DataArt’s Post

More than satisfaction, customer amazement is essential. This is what the 2024 ACA Study: Achieving Customer Amazement report says. At be bolder, we have solutions to respond to your customer service needs. Today, we will talk to you about Centralized Notifications, a be bolder solution that provides an awesome communication experience with your client. These are its main features: ✈ Traceability of notifications to guarantee that the message reaches the passenger. ✈ Self-reliance to change the communications provider according to the needs of service. ✈ Personalized messages according to the needs and characteristics of the passenger. ✈ Source of information about passenger preferences to understand their needs. Why choose us? be bolder has proven experience helping airlines improve their passenger notification systems and processes by developing centralized, customized, real-time solutions that have enabled them to save costs. We want to listen to you to find out how we can customize some of our technological solutions for your airline and thus guarantee the satisfaction of your customers. Contact us at commercial@bebolder.co or visit us at https://lnkd.in/e2dqApZk #airtravel #travel #aviation #airlinesandairplanes #airlines #aviationindustry #traveltechnology #customerrelations #customerexperience #customerservice

Centralized Notifications makes life easier

Data speaks volumes in the aviation industry, and here's a fact that can't be ignored: Effective passenger communication directly impacts an airline's bottom line. Did you know that airlines with robust communication strategies experience up to 20% fewer service-related complaints? Moreover, they see a significant increase in customer loyalty, leading to repeat business and positive word-of-mouth referrals. Case studies reveal that airlines that prioritize passenger communication not only improve operational efficiency but also create memorable travel experiences. Stay tuned for more insights! #AviationSuccess #PassengerCommunication #IROPS

"Airlines must meet their obligations to passengers". As the aviation press (and wider public media) review the CAA's recently published response, and the likely painful sanctions that will be imposed, on one airline's handling of replacement flights/costs incurred by customers after disruptions (we won't mention who), a brief reminder that ITS has for years provided self-service disruption software to airline clients. As the rest of the world and governments, outside the EU, are taking an interest in bringing in new penalty regimes, we have practical case studies as well as experienced consultants who can assist with the digital transformation necessary to reduce your risk - and, sometimes forgotten, to improve Customer Satisfaction and NPS/loyalty scores. Please reach out for an informal confidential conversation to see how can help. https://lnkd.in/e44GaNih #aviation #airlinenews

Are you a member of an airline loyalty program✈ ? According to our YouGov survey, if you're from Singapore, you're probably a KrisFlyer. And when you travel, you will search for flights from #singaporeairlines first. Does this all sound familiar? Read on to find out what other behaviours resonate with you! #yougov #travelandtourism

✈️ Just how popular are the most subscribed 𝗮𝗶𝗿𝗹𝗶𝗻𝗲 𝗹𝗼𝘆𝗮𝗹𝘁𝘆 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀? ✨ What 𝗽𝗲𝗿𝗸𝘀 𝗮𝗻𝗱 𝗽𝗿𝗶𝘃𝗶𝗹𝗲𝗴𝗲𝘀 do travellers find most attractive – and how does this vary demographically? 🤔 Crucially, to what extent does loyalty membership with an airline guide 𝗵𝗼𝘄 𝘁𝗿𝗮𝘃𝗲𝗹𝗹𝗲𝗿𝘀 𝗰𝗵𝗼𝗼𝘀𝗲 𝘁𝗵𝗲𝗶𝗿 𝗳𝗹𝗶𝗴𝗵𝘁 𝗯𝗼𝗼𝗸𝗶𝗻𝗴𝘀? Dive deep into YouGov's latest study on frequent flyer programs in #Australia and #Singapore, as we unpack key insights on the consumer popularity, interest and influence of #airline loyalty programmes: ● Airline loyalty programs: what perks most attract A̲u̲s̲t̲r̲a̲l̲i̲a̲n̲s̲ and do they influence flight bookings? 👉 https://lnkd.in/gkEKf-5Y ● Airline loyalty programs: what perks most attract S̲i̲n̲g̲a̲p̲o̲r̲e̲a̲n̲s̲ and do they influence flight bookings? 👉 https://lnkd.in/gz-cRC8y Eva Satkute Stewart Laura Robbie Julie Harris Angela Smith Shazia M. Giles Haynes Chi Wei Teo Gautam Gangaram Hwee Leng Tan Ashley Wen Christophe Le Yoanc Chanya Lee Zoran Pavlovic Bhawna Singh War War Ye Myint #frequentflyer #miles #loyaltyprogram #customerloyalty #flightbooking #flightplanning #flights #datainsights #consumerintelligence #marketresearch

