Cynergy Bank’s Post

Privileged to have participated as a panelist in the "Revolutionizing Customer Experience: Navigating the Era of Digital Transformation" discussion. Key takeaways include: 🔸Phygital Experience: Breaking barriers between brands and customers through seamless integration of physical and digital interactions, enhancing personalization and convenience. 🔸Customer Experience Lifecycle: Accelerating stages from onboarding to feedback and loyalty programs through CX-led digital transformation. 🔸Emerging Technologies: Utilizing the metaverse, robotics, and marketing automation to deliver exceptional customer experiences and increase ROI. 🔸Subscription-Based Models: Reshaping consumer behavior and expectations by driving retention and continuous value delivery. Looking forward to seeing these innovations continue to transform customer experience! #DigitalTransformation #CustomerExperience #CX #Phygital #EmergingTechnologies #SubscriptionModels #CustomerEngagement #Innovation #worldcxsummit #WCXS #DigitalTransformation #CustomerExperience #PanelDiscussion

Diving into our first Panel Discussion on Digital Transformation: 'Revolutionizing Customer Experience: Navigating the Era of Digital Transformation' Panelists: Suraj Shetty, Head of Customer Experience and Learning Development, Ring Lavanya Pachisia, Chief Operating Officer, Zivame Evani Keshav Rao, President - Digital Banking, YES BANK Moderator: Ninad Raje, Chief Information & Transformation Officer, Chief People Officer, HealthAssure #worldcxsummit #DigitalTransformation #CustomerExperience #PanelDiscussion

In an age where customer expectations are not just evolving but accelerating, we're looking forward to this Executive Panel discussion with Marinka van der Meer, Chief Customer Officer, de Volksbank and Rintse Zijlstra, CEO Europe, ClearBank who will share insights on leveraging technology to enhance customer experiences, the importance of trust and transparency in building lasting relationships, and how they are navigating the challenges and opportunities presented by the digital age. Why You Should Attend? 👉 Insights: Gain firsthand knowledge from the pioneers at De Volksbank and Clearbank on redefining customer engagement. 👉 Strategy Meets Innovation: Discover how blending digital innovation with the human touch is creating more personalized and meaningful customer journeys. 👉 Future-Ready: Equip yourself with the strategies that promise to shape the next era of banking and financial services. This panel is a must-attend for anyone keen on understanding the complexities and opportunities of customer relations in the digital age. Whether you're deeply embedded in the banking sector, a fintech enthusiast, or intrigued by the future of customer engagement, this conversation promises rich insights and forward-thinking solutions. 📅 Secure your ticket today and stay ahead of the curve in understanding how the future of banking is being rewritten. https://bit.ly/4c6UapE #Banking #CustomerEngagement #DigitalTransformation

In an era dominated by digital banking growth, the desire for physical branches remains evident across generations. A symbiotic blend of advanced technology and personalized service is imperative to bridge this gap.   Our solution? A visionary approach to branch design by GRGBanking. We create tech-infused spaces that surpass digital platforms in promoting products and enhancing customer experiences. With a fusion of innovation and tactile engagement, we redefine banking excellence and elevate customer satisfaction, positioning GRGBanking as the leader in reimagining traditional banking for the modern age. #branchtransformation #branchdesign #tailormade #hightech #hightouch #engagement #customerserivce #customersatisfaction

Every single one of us is a customer of a bank, but how many of us would consider our own primary bank (or the one we work for) as being truly customer-centric? During the panel "The Building Blocks for a Modern Customer-Centric Bank Model" with Linda Früh, Stefaan Roegiers, Rana Abou Hassan and Anne-Sophie MORVAN, we will be discussing the key strategies and essential components required to revamp and reposition traditional banks in today's competitive financial landscape. By dissecting various aspects of this transformation, including technological innovations, data analytics, and shifts in service delivery, we will highlight opportunities to increase customer centricity, with the overarching goal of prioritising customer satisfaction. Join us to gain invaluable insights into the transformation journey that banks are embarking on to remain relevant, competitive, and, above all, focused on meeting and exceeding the expectations of today's discerning customers. There is still time to secure your ticket on: https://bit.ly/47OkEcf #banking #customerexpectations #customercentricity #financialservices

Customer engagement is paramount in the world of digital banking 💻 Join Jyske Bank during this #SASInnovate Financial Services Track session as they unveil the secrets to long-term success and competitiveness when it comes to digital relationships. Learn how personalized interactions and customer experiences are changing in an ever-evolving financial landscape. Register today ➡️ http://2.sas.com/6041ZLwxU #DigitalTransformation #CustomerExperience #DigitalBanking

