Deepak Maheshwari (दीपक माहेश्वरी)’s Post

View profile for Deepak Maheshwari (दीपक माहेश्वरी), graphic

Public Policy | Storyteller | Technology

How effective would the labels for consumer broadband for #wired as well as #wireless mandated by the Federal Communications Commission in the #US be? This is a question that has been on the minds of many. Just like #foodlabels, these aim to empower #consumers with actionable #information about the #broadband service they are purchasing, such as #speed, #price, and #data caps. The idea is to enhance #consumerwelfare through #competition, #choice and #transparency, including but not limited to the Quality of Service. However, the effectiveness of these labels in achieving their intended goals remains to be seen. Would it enable or stifle #innovation in terms of #traiff plans? Should Telecom Regulatory Authority of India(TRAI) consider something like this in #India? What do you think? Anil Kumar Lahoti; Neeraj Mittal; Pradip Baijal; Harsha Vardhana SINGH; Rajat Kathuria; A. K. Bhargava; Lt Gen Dr SP Kochhar; Vikram TIWATHIA; Mahesh Uppal; V Sridhar; Rohit Kumar Singh; Anil Tandan; Pradeep Mehta; Nikhil Pahwa; Rajnesh Singh; Prasanto Kumar Roy; Shubhendu Parth; Dr. Lara Srivastava; Scott Wallsten; James Pethokoukis; Jhalak Kakkar Federal Trade Commission; Telecom Regulatory Authority of India(TRAI); Department of Telecommunications ( DOT ) Centre for Social and Economic Progress; Cellular Operators Association of India - COAI; ITU-APT Foundation of India; Broadband India Forum; Consumer Unity & Trust Society; Internet Society; MediaNama; Internet Society; Technology Policy Institute; Centre for Communication Governance; #FCC #broadbandlabels #QoS #mobilebroadband

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I see a limited impact of broadband labels in India. Admittedly, greater transparency in displaying key service parameters is an improvement. India is a large and predominantly wireless broadband market. Unsurprisingly, the number of complaints is huge. However, ordinary users have limited resources to pursue a broadband provider whose service does not match the labels. We all know how frustrating it is to lodge and explain complaints. On the other hand, an operator can - rightly or wrongly – blame its poor service on any number of factors outside its control, e.g., user devices, poor access in basements, difficulties in obtaining permissions for telecom towers, interference of surveillance equipment, etc. Most users have no means of checking the truth of such excuses. Regulatory staff could do so but not easily, especially given the potentially large number of complaints. The labels could work in markets where scale is not a challenge. They could, in theory, enable large users or consumer groups to get a better service/deal from an operator. However, most customers lack any such leverage. 

Rajnesh (Raj) Singh

CEO @ APNIC Foundation | Investing in Internet and digital development in the Asia Pacific

2mo

I'd be more interested in 'throughput' rather than 'typical download/upload speed'.

Amitabh Singhal

Internet & Telecoms Policy & Regulations

2mo

May not necessarily prevent service providers from failing to meet the promise, but will surely help customers hold service providers accountable against an one important Net Neutrality principle - Transparency.

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Kapil Handa

Project Manager at CDAC- Telecom, IT & Data Science Professional

2mo

The issue has been deliberated at TRAI as part of Consultation Paper on Data Speed Under Wireless Broadband Plans dated 01 June 2017

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Ashish Saxena

Founder and Managing Director @ AKS IT Services | CISSP, CISA

2mo

Good information. Labelling will help consumer to know what they are getting from ISP

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