OPTING-IN has its limits for growing warehouse operations.
As the number of people involved grows, so does complexity around getting people to *consistently* do the right things, the right way, the first time.
When this happens, yet another hire won't fix the productivity decline or the rampant growth of errors.
Some of those errors will even kick your customers and they won't stick around if you don't change.
This is when businesses get serious about pursuing their first warehouse management system... and where real positive change begins.
What does change look like?
- Getting everyone on the same page
- Building processes that embody those needs
- Embracing systems that enforce those processes
Sounds easy in theory but incredibly hard in practice.
Notice how tech comes last? That's because people define process and process defines the tech you need. You won't hear this from vendors because they will assume you've done that hard work already and they aren't equipped to help you get there anyway.
And, if you're thinking "our teams are aligned and our processes are well-defined", odds are you're kidding yourself. In the past 20+ years, I can count on one-hand the businesses that I met who truly had their ducks in a row.
This is where Metcalfe's Law demonstrates why...
Without systems to enforce how the business should operate, communication breaks down incredibly fast and you get a ton of variance that stalls growth or makes it insanely expensive to work around.
#clarityfirst #clientadvocate #wms #supplychain
(h/t Corporate Rebels for visualizing Metcalfe's Law so well)
Warehouses Are Sexy | The New Warehouse Podcast & Advisory Services
1moLooking forward to our talk next week!