Douglas Kim’s Post

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Board Member | Investor | Fellow at MIT - AI / Data / Privacy

Why #bestofbreed market still thrives. Here's how my second annual ranking that no one asked for regarding #webconferencing #webmeeting apps : 1. Zoom. Again. Let's face it - if Zoom were the standard, we'd all be happier. The things they've nailed: * Login / authentication is frictionless * Settings have memory * Video quality with backgrounds is flawless * Works through spotty connections * Gallery view, etc work flawlessly * Summarization feature and recording works instantly Nicely done Eric S. Yuan and team! 2. Webex. Essentially tied to meet - Good ol trusty Webex - big leaps forward in usability over the past year - if you're in big corporate world, Webex is a real useful alternative to Zoom and probably more widely accepted than Google Meet. Nicely done Aruna Ravichandran and team! 2. Google Meet - a tie. I didn't think they'd ever get there, but it's really gotten much better over the year and I think a real viable alternative. If you live in the Gsuite world, it's an easy default. Problem is many corporates have Google Meet protocol blocked. 3. And ANYTHING BUT MICROSOFT TEAMS. . . . . Last, at the very bottom, again, is Microsoft Teams. Here is where Teams fails every single time: * Login and authentication is so full of friction and confusion for people outside the organization that the Teams meeting invite comes from, it is a mad scramble to login. * The UI - where do I begin? How do you even know who is on? Why are some attendees in portrait mode and others in landscape? * Why does it not remember any of the settings for me as an attendee? * Why is the video rendering so poor? So much ghost images and pixelation, unless you are sitting 8 inches from the camera and staring head on and not moving. If you are inviting someone to a meeting that you really want to have a good meeting with, and you're not sure they're on Teams - find something else to use. And this, my friends, is why best of breed specialized applications always have a market to sell into. If you're a startup and someone tells you "Oh, what if Microsoft / Oracle / Salesforce / Google does what you do" - ignore them and build your best-of-breed app.

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