(One of LinkedIn's "best posts" the week of July 30, 2023) -- Fresh off the heels of the Barbie film’s success, comes news that a key figure in Barbie’s exhaustive marketing cyclone (the very talented and movie-star-jawed Mattel, Inc. exec Mr. Richard Dickson) will become the new ceo of Gap. It’s exciting news for some, and another eye roll for those who have tracked GAP’s 20+ year history of brand-eroding missteps, in regard to leadership, vision, merchandise mix, collaborative partnerships, and retail footprint.
I lived in San Francisco in GAP’s heyday, and had many friends and colleagues who thrived there. All of them see this appointment as another statement about how out of touch the brand remains, trying to fulfill a future that connects to new consumers and clothes the style-conscious actually want.
Let’s step into the time machine for a moment. In the early 1990s, when GAP engineered an unprecedented bridge between mass #retail, cutting edge #fashion, personal style, #marketing (via iconic #celebrity advertising that built social currency), that collectively built a deep foothold in #popculture – the world was very, very different.
However, this drug-like nexus remains the sole lens this brand sees itself through. And that will be their new CEO’s challenge: either recreating that (impossible, in under a decade) or renegotiating those expectations, quarter by quarter, for his teams, and with Wall Street (the latter which certainly won’t give him 10 years of rope).
GAP’s issues are deep:
· The brand made basics cool, but that was never ownable IP; and now other brands make basics at varying levels of quality and price, that fulfill the basics-are-cool vibe
· Still slower concept-to-production-to-store timelines that often puts the brand, behind trend
· A lot of real estate and mall-based properties (as I’ve said, greater mall-based retail, is dead)
· A greater competitive landscape when it comes to fast or disposable fashion, where GAP still lives
· A generational shift in taste and value, 20+ years since the brand’s woes began, that means the brand isn’t trying to recapture a customer they lost; they can only identify an entirely new consumer base, which requires extreme risk-taking in terms of brand and merchandise
· And of course, the death of the marketing platform that made GAP so seminal in the 1990s: advertising that lived with you, that stayed with you, and informed your sense of self over time – the only platforms to achieve that are physical advertising and expensive omnipresence across digital, print, and multiple platforms
I close with an image from one of GAP's iconic "Khakis Swing" TV spot, that set mood and built buyer urgency through style, movement and music. You've got your work cut out for you, Mr. Dickson.
#retail #marketing Lisa Fickenscher
VP Marketing, Dickies
5moThank you for the warm welcome Dickies®! Beyond excited to join the team!