Donald Burns’ Post

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The Restaurant Coach®️| 6X Amazon Best Selling Author - My mission is to work with independent restaurant owners that want to achieve the have-it-all lifestyle across all four domains: Body, Being, Balance, Business.

If we want to fix the labor crisis in the restaurant industry…we need to start treating people better! Kneeling down to slam a few bites of food isn’t what hospitality is suppose to be. We need to focus more on improving our team experience as much as we do our guest experience! We’re better than this! 👊🏻

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Lisa Irions

Top REALTOR® & Negotiation Professional Here to Assist You With Your Real Estate Needs

2y

Its BS I appreciate everyone who shows up to work.

Reto V. Torriani

Founder & President O.D.E.S International Hospitality

2y

Donald, I applaud you for this, you are so right. Lousy cafeterias, if any and left overs to eat in minutes like the picture shows. These times should have been long gone. Good food, happy people. Happy People - loyal motivated staff. It is appalling this is still going on.... thank you thank you for bringing this up.

I just left a restaurant due to lack of leadership and disrespect. I had a customer order a burger - the burgers have bacon on them and the customer did not want the bacon by the time it arrived to the table. My GM took the order slip, shoved it in my face (touched my nose) and berated me about the customer not wanting bacon. I wasn't feeling my best that day and told him to lay off a bit as it was a simple fix. He was unhappy to say the least that I was telling him during lunch that I was starting not to feel well and he ordered me to go home once he was done belittling me. I brought it to HR, which was sadly hard to find, but ultimately it was as though they couldn't be bothered and were more set on glossing over the situation. Ironic thing is, they're an employee owned company! To me it was clear, a body who produces numbers they like is what they needed, not a human.

Natalia Rudakova

Passionate, Results-Driven Business Manager | 10+ years experience | Business Strategy | SM | Content Management | AI Integrations | Driving Organic Growth.

2y

That's so true... Photos like this that promote "Hustle" cannot be more disturbing. People chose to work in the culinary industry, because they love food and cooking, and then this is where they end up. Sadly, the industry thinks its norm and highly encourages this. We need to start sharing photos of a proper staff meal, with BOH actually sitting at a table, in normal, humane atmosphere and enjoying what they put in their bodies, instead of photos of BOH kneeling, hiding from customer and shoveling whatever they get a chance to grab (probably fried and super unhealthy) food in their bodies. This is just sad to look at, and even more sad to see people being proud to share.

Adam Jimenez

Food & Beverage Professional

2y

This whole thing is such a joke. It's not the first time I've seen this type of picture, but obviously the people sending it have never worked in restaurants before, at least not on the line level. I agree with the idea of treating people better, but the nature of a restaurant is that we're working in off times, during off hours and Making things work during a challenging situation. This picture shouldn't be a negative. It should show others that even though the shit is about to hit the fan, these people are there and ready to go. Pay them what they deserve, give them the service charge they deserve but don't criticize the situation based on a random photo. You're disconnected.

Gerald Drummond

Executive Chef Campbell's Foodsevice for North America

2y

So true, I've always believed in setting the employees work environment as positive as possible. Treat people with dignity and respect and they'll appreciate you and the job they do. Let's get out of the dark days of how a kitchens operated in the past. TREAT PEOPLE WITH DIGNITY. We need to do a better job of looking out for the person to the left, right, front and behind us to create a better work environment!!

I’m not sure what place this is. But my experience tells me that most food places, even McDonalds, gives lunch breaks. You can bring it. Buy food at a discount or go to another place. Typically, you get 30 min. You’re expected to leave the work area. You can eat at the inside or outside tables. I’ve never seen this. I can’t see any owner wanting this to happen. It reflects badly on them. If I saw this, yes, I’d take a pix & call them out. I’d never go there again.

Andrew Zheng-Macdonald

As a hospitality professional, I lead my team to provide my customers with the Best & Friendliest service possible. My customers are here for the Best Entertainment or Food/Beverage experiences at my venue.

2y

If there is an upset or angry customer, I like to be the person that deals with the customer. Cause our staff, don’t come to work to be yelled at or verbally abused. I have the thicker skin, and I would rather I cop the abuse than a young inexperienced bistro staff member. We need to protect, and train the NEW young Hospo workers. 😀

Nicole Collins

VP, Marketing at Innovasea | Sustainability | AI | GTM | Brand Strategy | Sparks transformational growth for purpose-driven organizations

2y

I worked in California restaurants for the majority of my youth through college. I had my first bartending gig when I was underage. It was grueling, low-wage work but I was lucky to be white and fairly attractive. I got to eat what restaurants called "family meal." It was a meal served to "front of house" by "back of house" before our shift started. The picture above shows those "back of house" workers who were not included in the "family" and absolutely should be. Es tiempo.

Rick Fink

Director at the Butler/Valet School.

2y

Need to name the employers and their establishments who treat people like this 

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