Is the airline industry on the verge of a profit nosedive? Let's dive into the numbers and find out! Did you know that the airline industry is currently facing a profitability problem? With rising operating costs, fluctuating fuel prices, and fierce competition, airlines are finding it harder than ever to keep their bottom lines in the green. But what if I told you that there's a solution that could turn this problem around? It's time for airlines to rethink their strategies and focus on customer experience. In an industry where customer satisfaction is key, providing exceptional service can be the game-changer. By going above and beyond to create memorable travel experiences, airlines can not only attract and retain loyal customers but also increase their profitability. Think about it - when was the last time you had a truly memorable flying experience? Was it the attentive flight attendants, the comfortable seating, or the delicious in-flight meal? These are the small details that can make a big difference. Investing in customer experience doesn't have to break the bank. It can be as simple as training staff to provide personalized service, offering complimentary amenities, or introducing innovative features that enhance the overall journey. By prioritizing customer satisfaction, airlines can build a strong brand reputation, generate positive word-of-mouth, and attract more passengers. And let's not forget the cost-saving benefits - happy customers are more likely to become repeat customers, reducing the need for costly marketing campaigns and customer acquisition efforts. So, are airlines ready to take off in profitability? It's time for the industry to shift its focus from just getting passengers from point A to point B and start providing extraordinary experiences. Let's turn this profitability problem into an opportunity for growth and success. What are your thoughts on the airline industry's profitability challenge? How can airlines elevate the customer experience to improve their bottom line? Share your insights below! #AirlineIndustry #CustomerExperience #ProfitabilityChallenge #Aviation #TravelExperience #BusinessStrategy Photo Credit Goes to Steve Anderson at TipRanks

We are pleased to share our latest paper investigating the relationship between airline service quality, technical efficiency, and the cost of service. We used Skytrax rating to classify airlines into high-perceived and low-perceived quality, while the operational data for estimating airline efficiency were sourced from the ICAO Data+ database. We applied a novel Bayesian generalized directional distance function data envelopment analysis model to minimize distortions due to the sample size, the dimension of the input-output space, and the unbalanced design of the two groups of airlines.   Based on the findings of this study, there is no tradeoff between customer satisfaction and airline efficiency, and standardization quality prevails. In addition, airlines could emphasize offering premium products at reasonable prices.   If you are interested in this work, kindly access it via the following link. https://lnkd.in/d6eNnh4u  We appreciate your consideration!   #airlines #efficiency #customersatisfaction #dataenvelopmentanalysis #Bayesianmethods

Who said it was easy? Not I! Here is a good article with a few quotes from me on the challenges of servicing an airline booking. Want more? Then head over to T2RL's site and sign up for the session on day 1. https://lnkd.in/gEUZtEfp #NDC #airlines #Serviceandsupport

🛫 Smooth operations, informed decision-making, enhanced customer experiences, and regulatory compliance are just a few reasons why data quality is crucial in the airline industry. Explore our customer story to learn how we assisted a renowned global airline company in their journey towards data accuracy, contributing to an exceptional travel experience. #DataExcellence #AirlineIndustry #CustomerExperience #DataQuality Read the story now -> https://hubs.la/Q01_PzGf0