Corey Perlman, CSP (Certified Speaking Professional)’s Post

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Keynote Speaker and Executive Consultant: Social Media and Digital Marketing | Agency Owner | Author of Authentically Social | Find Success on Social with Proven Strategies.

When Negativity Comes Knocking ↙️ TAKE ACTION You’re going to run into negativity, it’s part of owning and operating a business 😉 It’s how you choose to RESPOND that makes all the difference. 🏁Here are a couple things to keep in mind when you come across a negative review: 1️⃣ Don’t respond immediately - step away from the keyboard, sleep on it, give yourself some time to react, process, then respond. 2️⃣ Try to fix the problem - Listen, show empathy, and work to turn that critic into a champion. If this doesn’t seem to be working then try to take it offline (phone, email, etc). 3️⃣ Be proactive on getting positive reviews - Get those #happycustomers to post their reviews on social, neighborhood directories, wherever your customers frequent most. 🔑 Key Takeaway: You can turn a critic into a CHAMPION. Any questions? Drop them in the comments below. Are we connected? If not, let’s change that 🔔 (ring bell to stay in touch) TAG a fellow business owner or friend who might need the extra push to take a closer look at their review process. 🧨A slow holiday week like this one might be a great opportunity to set aside some time and come up with a plan! #onlinereputationmanagement #onlinereputation #onlinereputationmarketing #negativereviews 

Corey Perlman, CSP (Certified Speaking Professional)

Keynote Speaker and Executive Consultant: Social Media and Digital Marketing | Agency Owner | Author of Authentically Social | Find Success on Social with Proven Strategies.

2w

Social Selling was the focus for this Broker/Owner conference audience. Turning owners and residents into customers, and customers into your digital salesforce 🚀

Jeremy P. Madsen

Writer of clean epic fantasy by night. By day, operations manager for Latter-day Saints in Publishing, Media, and the Arts (LDSPMA) and BK Authors, Inc.

2w

"You can actually turn a critic into a champion." What an amazing insight.

Terry Brock - AI Keynote Hall of Fame Speaker

Ready to grow your business with AI? Let's talk! | Relationship Marketing AI Keynote Speaker | Business Growth - It’s not about the E-Commerce (Electronics), it’s about the R-Commerce (Relationships) | +1-407-363-0505

2w

Good words of advice Getting more positive reviews is a great goal. I love what you're doing with your work,Corey! And that is a positive review! Seriously, you consistently give value and material we can use. Thank you!

Erin King

Keynote Speaker/Author- “Unlock Your Big Energy®”

2w

👏👏👏👏

Margaret Francoeur

Business Development Officer | Relationship Marketing | Coach | Speaker |

2w

Very helpful! Check this out WeHa Synergy BNI West Hartford CT

Scott Garvis

Global Professional Development@DaleCarnegie

2w

Corey Perlman, CSP (Certified Speaking Professional) good stuff! I still quote your redzone analogy!

Corey, Critical insight! The sooner we embrace this concept as service providers, the better. The alternative may result in the erosion of available market share. This is foundational to business long term growth and longevity.

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Jessica Perlman

Marketing & Digital at Impact Social

2w

So many businesses don’t have a process for positive reviews. If you think about the last purchase you made, what was the deciding factor? I know for me it was the difference between that 4 ⭐️ and 5 ⭐️ review.

Karl Ahlrichs

Speaker, Facilitator, and virtual presenter on Solving the Talent Shortage, Human Resources, making difficult decisions, and implementing AI in organizations.

2w

Love point number two - maybe there IS a problem you need to fix - and the point of stepping back from the emotion and processing it all is a wonderful human skill.

• Jessica Pettitt, MBA, CSP, MEd

Investing in Diversity Dividends that Work. Speaker. Consultant. Author at Good Enough Now. Cheese Lover.

2w

It's amazing how a well-thought-out response can shift the narrative!

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