Diamonds International’s Post

So this picture right here is when I won my first award as a salesperson in the timeshare industry in #Mexico. Every day, I would have breakfast with strangers, asking them about their family, hobbies, jobs, and life motivations. 🤩 🌍 ⛵ Most of them loved starting the day with an oceanfront breakfast at TAFER Hotels & Resorts. Some of them, even though they were in a diamond-level location, didn't like the idea of looking around the property with me. 👀 🧐 What did I learn from this experience as a timeshare rep? 😜 I learned not to take anything personally. 🤗 I gained many client friendships that still reach out, and I gained the audacity to not give a f$%& when I get a "no." Sorry for the French language, but in the #sales industry, one needs to be unapologetic, confident, and driven about the product they are selling. 💛 So, if you are selling a book, a service, or a vacation, #BELIEVE me: Having the audacity to pitch anything, will also get you an award. 🏆 HAVE A GREAT KICK-A$$ FRIDAY! 🤠 🚀 🎉

4 Golden rules for a Celebrity Management aspirant When I started my journey as a Celebrity and Artist Manager, I had zero contacts, no experience, and no plan to go ahead with. All I had was the zeal in me to discover this path and do wonders! And here I am 10 years later, talking about how I finally made my way into this field - 👉 Embrace versatility - As a celebrity manager, you're not just supposed to spend time with the celebrity. You need to look for things like preparing contracts, planning their itinerary, keeping back up plans ready and what not. Versatility should come as your strong suit. 👉 Cultivate relationships - You might be working with a Celebrity for the first time, but make sure it's not the last time. Maintaining good relationships is a must have in this field. So, don't just walk up to an artist or celebrity for a selfie, instead talk to them and learn about their experience. 👉 Master the art of negotiation - Negotiation skills are non-negotiable in this field! Whether it's securing lucrative deals or resolving conflicts, honing your negotiation skills will be invaluable in advancing your clients' careers and interests. 👉 Stay informed - The entertainment industry moves at lightning speed. Always keep yourself updated with the industry trends and emerging platforms. Small details like this make a big difference in how your next event will be. Remember, Rome wasn't built in a day, and neither is a successful career in celebrity management. 📌 Be patient and enthusiastic, things will come your way! #celebrities #artistmanagement

Just had the worst and most embarrassing experience of my life at a new job. while in the first hour of training at Good Sam and Camping World for a Customer relations representative, the VP of the call center tells us that "He regrets to inform us that they are reevaluating the staffing needs for the call center, and they are releasing us from our positions." How embarrassing and unprofessional. as a consumer and human being this is appalling. The impression this gave me of the company is highly undesirable and demeaning. How can a company disregard people like trash that are no longer necessary? This tells me that the company has incompetent leadership and a severe lack of communication within their departments. Not a company worth working for.

I ❤️ my job I often think back to my first job as a hostess at Texas Roadhouse. Standing at the host stand, I learned invaluable lessons that I still carry with me today. Every job is valuable!!!! You are always learning things that you will take with you to your next job. Here are some of mine from Roadhouse. ➡ Creating a positive environment Whether at work or in personal interactions, Texas Roadhouse taught me the importance of being warm and welcoming to everyone who walked through the doors ➡ Starting conversations with strangers I grew my skills in networking, ensuring that even a brief 5-10 second interaction could brighten someone's day. Still something I am striving to work on and improve to this day. ➡ Upselling There were always fun promotions and competitions. Upselling is definitely a skill that has proven useful in various professional settings. One memory that stands out is the back of our work shirts, with the words, “I love my job.” While I didn’t love every aspect of the job—sweeping mounds of peanut shells at the end of the night wasn’t my favorite—the shirt served as a constant reminder to approach work with positivity. When you show your customers that you love your job, they are more likely to love your company too. And let’s not forget those irresistible Texas Roadhouse rolls! Indulging in them during shifts was a perk, although our waistlines might have a different opinion. #firstjob #customerservice #careerlessons #positivityinwork

Things I learned or (re-learned) being a Hostess after 19 years of being a busy stay-at-home mom. #4 (and it's a biggy). 4. Have a positive ENERGY and ATTITUDE with everyone you interact with. What do I mean by ENERGY? I mean tackle your job and interactions like a high energy workout. Put your best foot forward in how you dress and carry yourself. Show others you enjoy your job, are happy to be there and look forward to having a positive impact on their day in some way. As a Hostess/Concierge you have a unique opportunity to make a positive impression and impact because a Host is usually one of the first people to greet a member or guest. You can set the tone for an individuals' entire visit to your establishment. Be sure you know what the goals and missions are of your management so you can help them better serve your clientele. Being on the same page is imperative.

Top 3 Things I've learned (re-learned) as a Hostess at a Golf Club after being a stay at home mom for 19 years. 1. Provide High end Service and do it with a smile! Not only is a high level of service expected and desired, but members and guests will keep coming back because it's hard to come by. Your smile can be the difference maker in someone's day. 2. Do the little things. Too many people worry about the big stuff. In reality it's the little things that. mean more. The big stuff is usually managable but the little things get remembered 3. Go to management with solutions to everyday issues related to what you do. If you have a solution that can impact the level of service and make things more seamless then offer them up. Your insight and experience day to day can help management provide better service. It's just the top 3. There are so many other great things I've learned or re-learned. More to come!

I’ve spent a ridiculous amount of time in the airport in the past 6 years. I used to watch movies growing up and thought the life of a travelling business/sales man (whatever that is) was glamorous. It’s not. It’s pretty lonely tbh 🎻 Thankfully my favourite pastime is making friends; Infact, I Met Jeff Heine and Stanley Drasky last night, and within 15 mins we’d Identified 2 intros which I could give. Nothing for me this time but “Give first without expectation” is some of the best advice I’ve ever been given. Just say hello, you never know what might happen. It’s in the passive conversation which Have opened the biggest doors, from my experience. From a simple hello I’ve closed major revenue inside 72hrs by speaking at the right time to the right person (not advising people to recreate me asking where a guys accent was from whilst next to Him at the urinal in the NED… but it worked that day it closed as £30k ARRfor 3 years 3 days later” Get your self out of your comfort zone and build that muscle. Having The ability to make people speak in a lift is a bit of a super power. Valuing the power of relationship is the single biggest differentiator of a sales person in the next 15 years. Anyway, someone’s here now so I’m going to go and say hello 👋 #recruitment #networking #powerfulconnections

Reach out to Alexandra Leung to learn more about these luxury retail frontline openings!

Slef confidence is the most important skill people should have, if you have all the required experience and the product knowledge and you make the customer feel that you’re not confident you’re going to lose him. Unfortunately when I was visiting one of the great houses today the client advisor was seriously shaking while he was checking the item, I asked about the price and no idea. I was really surprised that he reflected his feelings to me, I didn’t like it at all. Tomorrow definitely I’ll thank my manager for all the support he gave to us and all the knowledge we need to learn. I’ll not say which brand I visited but I can tell that it’s so hard to get the vacancy there. #selfconfidence #luxury #skills #customerrelation

I have great news about your business and delivering Superhero level service 👇🏻 I often get asked how we are able to deliver consistent service at my different locations no matter the team member. The answer is that we are relentless with our service training. For you it can't be a 10 minute chat when we first hire someone. For you it can't be a one a quarter hire an consultant to train your team. It's putting effort and priority to leveling up your service. But the good news is that there is no reason you can't be the Ritz Carlton of your industry. It doesn't take $$$$. It takes focus.