Christopher Gallant’s Post

Options to choose. I have a favourite cafe that I frequent and each time I buy a drink, I will be given a stamp. Upon collecting 9 stamps, I will be rewarded with a complimentary beverage of my choice. I am glad that I have the flexibility to choose instead of being given a drink that I do not fancy. When I had my interviews in my past jobs, I always appreciate those companies who give candidates a few available time slots to choose from. It gives me a good impression of the company as it shows that they care and respect the individuals. We all love choices. When we take away this freedom to choose, it will appear that we are inflexible. In a selling scenario, it is always good to offer our customers choices to cater to their individual needs. It demonstrates a high level of professionalism and personalised customer service. The picture is my ‘prize’ (Mango Tropic) for being a loyal customer. 🤗 #customerservice #powerofchoices #customerloyalty Click on the notification bell on my profile for latest post. #AngelaOhyourssincerely

Is this this the the correct way to retain important members of staff? Master of Orange? 🍊 Let me know your favourite SME title you've seen in your career? 😀 https://lnkd.in/gZVukXQ6

Do you truly understand the "job to be done" of the product or service you are offering? Clayton Christensen, a professor at Harvard Business School, conducted a fascinating experiment: A fast-food restaurant aimed to boost milkshake sales. They surveyed customers about their preferences for the milkshakes: - Chocolateiness - Thickness - Cost - Chunkiness - Chewiness Improvements were made based on this feedback, but sales remained stagnant. It turned out customers were not fully aware of what they wanted. The real solution required deeper insight. Christensen's team investigated WHO the customers were, WHEN they purchased milkshakes, and WHY they chose them. Here’s what they discovered: 1. 50% of milkshakes were bought before 8 AM by solo car commuters. 2. Upon questioning WHY, they learned it was a breakfast choice during commutes. 3. Milkshakes fit in cup holders, were easy to handle, clean, and lasted through the journey. In comparison to other breakfast items like fruits, muffins, eggs, doughnuts, milkshakes (and likely smoothies) best served this purpose. Knowing what customers cared about made improving the product easier. Back to the question : Are you sure you're completely aware of the "job to be done" of the "milkshake" you're selling ? Credits : https://lnkd.in/gqbAJ6dy

It is really tough to get great employees, we had two cashiers call in last night and no one was available to cover their shift. Come to find out they weren’t sick but told one of their colleagues that there had just been too much change, they thought they deserved more pay and they were looking for another job instead of coming to work. What I witnessed from our team on the second highest sales night we have had since taking over was. 1. Resilience - A small group that could have crumbled but rose to the challenge. 2. Determination - Under all the pressure they made one mistaken and didn’t for once lose their composure. 3. Pride - They realized that working together in that environment though chaotic resulted in more pride of ownership. Especially when the last customer of the night said it was some of the best pizza she has had since she left Pennsylvania and that she would drive 1.5 hours to eat with us again. We made sure to tell the team you hard work was recognized. At one point in time our phones accidentally got left off the hook and the tickets just one right after another we’re still pouring, we didn’t connect the dots until someone walked in and said we tried to call you for 30 mins. She said I finally gave up and ordered online. It is amazing how quickly people adapt when they want some pizza.. We made sure to tell the team how much we appreciate them and you could tell they are not used to someone being in the trenches with them. No matter what you always have to be in the trenches with your employees.

Meet Michelle Hornaday, a dedicated member of the T&S Brass family for an impressive 26 years! As an International Customer Service Representative & Holland Warehouse Specialist, Michelle plays a vital role in our global operations, ensuring seamless customer service and efficient warehouse management. Let's get to know her better: Q: What do you like about working in customer service? A: I love the satisfaction of helping our customers and ensuring their needs are met promptly and efficiently. Q: What question do you get asked the most in your role? A: The most common question I receive is, "Is an item in stock?" Q: What’s the craziest question you’ve ever been asked? A: One memorable moment was when I was asked, "Will you go out on the floor and count the stock?" Quite the unexpected request! Q: What’s your favorite T&S product and why? A: My favorite T&S product is the pre-rinse unit. I appreciate its versatility and the wide range of options available, making it a staple in commercial kitchens worldwide. Q: Your favorite pastime? A: Outside of work, you can find me enjoying hunting and fishing with my family and making cherished memories in the great outdoors. #TSBrass #EmployeeFeature #CustomerService

