CityHub’s Post

Every once in a while a role comes up that is very different. This is one of those. Imagine waking up and going to work here. Imagine the pride of welcoming and showing off this place to your guests. Time is running out if think this could be you, or someone you know. The Lindis Group #thelindisgroup #thelindis #lodgemanager #lodge #luxury #luxurylodge #newzealand #tourism #hospitality #manager #tourismjobs #tourismtalent

Shiladitya Sengupta , should be implemented in every hotel reception.

Introducing standing stools is a smart move every company should embrace. It boosts productivity, cuts fatigue, and makes longer shifts a breeze. Everyone wins: the clients, the employees, and the company. 💡✨

Support Your Employees What an outstanding initiative. All Hotels take Note: No matter your STAR rating, a standing stool is a wonderful idea for your Front Desk staff. When guests are not present, allowing your Front Desk employees to lean back and take some pressure off their bodies is a wonderful management decision. Your Front Desk staff will be able to focus on their many computer tasks, have less wear on their bodies, and it will show a commitment to your employee's well-being. As long as Front Desk employees fully stand up when approached by a guest on every interaction, and maintain high professional standards, this is a valuable way to show care for those under your employ. Investing in the comfort and health of your employees ultimately leads to better service for your guests. In the fast-paced world of hospitality, small changes make a significant difference. Happy Employees. Happy Guests. #Hotels #Management

Much needed for Hospitality Industry in India too.

To all hotel management: you should care more about your employees, not only guests. When I started my hospitality journey many years back in Front office, I was fortunate and lucky to have a chair in Club Lounge (it did not mean I spent all working day sitting on the chair, but on average 40% and often only 10% or 5%). When I remember main reception of most hotels, I was deeply sad why that reception is standing, and moreover, why guests (after a long journey) had to stand at reception for their check in? That's not luxury, in my opinion, even though many upper level managers tried to convince me it was. My health was my priority and I declined many jobs where I was told I (as a manager) was supposed to be standing 95% of my working day in the lobby, as "it is luxury". I always made that point clear during interviews, that I was not a vase or statue, and not meant for that. I appreciate The St. Regis Abu Dhabi Saadiyat (and very few other hotels), where reception looks indeed luxury, has chairs for both colleagues and guests. Overall, there were many similar WHYs throughout my hospitality journey that I decided to end it after all and for good. I wish to all hoteliers a better job satisfaction, work environment and ergonomics of their working place. Happy staff reflect on guests satisfaction. Choose the hotel/brand that cares for your wellbeing, healthy environment and overall employee satisfaction. #standingreception #hotelierlife #5starhotels #hospitality #hotelreception

Learning to Adapt: My Adventure at Madhuban Resort Two years ago, I was struggling to find a stable job and was low on cash. When the business operations manager of Madhuban Resort by Somaiya Group offered me a week-long trial as a manager, I was hesitant due to my lack of experience in hospitality management but he was sure about me so I decided to take up the challenge. During my trial, I met Shibajee Mitra, a herpetologist and an environment specialist. He was responsible for ensuring the resort's surroundings were safe and he was also acting as the interim manager at the time. He taught me everything a manager should do at the property and made me in-charge on the very first day of the trial so that he can go back in the jungle and research on reptiles. Just in a day the staff made me feel like I belong there. Shibajee trained me well and I was already managing the guests. Being in hospitality is a tough job. You don't get leave and you have to be available all the time. On the fourth day, I faced my biggest challenge yet. At around 4 am, I received a call from the reception office that the washroom was clogged, and the water supply had stopped. A few guests were drunk, it was raining heavily, we were literally in the jungle so it was dark and I didn't had the number of the right person to figure out the situation. I rushed to the employee quarters to find someone to assist me. Together, we managed to fix the water motor and temporarily adjusted the guests to use the outhouse washroom. I ensured that the situation was resolved before sunrise, and the guests were happy. I felt extremely proud when the whole situation was fixed in time with teamwork. I requested Shibajee to take customers for an early morning jungle walk while the kitchen team prepared a quick refreshment followed by complimentary breakfast and all this happened right on time. This experience taught me to adapt to unpredictable situations and embrace new challenges. I learned that sometimes, all it takes is a little courage and creativity to turn a difficult situation into a success story. #hospitality #careergrowth #adaptability #resilience

Zoku Paris is an appropriate response to the rise of remote working and the push toward more adaptable living spaces. 🌿 Here’s what else Frame had to say about our home-office hybrid in Paris: 💡 As we navigate the post-crisis period and evaluate the long-term impacts of the pandemic, Zoku's new location showcases the importance of continuously rethinking hospitality formats. 🏡 Hospitality companies should provide spaces and amenities that enable people to thrive in the current reality, rather than clinging to outdated notions. 💪 The project emphasizes sustainability, wellbeing, and agility, approaching the challenge from multiple angles. 💭 The hope is that Zoku Paris will inspire greater innovation in the realm of urban hospitality. Read the article for the full lowdown! #press #hybridliving #futureofwork

✨Since it is almost six months of my last position, let me share my thoughts on a once-in-a-lifetime opportunity as the Pre-Opening Front Office Manager at Courtyard by Marriott Yerevan. ✨ Being entrusted with this pivotal role during the pre-opening phase is an honor beyond words. It's not just about managing a Front Office; it's about shaping the very essence of hospitality that will define our guests' experiences for years to come. ✨ In this dynamic position, I am committed to: - Building a world-class Front Office team that embodies the spirit of hospitality and excellence. - Creating unforgettable guest interactions that leave a lasting impression and set new industry benchmarks. - Spearheading innovative strategies and processes to ensure operational efficiency and seamless guest journeys. - Collaborating with diverse teams to bring our collective vision to life and exceed expectations. - Cultivating a culture of passion, professionalism, and continuous learning among our team members. ✨ Stay tuned for more ✨ #PreOpening #FrontOfficeManagement #HospitalityExcellence #teambuilding

The choice of what hotel to book is not only about price and location. Read how hotels are adjusting to meeting the needs of the new traveler. #hiring #jobs #hospitality #resort #club #help #community #headhunter #recruiter #hotelrecruiter #readytowork #hotels #hotelmanagement #Hotelgeneralmanager #hotelgm #geckohospitality #hotelcareers #hotelindustry