#DigitalSelfService: A Key Area for Banks' Improvement The world of #banking is rapidly evolving, and the scope of #digital self-service options presents exciting opportunities for growth. It's evident that we can unlock the full potential of exceptional #CustomerExperience by harnessing the power of #digitisation. A survey by Deloitte sheds light on customer satisfaction levels across various facets of banking interactions. As financial institutions, it's crucial to focus on and develop self-service channels that cater to customer needs while remaining flexible to embrace the latest product features with agility for swift rollouts. Embracing contextual and frictionless digital solutions will not only elevate customer satisfaction but also drive innovation and competitiveness in the banking landscape. #CustomerCentricity #Fintech #Innovation #BankingIndustry

Multitude Bank's pioneering digital transformation is in the spotlight of an influential new publication!👏 "The Power of Digital Conversations," penned by Paolo Fabrizio, an expert in digital innovation from Italy, showcases the remarkable advancements we've achieved in the European banking industry.  In this book, Multitude's bank COO, Darko Popovic shares our success story in digitalizing and simplifying financial services. We're redefining banking interactions for today's customers, demonstrating how digital can be synonymous with effortless and engaging.   It's an honor to have Multitude described as a use case alongside the insights from the bestselling author and authority on customer experience • Shep Hyken. 🚀 Multitude Bank's digital transformation journey's central highlights are:  ✅ Our approach to creating an effortless digital experience for customers.  ✅ The strides we've made in enhancing customer satisfaction. The customer satisfaction score improved from 89% to 94%. This score has remained consistent since 2022 when Multitude's Customer Service digital transformation has begun.  ✅ Strengthened focus on customer centricity deeply rooted in our DNA. #Multitude #fintech  #neobank #challengerbank #DigitalCustomerService #CustomerCulture Multitude Bank

I am excited to be part of a new book ‘The Power of Digital Conversations’ and to share our story at Multitude Bank. We’re thrilled with our results - providing a seamless digital experience really makes a difference for our customers. Big thanks to Paolo Fabrizio and Shep Hyken for making this book possible. This book perfectly captures how digital conversation is addressing the needs of today’s customers. You can find it on Amazon. #Multitude #fintech #neobank #challengerbank #DigitalCustomerService #CustomerCulture”

Join us on May 21, in Brussels at #TBSCONF24BXL, when curiosity meets innovation and tradition steps aside for transformation. As we unfold the pages of "The Paradigm Shift in Banking—Transforming The Rules of Engagement," we're not just discussing banking; we're reimagining its future. We’ll discuss more than a theme, it's the clarion call for the brave, the visionary, and the relentless innovators ready to sail into uncharted territories. The once-calm seas of traditional banking practices are now being stirred by the fierce winds of change, driven by technology, customer expectations, and a new competitive landscape. Dive into a sea of ideas and inspiration, where digitisation isn’t just a buzzword but a realm of endless opportunities. Follow the thread through panels that dare to question, challenge, and redefine the essence of banking[AV1] , showcasing real-world applications that were once deemed as mere fantasies. Experience first-hand the innovations that are shaping and shaking up traditional banking models. In navigating digital transformation, data emerges as the true north. Leveraging big data analytics, banks can gain unprecedented insights into customer behaviour, preferences, and needs, allowing for more targeted products, services, and marketing strategies. This data-driven approach is turning banks from mere financial service providers into trusted advisors and integral parts of customers’ lives. Pause for a moment, over coffee, and let the morning’s revelations sink in.  As the day progresses, witness the symbiosis of innovation and inclusion, and engage in conversations that matter. The dialogue on balancing effectiveness and efficiency in digital transformations is not to be missed, offering insights that bridge today with tomorrow. After refuelling at lunch, brace yourself for yet more explorations into the unknown. The afternoon sessions are a testament to the power of partnerships, the secret sauce to creating financial services that resonate and endure.  Discover the intricacies of engagement, customer lifetime value, and loyalty in wealth management, before diving deep into the rules of engagement that are being rewritten as we speak. As the winds of change continue to blow fiercely, banks that can navigate the digital transformation effectively will not only survive but thrive, setting new standards for innovation, customer satisfaction, and financial success in the digital era. The journey might be turbulent, but the destination—a more connected, efficient, and customer-centric banking world—is well worth the voyage. Welcome aboard. Let the transformation begin.