CEO at pclub.io - Skill Transformation for Revenue Teams. Trained 11,000+ sales professionals and leaders. MSG ME if you're looking to upskill your SaaS sales or revenue team.
The three worst questions to ask during discovery calls: - questions you could have looked up online - how does this impact you personally? - what keeps you up at night? That's what 90% of salespeople ask. Want to join the top 10% of income earners? Try these 6 questions that make discovery calls, sell: 1. Tell me about your biggest challenges in X-area that you'd regret not solving six months from now? Easy enough. Just enough to kickstart discovery. And get to the 'heart of the matter' fast. This question is a filter. Customers don't answer with 'nice to solves.' They filter out the noise. Instead they share priorites. 2. What's going on in the business that's driving [what they shared] to be a priority. Here's what happens when you ask this: Customers will CHUCKLE half the time. Why? Because you are striking a chord. They're thinking about what's going on behind the scenes. They're thinking about the train wreck. They're thinking about the meetings they've had about it. You're uncovering the 'need behind the need.' That's where money lives. 3. What metric is struggling most from that? Here's where most sellers struggle: Quantifying pain. When you can quantify pain (vs. just find pain)? You walk into a new world. Urgency ramps up. Spending money begins to look REAL good. 4. What are the second-order effects this challenge is having on the business? Language matters. This question is the same as: "How is this impacting you?" But the phrasing isn't salesy. It signals business acumen. Weak language gets weak answers. Powerful language gets powerful answers. 5. Who else is impacted by this, and how? This does two things: a) helps you plant the seeds to multi-thread b) increases the scope of the problem When your buyer: - talks about other influencers - explains how they're impacted It's much easier to multi-thread. 6. What's driving you to solve all this now rather than later? Ask this too early? They'll roll their eyes. But: If you ask this AFTER those first questions? Your customer now has the full picture. Now their answers here will be richer. That's all for now. Tag a seller who'd like these questions. P.S. If you're a SaaS seller and want to reach the next level of your financial success without burnout, give these 30 deal-closing strategies a try: https://lnkd.in/gZcrmSWE
command + P type of post Chris Orlob 🖨️📝
Great line of questioning, Chris Orlob ! Getting to the heart of the matter is the essence of uncovering their key issues.
I love your Discovery Qs and use them. Decision makers have already done their research by the time we meet and don’t have time to waste on softball Qs. They want a partner they can trust — if you cant bring value to the conversation how will you bring value w a solution.
Here's the recipe for successful, differentiating discovery! Doing Discovery https://www.amazon.com/Doing-Discovery-Important-Enablement-Processes/dp/B0B8RJK4C2/ref=sr_1_1?crid=1U8XAZMG8HBYK&keywords=doing+discovery&qid=1659904849&s=books&sprefix=doing+discovery%2Cstripbooks%2C216&sr=1-1
Absolutely true! The right questions can make all the difference. 5 is my fav. I usually add, "How does it impact them specifically?" Thanks.
Very informative and spot on. Thanks for sharing your insights.
Chris Orlob that’s great! I see myself using number 5 from now on. I might be wrong, but I think that number 4 phrasing varies between regions and different cultural business acumen. Thanks for sharing!
Great advice 😍
Impact creator @ inside small business - Octomedia | B2B media strategy | Media Advisor |
4dwould asking if they would "regret" something not bring on a feeling of unwarranted negativity? not a threat, but carry the same notion throughout a conversation?