Diamonds International’s Post

Many moons ago when I was a cub salesman at Eastman Chemical - I received some sage and practical advice from one of the grizzled senior sales execs at Eastman - the advice - " "Whenever practical and when there is not a meaningful differential in price, bundle all you hotels with one company, your flights with another single company and your car rentals with another single company." As the years have clicked by, this advice has been enormously useful and has been worth exponential whatever differential the company paid. Why? - when bumped off a Delta flight to make an important meeting, somehow the good folks at Diamond medallion found me the flight that would get me there (so many times --) - when flying in on the red-eye and needing just a few prep hours, the Titanium Marriott folks were somehow able to get me in at 10 am well before check-in (so many times) - walking around lines in all the above places rather than waiting (countless times) And what a nice goodie / the benefits continues when I fly with my family for vacation. Today's example - The good folks Marriott Hotels at the Madrid Auditorium near the airport deserve a huge shoutout. Upgraded room with concierge access. This is the spread in the concierge lounge - one of the best I have ever seen - and open on Sunday! (Another benefit I can not even calculate the number of breakfasts, lunches, and coffee mtgs held at Marriott lounges all over the world at no additional costs to the client or company. So those young in your careers looking at tons of business travel .... And for those approving expense reports of the road warriors... Bundle. Be Loyal. It will pay-off! I love the phrase from the Netflix No Rules book which applies - "Do what is the best interest of the company or client" Delta Air Lines

Carolina Luxury Rides is the perfect solution for anyone looking to add a touch of elegance and style to their special occasions or corporate travels in Raleigh & Durham

When you think of a chauffeur, what comes to mind? For most people, they envisage a particular type of person. Someone dressed very smartly, with a professional demeanour. Chauffeurs have a refined and sophisticated image, one of luxury. Not anyone can become a successful chauffeur; it takes a certain type of individual with a specific set of qualities. So, what qualities make a great chauffeur? https://lnkd.in/dVTph-Zg #InvestorEvents #EventTransport #PrivateEquity #BusinessChauffeur

Memorable holiday experience!  My airline surprised me with a Christmas gift! ✈️🎁 It was so unexpected and sweet that delighted me. And it wasn't just that first year. They kept sending me a gift every year! What's the most surprising or funniest sales experience you've had? Share it in the comments! 💬 #salesmaven #salescoach #salestips #womeninbusiness #womenentrepreneurs

Reach out to Alexandra Leung to learn more about these luxury retail frontline openings!

A good Sales Ambassador is always hunger for everything which is related to luxury. Some interesting facts can be a perfect small talk. #teachingluxury #speakingluxury #sellingluxury

Short #Sales #lesson💡 Make it easy for your #clients to #try your #products 💡Today at #Dubai #airport terminal 3 Emirates lounge, one sales lady asked me to try this luxury Parfum. I asked her about price. Her reply was professional and clever. She replied you should #just #try #it. I insisted to know price first, because I was not planning to buy and I usually have some #budget in mide. Even it seems really interesting. After trying it, I might change my mind and would buy it. The sales lady replied that it’s about 350 Euro, however I should try because it’s worth it. What would you have done in this situation? Are you practicing #trial #units in your company to win new clients and make decision easier for them? Or as a client, what do you think about trials? Of course trial is easier for low priced consumers products #B2C. For #B2B and especially tayler made solutions it’s possible however, it’s more expensive and should be based on try and buy agreements! I wish you a nice weekend! حفظكم الله ورعاكم 💐 Don’t forget to #connect to follow on LinkedIn for future postings! ابقي علي تواصل و لاتنسوني في صالح دعائكم Thanks🤗 Abbad Cheik

A prefect guide to keep in mind while choosing your limousine.

Ritz-Carlton Yacht Collection Announces New Promotions and Appointments #cruise #cruiseindustry #cruiseships #cruisenews #cruisetravel #cruiseline #cruiselife #cruises #cruiseship #cruiselines #cruisevacation #cruiselovers #cruiseaddict #cruise #cruiseindustrynews 

Are your customers buying what you are selling?? Stupid question? I used to work for an expedition cruise business in Australia (best job ever!). It was going really well until the whole world was hit by the global financial crisis. We were selling luxury cruises. Very regal. The finest Egyptian cotton bedsheets, marble bathrooms. Award winning food (OMG, the food!). The highest ratio of crew to guests in the world, personal service off the charts. This floating palace went to some interesting places. Do you know what our guests were buying? Life changing experiences in unique destinations - Antarctica, Papua New Guinea, the Kimberley. We were the only ship that could get to these places. And our guests wanted to experience them first hand and get home safely. They were the same cruises. The guests were buying something fundamentally different to what we were selling. Everything is fine until money gets tight and fewer people are thinking about luxury, while everyone still wants an experience. It sounds like a slight change, but it fundamentally changed the way we marketed and sold the experience. I’m doing something similar now, which is why this is in my mind. Have a think. Are you selling what they are buying? Do you really understand your customer intentions and aspirations? If you are in doubt, or just a bit curious, let me know. A bit of curiosity is all I need x #customerexperience #customerunderstanding PS. Photo not directly relevant but listening to it while I’m thinking! Old tracks. Great band.