DataOceans’ Post

𝗧𝗵𝗲 𝗽𝗿𝗼𝗽𝗼𝘀𝗲𝗱 𝗿𝗲𝗳𝗼𝗿𝗺𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗣𝗼𝘀𝘁-𝗢𝗳𝗳𝗶𝗰𝗲 𝗵𝗮𝘃𝗲 𝗯𝗿𝗼𝗮𝗱𝗲𝗿 𝗶𝗺𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 - 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 & 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁. Ending Saturday deliveries and/or switching to less frequent weekday deliveries may sound harsh, 𝙗𝙪𝙩 𝙞𝙛 𝙩𝙝𝙚 𝙙𝙖𝙩𝙖 𝙨𝙖𝙮𝙨 the volume of letters has reduced from 20 billion to 7 billion, that demands a rethink of the associated people, process and technology considerations necessary to make the business effective, cost-efficient, and focused on 21st century consumer needs. 👉 That's no different in customer contact and remote customer management. 𝙒𝙝𝙖𝙩 𝙩𝙝𝙚 𝙙𝙖𝙩𝙖 𝙩𝙚𝙡𝙡𝙨 𝙪𝙨 regarding trends in voice and non-voice interaction, channel & volume trends and the evolution of requirements, is fundamental to the operational models needed to support brands and their customers today and into the future. While intelligent automation/AI can be poorly deployed (DPD UK), the data can also tell us how effective it can be when done well in supporting customer self-serve, and in supporting colleagues where more complex engagement is necessary. It doesn't matter if the operation is inhouse or through a partner, the data is key to understanding the direction of the journey, and all that that implies, to be able to optimise customer brand experience to the benefit of the brand, customers, and remote contact support staff. #management #strategy #business

With economic uncertainty companies are looking to cut budgets and customer service tends to be on the receiving end. Recent research by Forrester suggests that this could be a false economy. Read more about why customer service should be seen as a revenue driver, not just a cost centre. Check out our latest blog here:

Discover the secret to mutual success! BHN’s new guide reveals 5 powerful reasons why consumer appeasements benefit both businesses and customers. Check it out now: https://bit.ly/3WwkvIq #CustomerFirst #BusinessSuccess #Payments

With economic uncertainty companies are looking to cut budgets and customer service tends to be on the receiving end. Recent research by Forrester suggests that this could be a false economy. Read more about why customer service should be seen as a revenue driver, not just a cost centre. Check out our latest blog here:

Customer-Satisfaction-With-Internet-Banking-Service-Quality-In-The-Ghanaian-Banking-Industry

We are now in July and over half-way through the year. Let's think about our financial goals for the month... 🙌Increase monthly revenue by 10% by implementing a targeted marketing campaign to attract new customers. 🙌Reduce operating expenses by 5% by identifying cost-saving measures and negotiating better deals with vendors. 🙌Improve cash flow management by implementing a more efficient invoicing and payment system. 🙌Increase customer retention rate by 15% by enhancing customer satisfaction and loyalty. 🙌Set measurable financial targets for each department to align with overall business goals and track progress regularly. #ColeAccounting #Accounting #Growthmindset #Professionalservices #Cloudaccounting #Helpingyouthrive #Digitalworld #Technology

Payment failures are a big deal for customer lifetime value. 65% of companies admit it hurts them. 📉Payment hiccups can wreck customer relationships, tarnish your brand, and shrink subscriber value. 😕 IBS intelligence reflects on the key findings from a commissioned study conducted by Forrester Consulting on behalf of Recurly: businesses need flexible, scalable #subscriptionmanagement systems to thrive. 😌 Recurly can help you build a rock-solid, subscriber-friendly payment system that grows with your market. 🙌 Let's chat to see how we can help you eliminate payment failures and drive your success! 💜

Payment failures are a big deal for customer lifetime value. 65% of companies admit it hurts them. 📉Payment hiccups can wreck customer relationships, tarnish your brand, and shrink subscriber value. 😕 IBS intelligence reflects on the key findings from a commissioned study conducted by Forrester Consulting on behalf of Recurly: businesses need flexible, scalable #subscriptionmanagement systems to thrive. 😌 Recurly can help you build a rock-solid, subscriber-friendly payment system that grows with your market. 🙌 Let's chat to see how we can help you eliminate payment failures and drive your success! 💜

Efficiencey in online transactions is critical. This goes double for businesses that are seeking solutions that balance speed and accuracy. Learn more about where your money will leak if you don't use Address Autocomplete. https://hubs.la/Q01XXwxB0

Stockouts can be a costly problem for businesses, resulting in immediate revenue loss from customers unable to purchase products. Beyond the financial impact, stockouts can also lead to a negative customer experience, potentially damaging your brand's reputation and driving customers to more reliable competitors. The loss of customer loyalty is a significant concern for long-term success, as once-loyal customers may seek alternatives. Additionally, operational costs can rise as businesses must allocate resources to address stockouts, including expedited shipping, rush orders, extra staff hours, and increased marketing spend. By following these tips proactively, businesses can minimize the impact of stockouts, maintain customer satisfaction, and foster loyalty.Read the blog to know more: https://hubs.la/Q02CBTQ-0