You Get To. You get to deal with customer issues. You get to deal with employee issues. You get to find time during the day when you don’t have any. You get to find cashflow to operate your business. You get to put out fires. You get to work 12-15 hours a day, 6-7 days a week. You get to be responsible for hundreds of employees and their families. You get to sit in the chair and know that it’s lonely at the top. You get to deal with everyone’s stress not only yours. You get to be the bulwark of your business and protect it. You get to get the ball when the game is on the line. God put you in your position because he knows you can be that person. God put you in your position because he knows people need you. God put you in your position because he knows you need it. The moment you shift your mind from I have to … To I get to…. The world opens up for you. Be proud of yourself that you get to handle things that others cannot. Own your day. Own your week. Own your month. Own your year. Own your destiny. You get to write your own story.
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We all have good days and bad days. But when you have a business, it is so important to not let those bad days affect your customers. In your customer's eyes, today should be the best day ever! And by that I don't mean that you have to be absolutely out of your mind happy (or appear that way). Just be ready and willing to go out of your way to make their experience with you and your business awesome. If they are having a bad day, please do NOT say something like this: 'Oh my goodness, ME TOO!! Glad I'm not the only one!' That does a few things. It takes the focus off of them to you (focus should always be them). It also could be a way of minimizing the way they feel. I would recommend acknowledging their feelings and say something that lets them know 'I hear you and I understand.' People want to know they are being heard and understood. If that's the least you can do, you are in the right direction. I am not saying that your feelings should be ignored or forgotten about. Once you are finished working with a customer, take the time that you need and work on yourself. If your feelings are truly impacting your ability to give your customer your absolute best, then perhaps you should reschedule. Please don't try to 'tough it out' as your are doing your customer and yourself a disservice.
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