Joe DePinto’s Post

I was asked why we took our business elsewhere from a vendor. The answer is simple: if you treat your customers like income streams instead of like partners who offer solutions to your customers, you will lose GOOD customers; it's that simple. So, are you a partner with your customers, or do you view them as income streams? It's all about the customer experience.

Want to know a straightforward way to compete with online retailers? PROVIDE AN ENHANCED CUSTOMER EXPERIENCE! This gives customers an experience that makes them feel seen and heard, which many online businesses can't do! Watch the full video to understand how to apply this to your business. Ready to learn even more? Grab my free guide here: https://lnkd.in/gAPxHjGA

Retailers: Empowering frontline staff pays huge dividends. Innovate the employee experience with REPfirst and enjoy heightened associate retention and loyalty, customer experience, and sales velocity. Learn more >> https://lnkd.in/gjWGbx_V

🚚 Struggling to manage multiple last-mile carriers for optimal delivery? You're not alone. Today's brands juggle an average of SIX! While a diverse carrier network offers flexibility and reach, it can create a disjointed #customerexperience. So, what's the key? Our Head of Product Success, Angus Knights, shares his insights on choosing the right carriers and ensuring a unified customer journey: https://lnkd.in/eJVGwehd

Building redundancy into your customer support systems is essential to providing a high-quality customer experience on a consistent basis. It also prepares your brand to scale your customer support as your business grows. 📈 The benefits of redundancy include: - Greater consistency 📊 - Increased accuracy 🎯 - Better efficiency 🚅 At RUI, we help brands build redundant, onmichannel customer support systems that operate at scale. Reach out to learn more!

Display your review content on multiple channels to enhance touchpoints in the customer journey👤 From adding reviews on your website, in email marketing campaigns, SMS, on your social channels, or in an ad post. Some really insightful snippets from Matthew Johnson in 'Unravelling eCommerce Trends: Selling Your Way to Success' with Salesfire💡

If you missed our May 15 webinar featuring Forrester, click the link below to learn about the opportunities for engaging with your past due customers in a way that improves your collection outcomes, while at the same time improving your customer experience and your brand. Watch here - https://bit.ly/44JIuG8 #collections  

Insights from CCX allowed Rivers Fitness to uncover the need for more flexible membership packages, allowing them to tailor bespoke membership offerings to their wide ranging demographics. If you're looking for a fresh approach to improve your customer experience, we can help. T: (+44) (0)1527 895 020 W: www.swlgroup.com #leisure #customerexperience #customerfeedback #leadership #thoughtleadership

Already using Buy with Prime and want to up your customer service offering? Our team is hosting a webinar on August 15th to cover: 🛠 Tools available to help you provide great customer service 📞 The different ways that shoppers might contact you ❓ How to use merchant console to find answers to common questions that shoppers might have 👍 What steps you can take within merchant console to address concerns Sign up below! #customerfocus #customerservice #customerobsessed #buywithprime