Customer stories are our favorite stories. A big thanks to Jonas Best and the team at Bytewax for sharing their success story with us. "What used to take more than an hour to set up now takes less than 10 minutes." Offering our customers that kind of time-saving by enabling them to put their previously day-to-day, non-differentiated GTM tasks on autopilot? We're here for it.
Here’s a customer success secret: Splashy product features can win customers, but *helpful* product features keep customers. Common Room can do lots of things. Signal capture. Identity resolution and enrichment. Workflow automation. Lead and account scoring. Job-change tracking. Prospecting. The list goes on. Some things only we can do. Other things our competitors can do, too. So what keeps our customers coming back for more? I’d like to say it’s our amazing CS team (pssst—I’m hiring by the way, check out the job description in the comments). But that’s only partially true 😉 It’s how our EPD team approaches each new feature it ships. How they design updates around real customer needs. How they’re always thinking of ways to save our customers time. How they make sure every part of our product is intuitive and easy to use. CS plays a big role in surfacing product feedback, but it’s the EPD team that implements it. Take our friends at Bytewax. This is a quote from Chief of Staff Jonas Best: “We are big fans of Common Room at Bytewax. As an open-source company, the ability to capture and connect user signals across all channels, enriched with context, gives us a deeper understanding of our users' needs and allows for more personalized outreach using end-to-end workflows. We are also impressed by how quickly their customer success and engineering teams act on product feedback. The ability to automatically or directly enroll users in HubSpot workflows, in particular, is a big time-saver. What used to take more than an hour to set up now takes less than 10 minutes." It’s that last part that resonates most with me. The ability to take a day-to-day task that used to eat up your time and put it on autopilot. It can seem small when you compare it to all the other things Common Room can do. But in my experience, that’s how you turn product users into product champions.
