Claire Kent’s Post

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Claire Kent Claire Kent is an Influencer

Senior Advisor (Luxury/Retail) at Smith Square Partners and NED of Prada S.A.

Is it time for Burberry to consider new management? Having just reported dismal FY24 results and remained vague about the FY25 LFL outlook, it must be time to consider a new management and creative team. Shareholders must be losing patience with Burberry, which has underperformed the luxury sector for almost 10 years.  Christopher Bailey was a brilliant creative director but did not have the right skills as CEO. Since then, first the Italian CEO/creative duo of Marco Gobbetti/Riccardo Tisci; and currently Jonathan Akeroyd/Daniel Lee have fared little better. But why? The luxury market is weaker than expected in 2024, but this alone is insufficient to explain the company’s current underperformance. Burberry’s strategy to elevate the brand; and shift towards leather goods has never made sense to me. This is a crowded, hyper-competitive space already and more importantly, it is not where Burberry’s DNA lies. Burberry’s DNA is about protecting people from the elements The brand has always been about protecting people from the elements. But in its eagerness to become a more exclusive leather goods brand, Burberry has let Moncler run away with the luxury outerwear space. Considering the interest in climate change, it seems like such a relevant category. Burberry’s positioning should be about accessible luxury No brand can take its pricing upwards easily, especially not in the current environment. It will be difficult for Burberry to move into higher-priced exclusive luxury, with the number of outlets Burberry has. It is no surprise that none of the successful luxury brands that operate in this higher-priced space – including Chanel, Dior, Hermes and Vuitton – have outlets. Being fashion-forward when quiet luxury in vogue is problematic Offering too high a fashion component at a time when quiet luxury is in vogue is also a difficult strategy. In my mind, Burberry should be a modern classic but not high-fashion. Burberry doesn’t feel like Burberry any more If you walk into the Bond Street Burberry store today, the white box feels anonymous; this store could arguably belong to a whole host of premium brands. I also think it’s a pity that successive management teams have been allowed to tamper with the typeface/font. The new font is not even consistently applied across the world. (For example, the Vienna flagship still uses the old one). As for heavy use of the colour blue, I associate Burberry with tan, black and dark red of the check. I’d love to know what you think. #luxury #management #turnaround Smith Square Partners https://lnkd.in/ebH9PX3W

Burberry reboot proves difficult as China sales plunge

Burberry reboot proves difficult as China sales plunge

jingdaily.com

It is indeed time for a new top team. Bravo & Ahrendts drove the business, & whilst Bailey achieved much, a CEO he wasn’t. I wouldn’t disagree with much of what you write, other than Dior does actually have at least one “outlet”, at Bicester Village.

Thierry A. Bayle

Founder Global Fashion Management and London Fashion Business Academy - Co-Founder Advisory & Mentoring. Mentor/ Keynote Speaker. Together, we are stronger.

2mo

Need for creative and critical thinking?

Claire Kent Well, I'm not sure that Christopher Bailey was a brilliant creative; many I have spoken to do not rate him. Which brand has hired him since he left Burberry in December 2018? I understand he has been looking. Burberry has been poorly managed for a very long time. Jonathan Akeroyd has inherited many issues. Leather bags are crucial to most brands' success as in Hermes, LV and Chanel but a host of others. For example, Saint Laurent's 71% of turnover in 2023 was leather accessories, while RTW and shoes were loss-making.

Dario Donnini

CEO l CCO l MD I Strategic Advisor I Operating Partner | BOD | Luxury goods | PE | Internationalization I Brand Building / Company Transformation

2mo

Dear Claire Kent thank you! In my humble opinion, the answer lies in the evolution of the meaning of luxury and brands misinterpretation. I believe that the very first step is to accept that the democratization and globalization of luxury have downgraded its true essence. There is a need to decide between being accessible and enjoying the mega turnover, but not luxury, or preserving the real meaning of luxury, such as a glass of water in the desert. Minus melius is the essence of luxury.

Michael Pearce

Founder at Rockbridge International

2mo

The main problem lies in the fact that “Britishness” is no longer a marketable currency worldwide. Look at Dunhill. In the 1990s it still was, Britpop, some of the streetwear designers like Duffer, the clubs and sneaker culture, and Chris Bailey came from that world. Kate Moss in her prime wearing a check bikini. Perfect!! Since then, a dreadful government and a decline in the arts and independent thinking (that this govt has caused) has meant that British luxury brands have had to try to mix it up with the European look (why Tisci was hired) and have generally failed. Britain needs a new wave of bright young things, a political and cultural revolution and then its cultural icons, like Burberry, can prosper again.

Yvette Jelfs

Design Consultant at Yvette Global Trading with expertise in British authenticity and Chinese market.

2mo

I think I should be the creative director. If I can take my YJ brand as a small company and give a real insight into british values and win they should be looking at someone who loves the UK. Does “the season “ and has real affection for the chinese. We need to promote the best of U.K. not the under cover side.

Pierre-Olivier Essig

Head of Research at AIR Ltd

1mo

Dear Claire, I fully agree with you on Burberry Bond Street shop I visited last week, was just terribly similar to any Mango, Sandro or Massimo Dutti store, with no "Luxury Feeling" at all, and patchy displaying of the goods. Burberry top management is most probably the worst today in the industry, and the new Bond Street flagship that just reopened is its obvious proof.

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Jun Huang

Managing Director & Design Partner at Wei Yang & Partners Ltd.

1mo

With regard to design and fashion, there is a sophisticated generational transition occurring, particularly in consumer values and personalisation

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Jeanette Nieman

Business Development Director | Commercial Director | MD | Consultant | NED

2mo

I so agree with this statement. A brand’s DNA is so important and outerwear was always #1 at Burberry. Having a range of price points and the right mix of core and fashion with the correct branding, worn by some relevant ‘influencers’. It was always a brand that had investment pieces as accessibility.

Scott Macrae

Mens , school , socks , licence #nicestguyinretail

2mo

Claire Kent they have great heritage and DNA , the BOSS model would be the one I would be looking at for them . Accessible luxury with real stretch and scalability . Great quality style and funstion / innovation or they just become aquascutum . also Paul smith , barber all play to their DNA and have both quality and style embedded .

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