an incredible experience, and I want to share a few things top of mind. 1️⃣ Embrace the Learning Curve: No matter where we are at in our careers, embracing the learning curve is key. New domain? You'll learn it. New team? You'll meet them. Every challenge is an opportunity to grow, and I've been amazed at how much I've stretched, shifted, and learned in this short time. Don't shy away from the unknown; it's where your greatest potential lies. Let your passion fuel your purpose! 2️⃣ Collaboration Fuels Innovation: I've had the privilege of working with some incredibly talented and diverse individuals within the team and beyond it. The willingness of each person to spend time, share knowledge, and work as a unit reminds me that the greatest motivator of innovation lies in our ability to collaborate. There has been limitless open and constructive dialogue to help foster new ideas and lean into fresh perspectives. I appreciate the team accepting mine, challenging mine, and vice versa. 3️⃣ Resilience Matters: With any transition, there are opportunities and a fair share of challenges..but resilience is everything. It's the ability to stay focused and adapt that truly makes a difference. Each challenge we face is an opportunity to emerge stronger and more determined than before. I view this change as open door to live up to greater potential and accomplish even greater things, together. I'm incredibly grateful for the warm welcome I've received from the ServiceNow family, our partners, customers, and industry experts across the space. Thank you. I'm excited about the journey ahead! #FieldServiceManagement #LearningAndGrowth #Resilience

🎂 Six months at ServiceNow… …and I am more excited about the opportunity in front of us than ever!   Here's the message I shared internally with my teams:   It’s been an intense and fascinating time for me. I have had the pleasure of getting to know so many very talented and motivated people that make up the team in South EMEA – not just the area VPs and Country GMs but across all functions - some of our highly specialist sales and tech teams, legal, marketing, Inspire Value, Digital, Ops... - whose passion for what we do has just blown me away. I have also been able to spend time in almost all countries in the region (Spain, Italy, UAE, KSA, France) with our valued customers and partners, listening to their challenges, their desire for adding value and collaborating on the strategic digital solutions we can deliver together. Working with institutions in the public sector and global leaders of the financial sector as well as key players in the telco and manufacturing industries and our specialist partners has been hugely enriching, but these are only examples and a subset of a huge ecosystem working with the Now Platform. Throughout my conversations it is becoming increasingly apparent that every business, irrespective of the industry, size or geo, needs a digital backbone. Increasingly, businesses across the region are looking to ServiceNow to be that backbone because our technology is bringing disruptive change to the way businesses harness insight and manage operations and - we actually are making their world work better. 🤩 I am thrilled to be a part of this team, inspired by the people I am meeting and the strategic and agile approaches to finding solutions in today’s tricky socio-economic climate. I am hugely enthused about the work we can do as an entire ecosystem of tech experts, customers and partners to drive business impact and strategic value for our respective customers.🤩 Roll on the next 6 months! I can't wait. 🚀 The time is Now. Fabio #ServiceNow #EMEASouth #TeamSouth #LifeAtNow #DigitalTransformation #disruption

How time flies! It's been a year since I joined ServiceNow and what a year it has been! For those who are considering joining, here are five key takeaways from my experience so far: 1. Culture: ServiceNow has a genuine focus on everyone doing their best work. Great to be part of a team that values collaboration and fosters a positive work environment. 2. Platform: The innovation and growth at ServiceNow is next level. While the learning curve may be steep, the platform is truly impressive and offers endless opportunities for growth. 3. Execs: I have to say, some absolute gems make up the exec team! The credibility we have in the C-suite is better than I expected, which speaks volumes about the company's leadership. 4. Relevance: The pull to consume our platform from customers is ludicrous. 5. Timing: Ultimately, the time is Now. With the relevance of our platform and the growth we are experiencing, there's never been a better time to join ServiceNow. Overall, it has been an incredible journey so far and I'm excited to see what the future holds. If you're looking for a company that values its employees, fosters innovation, and is making a real difference in the industry, ServiceNow is the place to be.