Citizens National Bank’s Post

National Bank will acquire all of the issued and outstanding common shares of CWB via share exchange (Yahoo Finance). Each CWB share, aside from ones currently held by National Bank, will be exchanged for 0.45 of a common share of National Bank (Global News). Global News reports that the exchange ratio values each CWB share at $52.24, "representing a 110-per-cent premium to Tuesday’s closing price of $24.89". “This transaction is about growth and brings together two great banks with a complementary footprint in personal and commercial banking." -Laurent Ferreira, President and CEO of National Bank Their goal is to offer expanded product and service accessibility on a national scale and create a unified approach to customer experience. What a common theme you've noticed with current customer service efforts at banks? Share your experience below. #eauclairepartners #canadabanks #canadianeconomy #canadianfinance #financecanada

"Be the Banker of Tomorrow" by Skills Council of Canada. 💼 Elevate your banking expertise with SCC's Bank Teller Skills tests! 🏦 Delve into essential topics such as compliance regulations, precise money handling techniques, customer service strategies, and more. 💰 Equip yourself with the knowledge and skills needed to excel in the banking industry. Click the link for more information: https://bit.ly/462IQqG #BankingSkills #BankTeller #Compliance #MoneyHandling #CustomerService #FinancialLiteracy

"Navigating Change: Lloyds Bank Trims Branch Workforce Amidst Digital Evolution" 🏦 Exciting Developments in Banking: Lloyds Banking Group Initiates Digital Transformation! 💼 Join the conversation as Lloyds Banking Group embarks on a significant journey towards digital transformation. The recent announcement of staff reductions and branch network changes underscores the bank's commitment to adapting to evolving customer preferences and enhancing digital banking services. 💡 Key Highlights: Digital Evolution: Explore how Lloyds Banking Group is embracing the digital era to meet the growing demand for online banking solutions. Branch Network Optimization: Understand the strategic decisions behind trimming the branch workforce and redefining customer service through a hybrid approach. Employee Advocacy: Learn about the efforts made by the staff union, Accord, to ensure fair treatment for affected employees amidst the restructuring. Watch the video and 📰 Read the full article for detailed insights: https://lnkd.in/eC2pqNZK #LloydsBankingGroup #DigitalTransformation #BranchNetwork #JobCuts #CustomerExperience #BankingIndustry #CorporateOverhaul #DigitalBankingTransition #LinkedInNews #FinanceNews #UKFinance 📊💻 If you want to stay up-to-date with us, follow our Page.

For the 19th consecutive year, Canada’s Credit Unions are the overall winners among all financial institutions in retail banking for Customer Service Excellence at the 2023 Ipsos in Canada Financial Service Excellence Awards. This year, Canada’s Credit Unions have received wins in six categories, reflecting the continuing high levels of service provided to their members. Learn more here: https://bit.ly/3PTV2Um #canadacreditunions #customerservice

#BQBankingSummit was a lot of conversations on the future of the banking sector. On the sidelines with Rajiv Anand, Deputy MD, Axis Bank! #BQBankingUnlimited #banking #axisbank #msme #sme

Lloyds Banking Group PLC (LSE:LLOY), Barclays PLC (LSE:BARC), NatWest Group PLC (LSE:NWG) and the other high street banks have been told by the financial regulator to justify branch closures to protect those people who still rely on cash. The Financial Conduct Authority (FCA) said it had been in consultations with the government about new powers that allow it to see why a branch is being closed and what alternative options are in place for cash users. While only 6% of the population predominately use cash for payments rather than cards or online banking, David Geale, the FCA director of retail banking, told parliament's Treasury sub-committee that it would have the power to ensure banks give facilities to these people. While the FCA could not stop a branch closure, it could "direct" banks to have an alternative source of cash in place, he said. More than 5,800 bank branches have closed since 2015,... More at #Proactive #ProactiveInvestors http://ow.ly/4xrT105eVhE

Customers can compare reviews of different banks to find the one that best suits their needs. Evaluating a bank's performance ensures that our financial partnership aligns with our goals. Reading customer reviews of banks is like getting a second opinion before making a decision. It can help you avoid making a mistake and choosing a bank that is not right for you. We invite you to share your valuable bank experiences, just like them and become a member of the #BankQuality community. By joining us, you can contribute to shaping a better banking industry and amplifying your voice to a global audience. Share your reviews and banking experiences at the official website of BankQuality (Link in Bio). BDO Unibank, Regions Bank, Barclays #BankQuality #CustomerReviews #FinanceInsights #BankingCommunity #FinancialDecisions #ReviewYourBank #ChooseWisely #BankingExperiences #VoiceYourOpinion #FintechJourney #MoneyMatters #BankingChoices #ShareYourExperience #FinancialWellness #Global

**More Closures from LBG: Another 35 Added to the List** Lloyds Banking Group is set to close 35 more branches by the end of 2023 and an additional 75 in 2024, marking a total of 155 closures. This decision is attributed to the increasing shift towards digital banking, with branch visits declining by an average of 56% over the last five years. Lloyds plans to address this by introducing more Community Bankers for local support and offering banking services through digital channels, phone, Post Office, and Banking Hubs. This move aligns with a broader trend in the UK banking sector, as other banks like Virgin Money, Barclays, NatWest, and HSBC are also closing branches to adapt to changing customer preferences. #Lloyds #LBG #UK #ValueThroughInsight

The MFSA remains committed to ensuring a fair service for all consumers of financial services. We have recently called on credit institutions to implement the recommendations of an EBA report published following a mystery shopping exercise carried out in collaboration with the MFSA, encouraging them to implement the recommendations and enhance their services. While certain positive practices were observed, the MFSA emphasised the importance of readily available and clearly presented information on costs and rights to consumers, as well as the need for regular training of bank staff on product knowledge, professional conduct, and accurate information provision. https://lnkd.in/d2YzWtDw #banking #consumers #finance #MFSA #Malta #consumerprotection #financialservices #transparency #collaboration

I had to call Lloyds Banking Group again today - as I do every month and ask them to reverse an incorrect interest charge on my credit card statement. Every month they oblige and admit their system made an error. Every month I ask what I can do to avoid the hassle of calling, and every month I am assured the system has been updated, and there will be no need to call again. Well, today I had to call again, but today I received a suggestion that epitomises the service culture (particularly from banks), consumers are having to endure. After blaming the system again (I feel sorry for "systems" as they get blamed for everything now), I was advised on the best thing to do (and I quote) "Please call us every month when you make payment and tell us what amount is the retail spend and we will then allocated that in the system. This will avoid you having to call us each month to reverse the interest charge." I think the silence which ensued may have started to worry the agent but my brain was scrambling desperately to process if this was a joke or a genuine attempt at resolving my issue. Is the reliance on technology so entrenched that it has eroded our capacity to empathise with customers? Has technology incapacitated our ability to understand the problem or mistake, and work out how to make it right? Perhaps it's an opportunity for service-centric organisations to differentiate themselves in the market? #customerservice, #technology, #management, #lloyds, #humanresources