They created their own pharmaggedon. Only a few short years ago, drugstore chains were expanding across the country, while the broader retail landscape was mired in an economic dystopia. Now, CVS, Walgreens and Rite Aid are closing hundreds of stores, and we probably should've seen this coming.
A few years ago, big box stores like Best Buy started expanding beyond electronics. Alongside the bigger-than-my-wall TVs and the latest why-do-we-need-smart dryers and washers were hair dryers, toy robots and candy and soda pop aisles. Frankly, it was a hodge-podge of stuff that traditionally wasn't found in a mid-range electronics store. While this was going, drugstore behemoths were not only opening stores faster than you can say "acetaminophen and folic acid, please", they were also becoming healthcare providers. Their aim was to disrupt the industry, and they did. Just not the way they expected.
The most obvious is the competition. With discount and big box stores now offering more services and products, drugstores have been negatively impacted. The absence of foot traffic outside of the overrun pharmacy is deafening. Walk into a Walgreens or CVS on any given day, and you're more likely to hear the rustling that comes from the lonely bag of Funyuns you're holding than you are from customers in other aisles. And, ecommerce has certainly taken its toll. The most notable is Amazon Pharmacy, which now controls the corner of Cheap and Convenient, a turf war that drugstore chains are losing.
The corner of Happy and Healthy is now the alley of Down and Out. What has been more detrimental has been the pivot into healthcare services. Providing health screenings, vaccinations, and nutrition counseling with an emphasis on preventive care has been ambitious. Unfortunately, running and staffing a business focused on delivering accessible health services is completely running a retail drugstore. Understaffing along with the need to increase wages has been an ongoing issue for the drugstore chains. Existing workers are overwhelmed by the demand for health services. Couple that with a pharmacist shortage, and you have a prescription for declining working conditions and burnout.
The consequences of national drugstore closures have a major side effect. Many of the small, independent mom-and-pop pharmacies were run out of town when the national chains came marching into town. With these new closures, that's left many communities without a nearby pharmacy. Sadly, we can read this script https://lnkd.in/egQwFEQ3 #drugstore #pharmacy #realestate #healthcare #retail #ecommerce
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