Learn to remember names and faces. If you forget someone's name, ask them for it. When you meet someone new, repeat their name in conversation. You draw them in. You remember the name longer. People enjoy hearing their name. I practice with waiters, waitresses, and people who wear name tags (think retail or grocery store clerks!). The easiest way to build a connection with someone is to use and remember their name.

When it comes to coffee roasting and this service industry I’ve played apart of for nearly 8 years now, I’ve come to learn a beautiful lesson in it. To be really good at what I do, I must be really good at listening. There’s nothing I can do to mold one coffee to resemble another. The coffee will be what it will be. My job is to bring forth its best characteristics. But in my process of roasting or brewing, there are signs and tells of what is needed for near perfection. So the better I’ve become as a roaster and barista, the better I get at listening and responding appropriately. And the same goes for customer service. Or anything really. To be excellent is to be willing to think you’re wrong before assuming you’re right. (Cause many times, being right is a result of a shared experience and common ground where neither person is wrong) #commonground #listentounderstand #coffeelover

Do you have a favorite beverage? that go-to beverage when you're having a bad day, or even a good day a nice Baja Blast a peach iced tea maybe a Hurricane whiskey root beer orange juice flavored water Now that we've made you thirsty when it comes to picking that favorite beverage, you didn't just pick up a peach iced tea one day and decide that was your favorite and that's it you probably tried several kinds of tea, along with other drinks, before deciding it was your favorite same can be done with your background screening process we don't have any drinks for you to try but we do offer complimentary searches so if you're currently looking to switch from your current provider or wanting to run background checks on your employees for the first time you can try us out and see if our system will work for you Want to learn more about our complimentary searches? Grab a cold one and let's chat #nationalbeverageday

I want to work as a barista because this what I know how to do very very well

How do you know if the person you hired is the right person? How did I achieve results, with hardly any experience? It's because I had the opportunity to reel it in. Personality with a gift to adjust to the position given. My first job is an Italian ice booth called Rita's, I manage to have a few customers that seek me out each week and asked me to choose a combination for them. Yet, I don't just make it. I would ask the customers if they into sour or sweet, they like chocolate more than vanilla? I took advantage of employees are able to sample every flavor. In order to create a fun engaging experience, to be heard and taken care of my specialty. My 2nd job at Six Flags Great Adventure as a game hostess. I manage to have continuous rewards of free lunch, gift cards, and free admission to our pricy attractions; Dare Devil Free Fall and Eruption. That was because I would evaluate each booth I am at and grab the toy I have that makes my booth different. Pretty much talked and engaged with the toy as if it was my best friend, joked about how my pet fish is better than the ones you get from the county fair; flushing isn't required because they can't die. The sales in that booth increased 110% in one week.((which was difficult for the last booth at the end of a closed corner towards superman ultimate flight)) There's thousands of people who worked for Six Flags, and I was the first year rookie that got invited to be invited to the Golden Carousel rewards, as a nominee for Most Valuable Team Member! When I get older it didn't stopped, I would be rookie of the year in the Exchange Services. I managed to open a lot of credit cards accounts open for Banana Republic. Everywhere I go I would have a good connection with my customers and learn everything accordingly, especially on the field. Still gained the title Fastest Learner for the Dollar General district to where I opened and closed over half of the district without complications, rewarded overtime as a store manager. Pretty sure the Pest Control Registration was a swift challenge. Most of what I learned was mainly on the field training and little cross-references in the hand guide. But overall, all I needed was a job opportunity to do so.